International Customer Experience Awards 2022 | Awards International | 12 August 2022 | TBA

The International Customer Experience Awards is the world’s premier celebration of CX excellence.

No matter where you’re from or what business you’re in, CX professionals everywhere have the same aim - to put customers at the heart of everything. It’s a truly international movement.

Awards Categories

CX Elements
• Customers At The Heart Of Everything™
• Best Customer Experience In The Crisis
• Best Customer-Centric Culture
• Best B2B Customer Experience
• Best Customer Service
• Best Use Of Customer Insights & Feedback
• Best Use Of Technology
• Best Business Change And Transformation
• Best Customer Experience Strategy
• Best Employee-driven CX
• Best Innovation In CX
• Best Measurement In Customer Experience

CX Spotlights
• Best Digital Transformation
• Best CX In Financial Services
• Best Learning And Development
• Best Customer Experience For SMEs
• Best Contact Centre
• Best Outsourcing
• Best CX In Health Services
• Best Customer Recovery
• Best Digital Customer Experience
• Best Use Of Omnichannel

CX Professionals
• CX Team Of The Year
• CX Leader Of The Year

2021 Winners

Overall Winner
• IGA Istanbul Airport

Best Customer Service
Gold: DAA Dublin Airport
Silver: Octopus Energy
Bronze: Blue Cross Blue Shield Of Kansas City

Best Customer Service SME
Gold: Experience Hub
Silver: ARKK
Bronze: Arzum Elektrikli Ev Aletleri

Best Customer Service - Over 5,000 Employees
Gold: Samsung Electronics
Silver: Intuit Quickbooks
Bronze: IGA Istanbul Airport Contact Centre

Contact Centre
Gold: Cartrawler
Silver: Teknosa
Bronze: Experience Hub

Contact Centre - Over 10,000 Employees
Gold: Discovery Health
Silver: Samsung Electronics
Bronze: Sberbank - Corporate Solutions Center

Best B2B CX Strategy
Gold: Cisco
Silver: GSK
Bronze: ARKK

Best B2B CX Strategy - Financial And Professional Services
Gold: Intuit Quickbooks
Silver: Blue Cross Blue Shield Of Kansas City

Best Use Of Insight And Feedback
Gold: IGA Istanbul Airport
Silver: Ministry Of Municipal & Rural Affairs & Housing
Bronze: Alexion Astrazeneca Rare Disease

Best Use Of Insight And Feedback - Financial Sector Under 5,000 Employees
Gold: National Social Security Fund - Uganda
Silver: Telesure Investment Holdings
Bronze: Balta

Best Use Of Insight And Feedback - Telecoms And It
Gold: Proximus
Silver: Palestine Telecommunications Company - Paltel
Bronze: Turkcell Global Bilgi

Best Use Of Insight And Feedback - Over 10,000 Employees
Gold: AIB
Silver: Cisco
Bronze: Sberbank - Mass Personalization

Best Digital Customer Experience
Gold: Teknosa
Silver: Timing
Bronze: Experience Hub

Best Digital Customer Experience - Financial Services
Gold: Troy Gmbh
Silver: Kuveyt Turk In Partnership With Sestek
Bronze: Caixa Geral De Depositos

Best Digital Customer Experience - Telecoms And Utilities
Gold: E.on In Partnership With Octopus Energy
Silver: Northumbrian Water
Bronze: Vodafone Idea

Best Digital Customer Experience - Over 5,000 Employees
Gold: Cisco
Silver: Nestlé Nespresso
Bronze: Hepsiburada

Best Digital Transformation
Gold: Turkcell - Turkcell Assistant
Silver: Arzum Elektrikli Ev Aletleri
Bronze: Sberbank - Corporate Solutions Center

Best Digital Transformation - Over 10,000 Employees
Gold: Cisco
Silver: IQVIA
Bronze: Engie Global Energy Management

Best Digital Transformation - Under 25 Years In Business
Gold: Teknosa
Silver: Eprimo GMBH
Bronze: Wunderman Thompson Commerce

Business Change And Transformation
Gold: Shell Energy Retail Limited In Partnership With Sullivan & Stanley
Silver: Ministry Of Industry And Mineral Resources - KSA
Bronze: DAA Dublin Airport

Business Change And Transformation - Over 10,000 Employees
Gold: Samsung Electronics
Silver: GSK
Bronze: Shell International

Business Change And Transformation - Telecoms
Gold: SES Satellites
Silver: Turkcell
Bronze: Vodafone

Best Measurement In Customer Experience
Gold: Blue Cross Blue Shield Of Kansas City
Silver: Telesure Investment Holdings
Bronze: Alexion Astrazeneca Rare Disease

Best Measurement In Customer Experience - Over 5,000 Employees
Gold: Tietoevry
Silver: Turkcell Global Bilgi
Bronze: IQVIA

Customer Experience In The Crisis
Gold: Teknosa
Silver: Flipdish
Bronze: Wave HQ

Customer Experience In The Crisis - Financial Services
Gold: AIB
Silver: National Social Security Fund - Uganda
Bronze: HSBC

Customer Experience In The Crisis - Government Services And Aviation
Gold: Skyteam
Silver: CAE
Bronze: Ministry Of Municipal & Rural Affairs & Housing

Customer Experience In The Crisis - Telecom And Logistics & Supply Chain
Gold: DHL Supply Chain
Silver: Palestine Telecommunications Company - Paltel
Bronze: Saudi Telecom Company

Employee Experience In The Crisis
Gold: CAE
Silver: Cartrawler
Bronze: Stockport Homes Group

Employee Experience In The Crisis - Financial Services
Gold: Balta
Silver: National Social Security Fund - Uganda
Bronze: Pekao Direct

Employee Experience In The Crisis - Telecom And Logistics & Supply Chain
Gold: Palestine Telecommunications Company - Paltel
Silver: Telenor Serbia
Bronze: Lumen Technologies

Customer-Centric Culture
Gold: CRC Companies
Silver: Cactus Communications
Bronze: Whatfix

Customer-centric Culture - Over 10,000 Employees
Gold: IGA Istanbul Airport
Silver: Skyteam
Bronze: PZU

Customer-centric Culture - Financial Services
Gold: HSBC
Silver: Blue Cross Blue Shield Of Kansas City
Bronze: Virgin Money

Customer-centric Culture - Telecoms And Utilities
Gold: Octopus Energy
Silver: Engie Global Energy Management
Bronze: SES Satellites

Customers At The Heart Of Everything™
Gold: IGA Istanbul Airport
Silver: The Automobile Association
Bronze: Hepsiburada

Customers At The Heart Of Everything™ - Financial Services
Gold: Sberbank - Mass Personalization
Silver: Sberbank - Customer Care
Bronze: Virgin Money

Customers At The Heart Of Everything™ - It & Telecoms
Gold: Vodafone
Silver: Wunderman Thompson Commerce
Bronze: Cisco

Customers At The Heart Of Everything™ - Under 1,000 Employees
Gold: Troy GMBH
Silver: Timing
Bronze: Arzum Elektrikli Ev Aletleri

CX Team Of The Year
Gold: DAA Dublin Airport
Silver: Telesure Group Services Pty Ltd

CX Team Of The Year - Financial Services
Gold: Intuit Quickbooks
Silver: AIB
Bronze: Balta

CX Team Of The Year - Over 10,000 Employees
Gold: Vodafone
Silver: GSK
Bronze: IQVIA

CX Leader Of The Year
Gold: Experience Hub - Fergus Bugg
Silver: SES Satellites - Elly Domene
Bronze: The Inside View - Crystal D'Cunha

CX Leader Of The Year - Over 5,000 Employees (Large Organisation)
Gold: Virgin Money - Madeleine Linden
Silver: Lumen Technologies - Beth ARD
Bronze: The Lego Group - Monika Lutke-Daldrup

CX Professional Of The Year
Gold: National Bank Of Kenya - Lynet Owuor Okoth