Retail Banking International Conference & Awards 2020 | Arena International Events Group | TBA, London

Facilitating a platform for the retail banking sector to refine their digital, organisational and customer focused strategy to remain at the forefront of an ever-changing landscape

Following a phenomenally successful 2019 edition, Retail Banking International will return in 2020 for its 35th Annual Conference and Awards. The show will bringing industry leaders together to examine how the retail banking sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers. We’ll explore the current banking landscape, industry collaboration and how to protect from economic upheaval to thrive in a fast-paced and critical time for creating innovative customer products.

Our content-driven conference will offer delegates the opportunity to hear the latest developments and explore new innovation through thought-provoking sessions.

2019 Past Winners

Best Branch Strategy
Metro Bank

Best Mobile Banking Strategy
PKO Bank Polski

Best Self Service Strategy
Israel Discount Bank

Best Open Banking Strategy
Starling Bank

Best Use of Digital Marketing and Social Media
First Direct

Best Use of Data Analytics
Akbank

Best IT Transformation and Innovation
Raiffeisen Bank

Product Innovation of the Year
Alior Bank

Security Innovation of the Year
UBS

Excellence in Customer Centricity
Intesa Sanpaolo

Diversity & Inclusion
Barclays

Best Bank/Fintech Partnership
RBS & Loot

Best Loyalty/Rewards Strategy
RBC

Africa Retail Bank of the Year
Standard Chartered

North America Retail Bank of the Year
RBC

European Retail Bank of the Year
BBVA

Middle East Retail Bank of the Year
Emirates NBD

Latin America Retail Bank of the Year
Banco Bradesco

Asia Pacific Retail Bank of the Year
DBS Bank

Retail Banker of the Year
Oliver Hughes, CEO, Tinkoff Bank

Bank Launch of the year
Space, Georgia

Global Retail Bank of the Year
ING