Venue
TBA

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Organizer Awards International
Submission deadline 4 Mar 2022 5:00pm +03 (in 3 months)
In your time zone: Mar 4 9am EST
Date Awarded 2 Jun 2022 5:00pm +03 (in 6 months)
In your time zone: Jun 2 10am EDT
Region EMEA
Details

These Awards seek to promote and reward the very best CX practices in Turkey, giving much-needed recognition to professionals who are transforming Turkish businesses for the better.

The CX discipline is on the rise in Turkey: thanks to the work of dedicated practitioners, it's been reaching new heights in recent years. People deserve to know which organisations offer a truly outstanding customer experience, and these Awards offer numerous opportunities to be recognised as CX market leaders.

With 20 different categories to choose from, open presentations to attend, and a magical gala lunch and Awards Ceremony, TCXA™ is so much more than just a competition - it’s a chance to share your knowledge, connect with other leading lights in the CX world, and honour your incredible team!

Categories

CX Classics
• Customers at the Heart of Everything
• Customer Experience in the Crisis
• Customer-Centric Culture
• B2B Customer Experience
• Best Customer Service
• Best Use of Insight & Feedback
• Best Use of Technology
• Business Change and Transformation
• Best Customer Experience Strategy
• Employee-Driven CX

CX Evolution
• Best Innovation in CX
• Best Measurement in Customer Experience
• Best CX for Vulnerable Customers
• Best CX in Health & Wellbeing
• Customer Relationship Management
• Customer Growth Strategy
• Product or Service Development
• CX Transformation

CX Professional
• CX Team of the Year
• CX Leader of the Year

Past winners

2021 Winners

Overall Winner
• Hepsiburada

Customer Centricity
• Istanbul Grand Airport

Customer Experience During the Crisis
• Eczacibasi Building Products - VitrA

Customer Experience During the Crisis - E-commerce
• Hepsiburada

Best Customer Experience Strategy - 25+ years in business
• Samsung Electronics

Best Customer Experience Strategy - under 25 years in business
• Hepsiburada

Best Use of Omnichannel
• Teknosa

Best Use of Technology (AI/VR /AR/Speech Analytics/Text Analytics)
• Istanbul Grand Airport

Product or Service Development
• Eczacibasi Building Products - VitrA

Product or Service Development - Financial Services and Insurance
• Aksigorta

Best Voice of Customer
• Allianz Sigorta

E-Commerce CX
• Hepsiburada

B2B Customer Experience
• hopi

Employee Experience During the Crisis
• Aydem Elektrik Perakende AS

Diverse and Inclusive Customer Experience
• Istanbul Grand Airport

CX Transformation
• Samsung Electronics

Contact Centre
• Sodexo

CX Team of the Year
• Aksigorta

CX Leader of the Year
• Multinet Up - Özgür Yeşilyurt Yüngül