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Organizer Awards International
Submission deadline 26 Nov 2021 5:00pm UTC (7 months ago)
In your time zone: Nov 26 12pm EST
Date Awarded 17 Mar 2022 5:00pm UTC (3 months ago)
In your time zone: Mar 17 1pm EDT
Region EMEA

This year’s CHA will be held live online, and we’re looking forward to organise another online event. In the last year, we’ve learned so much about enhancing the digital experience. And we can’t wait to bring you that experience once again!

Across 22 categories, these awards will champion complaint handlers as they share their remarkable stories: ones of resilience, adaptation, and unity in the face of great challenges. And we’ll be celebrating these stories in a unique event format.


Discipline-Specific Categories
• Most Improved Complaint Handling
• Best Complaint Handling
• Best Use of Customer Insight & Feedback
• Best Customer Service
• Transforming Customer Relations
• Best Complaint Handling in a Crisis
• Best Collaboration
• Vulnerable Situations
• Best Outsource Service Provider
• Leading your people
• Best Case-Management System
• Pro-active complaint handling
• Contact Centre
• Diversity & Inclusion

Industry-Specific Categories
• Utilities
• Financial Services
• Housing
• Health Care
• Rail and Aviation
• Hospitality and Leisure

Team and Professional Categories
• Best Complaint Handling Team of the Year
• Complaint Handling Professional of the Year

Past winners

2021 Winners

Overall Winner
• Aptean & MotoNovo

Most Improved Complaint Handling
• LV=

Best COVID-19 Initiative
• Aptean & MotoNovo

Best Use of Customer Insight & Feedback
• Aptean & Close Brothers

Vulnerable Situations
• Energia

Best Complaint Handling - Financial Services
• Aptean & Atlanta Group

Best Complaint Handling Team of the Year
• LV=

Professional of the Year
• Essex County Council