UK Complaint Handling Awards 2022 | Awards International | 26 November 2021 | Online
Venue
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| Organizer | Awards International |
| Submission deadline |
26 Nov 2021 5:00pm UTC
(about 3 years ago)
In your time zone: Nov 26 12pm EST |
| Date Awarded |
17 Mar 2022 5:00pm UTC
(over 2 years ago)
In your time zone: Mar 17 1pm EDT |
| Region | EMEA |
Details
This year’s CHA will be held live online, and we’re looking forward to organise another online event. In the last year, we’ve learned so much about enhancing the digital experience. And we can’t wait to bring you that experience once again!
Across 22 categories, these awards will champion complaint handlers as they share their remarkable stories: ones of resilience, adaptation, and unity in the face of great challenges. And we’ll be celebrating these stories in a unique event format.
Categories
Discipline-Specific Categories
• Most Improved Complaint Handling
• Best Complaint Handling
• Best Use of Customer Insight & Feedback
• Best Customer Service
• Transforming Customer Relations
• Best Complaint Handling in a Crisis
• Best Collaboration
• Vulnerable Situations
• Best Outsource Service Provider
• Leading your people
• Best Case-Management System
• Pro-active complaint handling
• Contact Centre
• Diversity & Inclusion
Industry-Specific Categories
• Utilities
• Financial Services
• Housing
• Health Care
• Rail and Aviation
• Hospitality and Leisure
Team and Professional Categories
• Best Complaint Handling Team of the Year
• Complaint Handling Professional of the Year
Past winners
2021 Winners
Overall Winner
• Aptean & MotoNovo
Most Improved Complaint Handling
• LV=
Best COVID-19 Initiative
• Aptean & MotoNovo
Best Use of Customer Insight & Feedback
• Aptean & Close Brothers
Vulnerable Situations
• Energia
Best Complaint Handling - Financial Services
• Aptean & Atlanta Group
Best Complaint Handling Team of the Year
• LV=
Professional of the Year
• Essex County Council