UK Customer Satisfaction Awards 2024 | Institute of Customer Service | 16 October 2023 | London Hilton on Park Lane, 22 Park Ln, London W1K 1BE, UK

Venue
London Hilton on Park Lane
London Hilton on Park Lane, 22 Park Ln, London W1K 1BE, UK

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Organizer Institute of Customer Service
Submission deadline 16 Oct 2023 5:00pm BST (about 1 year ago)
In your time zone: Oct 16 12pm EDT
Date Awarded 12 Mar 2024 5:00pm GMT (9 months ago)
In your time zone: Mar 12 1pm EDT
Region EMEA
Details

Over the last few months, organisations and employees have responded to a challenging economic environment in remarkable ways, by showcasing resilience and commitment to customer service excellence.

Our UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies.

The categories are as follows:
• ABa Quality Monitoring - Best Customer Experience
• Customer Focus Award - Large Enterprise
• Employee Engagement Strategy
• Best Use of Customer Insight
• Best Application of Technology
• Customer Satisfaction Innovation
• Best Customer Satisfaction Strategy
• Customer Service Strategic Leadership
• Best Customer Service Partnership
• Customer Service Changemaker
• Customer Commitment Award B2B
• Customer Commitment Award B2C
• Customer Feedback Strategy
• Customer Focus Award - SME
• Customer Service Professional of the Year
• Trusted Quality Provider
• Sustainable Customer Service
• Customer Service Return on Investment

Past winners

2023 Winners

ABa Quality Monitoring Customer Focus - Large Enterprise
• Knight Frank

Cabot Financial Employee Engagement Strategy
• Laithwaites Wine

Ipsos Best Use of Customer Insight
• Openreach

Kantar Best Customer Experience
• Severn Trent

Paragon Customer Communications Best Application of Technology
• Redrow

Pension Insurance Corporation Best Customer Satisfaction Innovation
• VIVO Defence Services

Proinsight Best Return on Customer Service Investment
• Sedgwick

TLF Research Best Customer Satisfaction Strategy
• Aldi

Webhelp Customer Service Strategic Leadership
• Novuna Vehicle Solutions – Head of Customer Experience, Sue Cashmore-Thorley

Best Customer Service Partnership
• IBM & Next

Changemaker Award
• Lidl GB Customer Service – Head of Audit & Customer Service, Tobias Homolka

Customer Commitment B2B
• Cartridge People

Customer Commitment B2C
• Pension Insurance Corporation

Customer Feedback Strategy
• UK Power Networks

Customer Focus - SME
• Analox

Customer Service Professional
• Landmark Information Group, Head of Customer Experience, Helen Luty

Sustainable Customer Service
• Water Plus

Trusted Quality Provider
• Suzuki GB

UKCSI Most Improved
• Co-op Insurance

UKCSI Best in UK
• first direct