US Customer Experience Awards 2023 | Awards International | 17 February 2023 | TBA

Welcome to the first-ever US Customer Experience Awards™!

We're incredibly excited to launch this event in America: after all, the US has seen phenomenal success by pioneering many aspects of customer-centric culture.

This success rests on a simple belief: that things can always get better. No matter how far we’ve come, how much we’ve learned, we can always improve. And how do we do that? By coming together and sharing our stories.

Winners 2022

Overall Winner
• CAE CANADA INC.

Best Measurement in Customer Experience
Gold: Equipment Depot, Inc.
Silver: Blue Cross Blue Shield of Kansas City
Bronze: QuestionPro in partnership with NISA

Best Measurement in Customer Experience - over 5,000 employees
Gold: Univar Solutions
Silver: Davies Group

Best Use of Insight & Feedback
Gold: Univar Solutions
Silver: ServiceNow
Bronze: Intuit

Best Customer Service
Gold: Stanley Black & Decker
Silver: Blue Cross Blue Shield of Kansas City
Bronze: Public.com

Customer Experience in the Crisis
Gold: CAE Canada Inc.

Employee Experience in the Crisis
Gold: CAE Canada Inc.

Best Digital Customer Experience
Gold: Samsung Electronics America

Best Digital Transformation
Gold: Cisco Systems
Silver: Millicom
Bronze: The Clearing

Business Change and Transformation
Gold: Stanley Black & Decker
Silver: Warner Bros. Games in partnership with Officium Labs + Arise Virtual Solutions

Best Innovation in CX
Gold: QuestionPro in partnership with NISA
Silver: LivePerson

Best Use of Technology
Gold: Walgreens in partnership with imimobile (part of Webex)
Silver: Revuze

Best Customer Experience Strategy
Gold: Equipment Depot, Inc.
Silver: Univar Solutions
Bronze: Stanley Black & Decker

B2B Customer Experience
Gold: Univar Solutions
Silver: Blue Cross Blue Shield of Kansas City
Bronze: Deltek

Customers at the Heart of Everything
Gold: Flipdish
Silver: Octopus Energy

Customers at the Heart of Everything - over 5,000 employees
Gold: Cisco Systems
Silver: Targetbase in partnership with GSK

Customer-Centric Culture - SME
Gold: Whatfix
Silver: Octopus Energy
Bronze: RLS Logistics

Customer-Centric Culture - Large Company
Gold: Lumen Technologies
Silver: Blue Cross Blue Shield of Kansas City
Bronze: Equipment Depot, Inc.

CX Team of the Year
Gold: Mythical Games

CX Leader of the Year
Gold: IBM - Robert McDonald
Silver: Equipment Depot, Inc. - Carol Tesarek
Bronze: TELUS International - Jim Radzicki