10th Annual Digital Customer Experience Summit 2023 | Food Safety & Regulation Canada | 6 November 2023 | Hotel X Toronto, 111 Princes' Blvd, Toronto, ON M6K 3C3, Canada

The 10th Annual edition of this conference is with CX experts from top North American brands. Secure your spot today and:
• Identify and quantify customer pain points with an emphasis on data needs to drive business value.
• Regroup your brand(s) and get back to the basics of tightly linking marketing with digital CX.
• Develop digital building blocks of your organization’s CX strategy and increase conversions.
• Ensure your digital assets are aligned with your offerings, focusing on solutions in digital channels.
• Leave with best practices from 40+ senior CX executives.

• Get your ticket to join North America’s top brands, including Etsy, Fresh/LVMH, Purolator, TELUS, Coca Cola, Gamefam, Bell, The Bay, Lamour, Service Canada, Schneider Electrics, BP, OLG, Flights Claim, ALDO, Nordic Healthcare, Reckitt, Ontario Digital Service, and many more!

This year’s edition is an in-person event featuring interactive sessions, curated breakout learning and face-to-face networking opportunities. The conference will also be streamed virtually for increased reach and higher engagement.

2023 Speakers

Ricardo Costa
Senior Vice-President and Chief Technology Officer, Purolator

Ricardo Briceno
Chief Business Officer, Gamefam

Chris Madan
VP, Digital Sales & Service, Telus

Char Alfonzo
VP Global Creative Director, Fresh

Christina Goldschmidt
VP, Head of Product Design, Etsy

Promod Dogra
Director, Martech Systems and Machine Learning, The Bay

Johnny Russo
Chief Digital Officer, Lamour

Ryan Hum
Chief Client Experience Officer and Associate ADM, Citizen Services, Employment and Social Development Canada

Roger Rohatgi
VP Global Head of Design, BP

Shitiz Agarwal
VP, Power Systems, Sales & Operations, Scheneider Electric

Tara Scott
VP, Commercial Growth, Strategy & Execution, Coca Cola Canada

James Campbell
CEO, Nordic Healthcare Group

Nancy Kennedy
Chief Lottery & Customer Officer, OLG

Sajad Semsar
Director, Marketing Technology, Analytics, Personalization, Bell

Gustavo Queiroz
VP, Sales, Rekitt

Ted Lancaster
EVP, Business Development, The 401 Group Group

Jane Harper
AVP, Information Security, Risk and Business Engagement, Lilly

Andrew Darley
VP, iCasino and iLottery, OLG

Trevor Rutherford
Senior Digital Strategist, Ontario

Patrick Doyle
Chief Commercial Officer, Flight Claim