10th Annual Insurance Claims Management Conference 2021 | Uniglobal Events | 25 March 2021 | Virtual Event

While the world is facing the unprecedented time of pandemic and its consequences for the economy, each industry has to adjust to the changes, face the challenges but also find the opportunities it can bring.

The 10th Annual Insurance Claims Management Conference will bring together leading insurance companies’ representatives to discuss recent trends and tendencies in claims management and come up with the ideas on what is to be done to adapt to the changes and meet the requirements of the new reality. They will also share the insights of successful crisis management during the Covid-19 outbreak and will come up with the ideas on how claims management process can be re-shaped to operate efficiently in the post-pandemic world.

Other topics to be covered during the Conference include such timeless issues as developing strategies to cut the costs, reducing fraud, keeping customers satisfied and implementing new technological developments for faster and easier claims settlement. Join us and get valuable professional experience.

Agenda:

• Claims management in the unprecedented time
• BI today: Current state of BI claims
• D&O claims: Insights and rising trends
• Re-shaping claims management for the post-pandemic world
• How to keep up with all the generations and increasing customer’s demand?
• Customer journey: How to improve each step?
• Advantages and disadvantages of remote loss adjustment
• Cyber insurance and cyber risks
• Claims automation
• The role of the Internet of Things in the insurance of tomorrow
• Mobile apps in insurance claims management
• Virtual customer service agents VS consultants: What would a client prefer?
• Fraud detection and management
• Outsourcing VS Insourcing: Best proportion for claims management
• Drones in property claims investigation and processing
• Semi-autonomous cars, car-sharing and micro-mobility claims
• Achieving operational excellence with the help of predictive analytics

Who Should Attend?

1. Insurance companies:
- Head of Claims Departments
- Claims Managers (motor insurance, health, P&C, non-life, liability claims)
- Managing Boards
- Executive Directors, CEOs
- Fraud Managers
- Adjusters & forensic

2. Insurance solution providers:
- Business Development Departments
- Sales Departments
- Customer Relationship Departments

3. InsurTech firms:
- Head of data & analytics
- Business Partnerships Managers

4. Law, consultancy & advisory firms focusing on claims handling
5. Brokers
6. Re-insurers

2021 Speakers

Cees Werff
CEO and President, CCN Group, Netherlands

Norberto Odorico
Chief Claims Officer, UnipolSai Assicurazioni IT, Italy

Neil Harrison
Global Chief Claims Officer, Aon, USA

James Dalton
Director of General Insurance Policy, Association of British Insurers, UK

Martin Schmid
Head of Operations Accident and Health, AXA, Switzerland

John Spears
VP Sales and Marketing, Global Excel Management, Canada

Eberhard Witthoff
Head of Claims Department Asia-Pacific, Global Clients/North America, Cyber worldwide, Munich Re, Germany

Viktorija Katilienė
Head of Claims Department Baltics, Gjensidige, Lithuania

Marc Scheidegger
Chief Claims Officer, Swiss Re, Switzerland

Amanda Langer
Global Practice Leader, Single Risk Construction Claims, SCOR P&C, UK

Martin Kroos
Head of Claims, Achmea, Netherlands

Karl Hewitson
Operations Director, Verisk, UK

Mark Sedlak
Head of Sales Insurance, IN2 Group, Slovenia

Arturo Lopez-Linares
Head of Claims, AXA, Spain

Alessandra Chiuderi
Group Head of Analytics, Generali, Italy

Andrew Pedler
Head of Claims Client Relationships and Innovation, Liberty Specialty Markets, UK

Adele Sumner
Head of Counter Fraud Strategy & Financial Crime, RSA Group, UK

Nikos Kouvaras
Head Medical Operations & Analytics, Director Life & Health Products, Swiss Re, Switzerland

Alexander Solomonov
Partner, VP for Business Development, Adacta Fintech, Russia

Vedran Krevatin
Executive director Insurance, IN2 Group, Slovenia

2021 Sponsors

SILVER SPONSORS:
• Verisk
• in2

BRONZE SPONSOR:
• Global Excel