TBA, Vienna, Austria

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Event Date Tue Oct 1 CEST - Thu Oct 3 CEST (about 2 years ago)
In your timezone (EDT): Tue Oct 1 2:00am - Thu Oct 3 2:00am
Location TBA
Vienna, Austria
Region EMEA

10th Annual Optimising Contact Centres Summit has been designed to cover all the current hot topics and challenges regarding AI and chatbots in contact centres, digital transformation, agent productivity and performance, effective social care, cost reduction through self-service, data analytics and many others. At our contact centre conference you will hear from leading banks, telcos, airlines, hotels, retailers and other cross-industry companies internationally that have managed to provide best-class service to their customers.
This contact centre event will provide you with lessons learned and valuable tips shared by top players. You will also benefit from remarkable networking opportunities due to limited seats of this business event. It will be the right place for sharing the ideas, getting insights and inspiration, learning from experienced leaders and gaining important business contacts!


2019 Speakers


Mary Mccarthy
People and Culture Lead - Modern Life, Gaming and EMEA Customer Service Director, Microsoft

Corinne Brotons
Director, Global Digital Social Care & Contact Center Strategies, hp

Martijn Franssen
Director Digital Transformation Customer Service, Kpn

Romain Cuisinier
Head of Social Media Servicing, Airfinance

Jay Tait
Head of Customer Service & Operation Analytics, RBS

Christiaan Moonen
SVP / Building ABN AMRO Contact Center 3.0, ABN-Ambro