10th CX Asia Week 2022 | Customer Experience Management Asia | 20 November 2022 | Sands Expo & Convention Centre, 10 Bayfront Ave, Singapore 018956

10 years ago, This event never saw light in business strategies and priorities; fast-forward 10 years, here we are discussing one of the most crucial and challenging strategies that can easily determine the success or failure of a business in the coming years. Business leaders now recognize that happy, engaged and loyal customers bring continued success to the bottom-line – and the reverse can have an adverse effect on the business.

The event is proud to be Asia’s #1 event covering the latest topics and discussions in delivering quality, excellent customer experience in businesses. Over the past 10 years, we have gathered the movers and shakers of the CX industry to discuss best practices, envision next steps, and strategize on bringing CX to greater heights.

2022 Speakers

Troy Barnes
Group Chief Transformation Officer, FWD Insurance

Manpreet Singh
Senior Managing Director & Group Head Customer Experience Management, CIMB

Alp Altun
Head of Transformation Programme, Prudential

Jarod Ong
Executive Director, UOB Kay Hian

Nakul Gaur
Director Customer Experience & User Growth, Unilever

Guillermo Arbeiza
Chief Customer Officer, Singlife with Aviva

Ryan Mascarenhas
Group Chief Customer & Operations Officer, bolttech

Soo Huat Chew
Team Lead for Data Driven Sales & CX, DBS

Prithu Srivastava
Chief Customer Officer, DHL Supply Chain APAC

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Lolitta Suffian
Group Head of Customer Experience, Telekom Malaysia Group

Neelesh Shanbhag
CIO & VP of Business Technology, Janssen APAC

Caroline Leong
Group Chief Customer Officer, Timezone Group

Lino Ahlering
Chief Customer Officer, Daraz

Bhavya Sehgal
Managing Director – Asia, Stanley Black & Decker

Louis Tan
General Manager, Customer Operations, Shell

Sameer Gandhi
Head of Product, Circles.Life

Michael Dela Cruz
Head of Strategy & Insights, Starhub

Scott Tan
Head of CRM, Shopback

Neha Singla
Global Head of Monetization Product Operations, TikTok

Vicki Parris
Vice President, Customer Success, Asia, FCM Travel

Sarindar Frost
Head of Customer Experience, AP Moller Maersk

Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan, Nokia

Roel Van Criekinge
Head of Customer Experience & Business Performance, SEA & Mexico, IKEA

Chester Atlas
Head of Margin Optimisation & Customer Experience – APAC, RS Components

Anila Fredericks
Head of Customer Service Operations, Telstra Global

Luke Cream
APAC Digital Operations Leader, 3M Singapore

Amit Thard
Director of Omnichannel Strategy, GE Healthcare

Harpreet Ghai
Global Consumer Relations Director, Haleon

Grace Tang
Vice President — Global Customer Advocacy, Razer

Nadya Melic
VP Customer Solutions, APAC & Middle East, Vodafone

Raghu Kolli
Head of Customer Centricity, LeapFrog Investments

Anindita Anindita
Associate Vice President of Mitra Insight & Journey, Bukalapak

Anjali Kalia
Assistant Vice President – Digital Excellence, IHH Healthcare

Devendra Shivhare
Head & Director of Marketing Technologies - Asia Pacific, The Coca Cola Company

Venaig Solinhac
Senior Vice President & Chief Marketing Officer, Re-Foods, Olam International

Ashish Shukul
Director Communications and Marketing Asia Pacific, Schaeffler

Denise Tan
Marketing Director, MHC Asia Group

Yash Sheth
Head of Customer Lifecycle Strategy – GoFood, Gojek

Irene Lim
Customer Relations Expert, A global lodging hospitality company

Yeo Teck Guan
Chief Business Technology Officer, Singapore Pools

Piyush Nagar
Head of Customer Marketing and Commercial Strategy, Bayer

Keerthi Kumaravelu
Vice President of Consumer Director Business, Electrolux

Shari Van Cleave
Global Head & MD Digital & Data Commercialization and Client Experience, Standard Chartered

Luzanne Chong
Head of Customer Experience, Prudential Assurance

Bharati Amarnani
Global Customer Support Director, Coda Payments

Christiane Joussement
Head of Customer Excellence, FUJIFILM Business Innovation Asia Pacific

Kevin Khoo
Head, Customer Experience and Digital Marketing, Raffles Health Insurance

Siew Ting Foo
Chief Marketing Officer, HP

Roopa Malhotra
Head of Customer & Digital – Asia Pacific, Zurich Insurance

Wilmer Ryan Wu
Global Marketing Director, Asia Pacific Commercial & Product Development, Wella Company

Brigitte Daubry
Group Chief Customer Care Officer, Lazada Group

Babul Balakrishnan
Head of Customer Care, Thunes

Selena Nimerick
VP Customer Satisfaction & Quality, Schneider Electric - IT and Secure Power Division

2022 Sponsors and Partner

• Meta
• Audiocodes
• Cm.com
• Content Guru
• Freshworks
• FullStory
• In Moment
• Jabra GN
• Kore.Ai
• Medalia
• Novomind
• Syniverse
• Tata Communication
• User Testing
• Validity
• Voiso
• Web help
• Zendesk
• Message Bird
• Yahoo

FOUNDATION PARTNER:
• Meta

DIGITAL MARKETING THEATRE SPONSOR:
• Yahoo

PARTNERS:
• APAC CIO Outlook
• CCW
• CIO Review
• Crm Xchange
• CX
• CX Focus
• CX Network
• Disruptive Tech Asia