Singapore, TBA

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Event Date Mon Nov 21 +08 - Thu Nov 24 +08 (in 10 months)
In your timezone (EST): Sun Nov 20 11:00am - Wed Nov 23 11:00am
Location Singapore
Region APAC

10 years ago, “Customer Experience” never saw light in business strategies and priorities; fast-forward 10 years, here we are discussing one of the most crucial and challenging strategies that can easily determine the success or failure of a business in the coming years. Business leaders now recognise that happy, engaged and loyal customers bring continued success to the bottom-line – and the reverse can have adverse effect on the business.

CX Asia Week is proud to be Asia’s #1 CX event covering the latest topics and discussions in delivering quality, excellent customer experience in businesses. Over the past 10 years, we have gathered the movers and shakers of the CX industry to discuss best practices, envision next steps and strategise on bringing CX to greater heights.


2021 Speakers:

Janet Youn
Managing Director Head Group Channels and Digitalisation, United Overseas Bank Ltd

Alp Altun
Regional Chief Transformation Officer, Asia-Pacific, Allianz

Brigitte Daubry
Group Chief Customer Officer, Lazada-Alibaba Group

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management, CIMB

Ryan Mascarenhas
Group Chief Customer Officer, bolttech

Prasanta Roy
Group Chief Technology Officer, TUNE PROTECT GROUP BERHAD

Anila Fredericks
Head of Customer Service Operations, Telstra Global

Sylwia Kulesza
Global Senior Executive Director, Head of Digital Engagement & Cross-Channel Sales; AI & Omnichannel Banking Tribe Lead, Standard Chartered Bank

Avis Easteal
Regional Head – Consumer, Luxasia

Ivy Esquero
Director, Head of Enterprise & Loyalty Marketing, APAC, Hilton

Sarah Mathews
Group Head of Destination Marketing APAC, Tripadvisor

Darren How
Head of Customer Communications and Experience, Singapore Pools

Nikki Taylor
Director Marketing Growth Strategy Asia Pacific, UPS

Khurram Shahzad
Global Head of GBS Transformation and Business Relationship Management, ‎British American Tobacco

André Grandt
Customer Experience Chapter Lead, Roche Korea Co. Ltd.

Raymond Tan Choon Guan
Director, Customer Responsiveness Department and Quality Service Manager ,Ministry of Manpower (MOM)

Louis Tan
General Manager, Customer Operations Fleet and Sectors, Shell

Wasi Abidi
Global Head Unified Communication Infra, Mondelēz International

Frank Yazdi
Head of Client Service & Agency, MUFG Bank

Vicki Parris
Vice President, Customer Success, Asia, FCM Travel

Sri Safitri
DEVP Customer Experience & Digitalisation - Chief Digital Business Office, Telkom Indonesia

Raj Chaudhuri
Vice President – Global Services Group, American Express (M) Sdn Bhd

Eddie Ang
Executive Director & General Manager, Corporate & Public Sector Business, Lenovo Asia Pacific

Janice Ang
Executive Director and Head of Group Customer Experience and Advocacy, United Overseas Bank Ltd

Martin Head
General Manager, Customer Support Innovation, Asia Pacific Operations, FUJIFILM Business Innovation

Ms Rajvansh Kaur Sandhu
Global Head of Applications Services, British American Tobacco

Kevin Boezennec
Director | CX - Product – Innovation, Leading bank in Singapore

Jason S Bradshaw
Award-Winning Executive, Thought Leader, Author & Keynote Speaker

Lukas Carruthers
Head of Innovation and Strategy APJC, Webex Customer Experience Practice, Cisco

Patsy Wong
Chief Strategy Officer, CINNOX

Tom Mouhsian
Principal Analyst, Forrester Research

Kate Zawerucha
Director of Customer Analytics & Experience, Asia Pacific, Verint

Gerald Carroll
Area Vice President, Customer Workflows APJ

Mohit Kapoor
Senior Industry Consultant – Retail and Customer Experience, APJ, Teradata

Martin Taylor
Co-Founder and Deputy CEO, ContentGuru

Eric Weight
VP Solutions Consulting, Asia Pacific, InMoment

Jess O’Reilly
Head of Enterprise Sales, Asia, Twilio

Asim Zaheer
Chief Marketing Officer, Glassbox

Augustin du Payrat
Regional Vice President, Talkdesk

Patrick Ong
Manager, Solution Engineering, APAC, Talkdesk

Sami Ammous
Vice President, East Asia and the Pacific, Avaya, Advisory Board

Alp Altun
Chief Transformation Officer, Asia Pacific, Allianz

Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan, Nokia

Neil Gardner
Chief Customer Officer, Generali

Adam Geneave
Chief Customer Officer, Air Asia

Manpreet Singh
Senior Managing Director & Group Head - Customer Experience Management, CIMB

Sponsors & Partners

2022 Sponsors:
• AudioCodes
• InMoment
• Zendesk