10th Global Digital Transformation & Customer Experience Summit 2024 | Conferenzia World | 4 December 2024 | Eurostars Berlin, Friedrichstraße 99, 10117 Berlin, Germany

This summit is more than an event; it’s an opportunity to gain a competitive edge, expand your network, and explore the limitless possibilities that the digital age offers.
we invite you to embark on a transformative journey that will reshape your understanding of the digital landscape. Over these two action-packed days, we’re dedicated to delivering an experience that will leave you inspired, informed, and empowered to lead in the age of digital transformation.

Get ready for two days of insightful content that will challenge your perceptions and fuel your digital ambitions. Our roster of world-class speakers, thought leaders, and visionaries will delve into the latest trends, strategies, and innovations driving digital transformation and customer experience. These immersive sessions will deep dive into critical topics, providing you with the skills and knowledge needed to navigate the evolving digital terrain. You’ll gain access to invaluable insights, success stories, and practical takeaways that you can immediately apply to your own endeavors. We’re thrilled to have you with us on this transformative journey. Together, we’ll discover what it means to thrive in a world where digital transformation is not an option but a necessity.

Key Topics:
• CX Leadership: Inspiring Teams in A Remote And Hybrid World
• The Role Of Emotion AI In Understanding Customer Sentiment
• Evolving E-Commerce: Trends And Innovations Shaping Online Shopping
• CX In Healthcare: Transforming Patient Engagement
• Cybersecurity: Your Digital Fortress Of Customer Trust

2024 Speakers

Marcus Nessler
Head of Customer Experience, Samsung Electronics

Dominique Gribot-Carroz
Global Head of Customer Experience, Moody's Analytics

Fabiio Turel
Information Technology Strategy Manager, Generali

Karen Kennes
Head of CX Propositions-Customer Care

Michiel Ooms
Head of Design - Connected, Canyon

Dr. Maryna Sharygina-Rusthoven
Head of Learning & Development Customer Experience Division, UWV

Ash Lomberg
Vice President GTM - EMEA, Chargebee

Tom Simon
Head of Customer Experience & Innovation, Zurich

Konstantin Escher
UX Research Manager, Aviv Group

Svetoslava Ande
Team Lead Markets - Customer Experience Management, Zalando

Laszlo Bacskai
Global Head of Customer Experience, Hoya

Katali Fritz
Chief C
ustomer Officer & MD PT SSC, Marley Spoon

Dmitrii Osipov
Director Customer Experience, Lamoda

Lifang Yao
Global Medical Excellence Manager, Novartis

Chris Kadas
Customer Transformation Senior Advisor, Pwc

Georgina Sala Gasol
Head of Global Digital Experience, Nespresso

Merve Sena Dogan
Head of Global Consumer Experience, Beko

Jan Seifert
Sales Lead - Product,
Parloa

Fabian Wolf
Director Brand & CX, Troy

Vladimir Greavu
Director of Customer Services, Berlin Brands Group

Cosima Piepenbrock
Head of Product, Intelligence & Heaad of User Experience, World Economic Forum

2024 Sponsors

• Parloa
• Celfocus