11th annual CX Retail Exchange 2024 | CX Network | 8 July 2024 | Hilton London Syon Park, Park Rd, Isleworth TW8 8JF, United Kingdom

Join the CX Retail Exchange to be a part of the next wave of retail excellence, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will engage with, how they will do so, and where they will spend their money in 2023.
A warm welcome to the 11th annual CX Retail Exchange! A platform for customer experience leaders from across the retail and ecommerce space to come together for two days of insights, discussions, and the benchmarking of new era of customer excellence.

2023 Speakers

Manuela Pifani
Founder and MD, CXellence Consulting

Fiona Brown
Head of Digital Transformation , Boots UK

Paul Sims
Chief Technology Officer & Chief Architect, Primark

Rhea Fox
Digital Director, Monsoon Accessorize

Simon Thompson
Chief Customer Officer , Fortnum & Mason

Dhiren Karnani
Retail Director , KFC UKI

Lauren Aitken
Head of Customer Experience , Asda

Christopher Blatchford
Chief Technology Officer , Kingfisher plc

Bram Vermesen
Director of Customer Excellence Stores , Carrefour

Robert Newstead
Director of Operations & OMNI/Digital Transformation, Tommy Hilfiger & Calvin Klein , PVH Europe B.V.

Deborah Honig
Former Senior Director/GM Nike Omnichannel EMEA, Nike

Neil Pleasants
Head of Digital Product & Design, Mindful Chef

Aurimas Klimavicius
VP Community Support, Vinted

Trudy Read
Chief Product Officer, AMARA

Neil Popat
Head of Retail, Regional Chair, Specsavers

Matthew Price
Senior Director & General Manager ,Uber Eats, UK & Ireland

Mirela Belkoski
Head of Omnichannel, Ecom & Marketing Technologies , HEMA

Mazhar Butt CCXP IAP
Group Director of Guest Experience Development, The Bicester Village Shopping Collection

Sarah Hill
Head of Programme Management & PMO , Boots UK

Annika Bizon
Marketing and Omnichannel Strategy Director , Samsung UK & Ireland

Daniel Clarke
Global Customer Experience Director , Oriflame Cosmetics

Cassandra Bergsland
Director of Omnichannel, John Lewis & Partners

Martin Black
Head of Europe, 1010data

Jonah Ellin
Chief Product Officer , 1010data

Jessica Riccio
Solution Marketing Manager, Okta

Irene Sibaja
Industry Principal - Retail, Treasure Data

Noel Lavery
Head of Sales, Cloud Communications - Europe, Tata Communications

Paul Abbas
Head of Customer Experience Sales, UKI, Tata Communications

Jason Chapman
Media, Retail and Travel Enterprise Lead, Zoom

James Adamczuk
Contact Centre Specialist, Zoom

Andrea Williamson
Head of Strategic Retail, Google

Leo Barnes
Lead Consultant – Business Analysis, Strategy & Experience Ensono

Keith Dear
Major Account Director , Forgerock

Adam Preis
Director Solution Marketing, Forgerock

2023 Sponsors

TITLE SPONSORS:
•Alorica
•Capita
•Cirrus
•DigitalGenius
•eGain
•ForgeRock
•HaloCRM
•Kore.ai
•Medallia
•Monetate
•Nuance
•Okta
•Sendbird
•SMG
•Tata Communications
•Telesign
•Treasure Data
•Uncrowd
•Webex CPaaS Solutions (by Cisco)
•WNS
•Zoom Video
•Quantum Metric
•1010DATA