11th Annual Digital Customer Experience Summit 2024 | Customer Experience Canada | 13 November 2024 | Hyatt Regency Toronto, 370 King St W, Toronto, ON M5V 1J9, Canada

Get your questions answered by winning CX strategists from Canada Goose, Google Canada, Etsy, OLG, Hilton Grand Vacations, Sleep Country Canada, RBC, Vanguard, Global Toronto, Canlan Sports, and many more!

Secure your spot today and:
• Create resilience with the digital fluency model.
• Escalate conversions by deploying DevOps in your CX platforms.
• Power your customer journey through tech-enabled conversation.
• Integrate advanced conversational AI for omnichannel experiences.
• Implement a multifaceted digital service strategy.
• Leverage a security-centric approach with automation and generative AI.

If you are involved in: Customer Experience, Customer Success, Client Engagement, Member Experience, Contact Centre/Help Desk, Self Service, Marketing, Growth, Transformation, and/or Strategy, this event is for you!

This summit is an in-person event featuring interactive sessions, curated breakout learning, and face-to-face networking opportunities. The conference will also be streamed virtually for increased reach and higher engagement.

2024 Speakers

Austin Banasco
Director, Global Digital Marketing, Canada Goose

John McCauley
VP, Marketing & Media, Canadian Hockey League

Mike Jacobs
VP, Growth, Etsy

Laura Pearce
Head of Marketing, Google Canada

Kimberly J. Clark
VP, Product & Customer Success, OLG

Nancy Wang
Senior Vice President of Product Operations, Hilton Grand Vacations (HGV)

Sari Deckelbaum
SVP, Ecommerce, Sleep Country Canada

Daniel Hengeveld
VP, Investment Attraction, Toronto Global

Roxanne Tsui
VP, Customer Experience & Digital Experience, Kevito Group

Christa M
Senior UX Researcher, Vanguard

Duarte Da Silva
Business Development Executive, JVC Precision

Alex Cristiano
Director, Marketing & CX, Canlan Sports

Ben Hookway
CEO, Relative Insight

Garrett Dennie
CFO, Knix

Heather Stables
Senior Director, CX, Knix

Marco Cheng-Perri
Supervisor, Digital Transformation and Corporate Performance, King City, Ontario

Ram Naidu
Regional Vice President, Solutions Consulting, Zendesk

Meghan Ditta
Manager of Strategy and Transformation, King City, Ontario

Peter Armaly
Principal, Valuize Consulting

Heathcliff Lewis
Director, GenAI Technology, RBC

Marcos Terenzio
Senior Director, Digital Experience, Creative & Strategy Lead, IA Interior Architects