11th Annual Strategic Customer Excellence Summit 2022 | Allan Lloyds | 5 April 2022 | Hilton Vienna Danube Waterfront, Handelskai 269, 1020 Wien, Austria

We have entered a human-centric era. These are the times when the humanistic approach defines everything from the general vision of your company to day-by-day activities. Leaders across various industries have to take a hard look at what the current state of the business is and reflect on potential inefficiencies. The situation is constantly changing and companies prepare for the next level of excellence with their customers. But is the path forward really clear? How to face customers’ needs and still remain highly productive and progressive?

This summit is an interactive business conference that will provide you with valuable tips from top players on developing an award-winning customer service strategy, customer service-driven team, customer engagement guidelines, identifying and implementing new technologies within CX, the importance of omnichannel communication and much more. Our customer excellence meeting has been designed for C-Level decision-makers from cross-industry companies in order to give you a chance to gain insights and benefit from remarkable case studies.

Do not wait and be the first to get valuable insights from top players in different industries, find solutions for your work, network, and establish important business contacts. Reserve your seat at this business event and do not miss to hear more than 16 real-life case studies.

Hottest topics that will be discussed this annual
• The main technologies in the CX which will be the mainstream in the nearly future
• Putting customers at the center of your leadership and operations strategy: Is it beneficial for your company?
• Trust issue & customer engagement: How to build a trusting relationship with your customer?
• Customer as a co-creator of your customer service excellence: What kind of
• Representative’s power should you give your customer?
• The increasing importance of omnichannel servicing: How is it displayed on CX?
• Ways to empower your employees to achieve excellent customer service
• Should we rethink the quality of customer service in the post-COVID-19 world?
• On the way to your customer excellence: Guidance on all customer touchpoints
• How to strike the right balance between personalization and functionality in the customer journey?

2022 Speakers

Marion Reviriego
Transformation Head, Sanofi

Paolo Porrati
Head of Customer Service, Generali

Dr. Nicola J. Millard
Head of Customer Insight & Futurology, Global Innovation Team, BT

Patrick Apostolo
Corporate Operations Director EMEA, Radisson Hotels

Thomas Kyriaco
CSR Customer Director, Danone

2022 Sponsors

GOLD SPONSORS:
• Uniphore
• Khoros

SILVER SPONSOR:
• Calabrio

NETWORKING SPONSOR:
• Transcom