12th Annual Forum Shared Services & Outsourcing Week 2017 | International Quality & Productivity Center | 13 November 2017 | Berlin, Germany

The German-language shared service community will meet again in November 2017 to discuss trends and shape the future of the industry. Learn from the best in the industry! And look forward to the following topics:

Value Creation : Reflect on how to transaction activities and pure cost center towards income generation through added value changes
Predictive Analytics & Smart Data : Take full advantage of your data! By proactive data analysis support future board decisions
GBS : How do you realize the next quantum leap in the operational performance of the GBS Center? Global Process Owner model to take advantage of global standardization and economies of scale
Moving to the Robotics : automation & implementation of RPA to increase productivity and eliminate errors
Customer Satisfaction and Loyalty is what counts: Service Design Integration in SSC to deliver higher quality and better perception of your customer needs
Transition and transfer of knowledge from multi-country operations to multifunctional SSC: How can the "lift and shift" of your high-quality operations be efficiently managed?
Fast forward : Quantum jump in the SSC's maturity curve - Multiple operations at the same time - How do you manage to lose this without the orientation?
Center of Expertise is the "new SSC": upgrading the value chain from cost-effective transaction activities to high-value value added services

Speakers from 2016:

Barbara Althoff-Simon
Executive Vice President, Head of Global HR Service Delivery & Talent Acqui
SAP SE

Andreas Biehler
Director of Finance Transformation
Redwood Systems

Valérie Bréart
Director Finance & Accounting Service Management - Finance Process Excellen
Fresenius Kabi AG

Süleyman Cicek
Head of Technology Sales
EOS Deutschland GmbH Business Area B2B

Norbert Clemens
Vice President of Finance Process Excellence
Fresenius Kabi AG

Sabine Ehrensberger
Head of Financial Shared Services
Schindler Deutschland AG & Co. KG

Dr. Thorben Finken
Head of Linde Global Services
The Linde Group

Lars Hansen
Managing Director
Daimler Group Services Berlin GmbH

Astrid Hartmann
Managing Director, Lufthansa Global Business Services
Lufthansa AG

Lars Hölzer
Head of Global Shared Services
Thyssenkrupp AG

Dr Karsten Hoyer
Managing Director, Head of HR Shared Services
Bayer AG

Alexander Jochinger
Head of Sanofi Business Services - Region Europe
Sanofi

Thomas Laux
Financial Director German Telekom Services Europe GmbH
German Telekom Services Europe GmbH

Dr. Robert Lieglein
B. Eng. Head of HR Projects & Analytics
The Linde Group

Peter Martin
Managing Director Germany
NGA Human Resources

Volker Merkel
Director of Finance Transformation
Redwood Systems

Marion Messmer
Manager service economy
Berlin Partner of Economics and Technology GmbH

Kristina Möller
Global Business Process Optimization
German Post AG

Elke Nigge
Head of HR Organization Development & Processes
METRO AG

Niklas Oldiges
Partner, Advisory Services
Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft

Christine Petrasch
Head of Recruiting
BMW Group

Holger Reinert
Head of HR Projects & Demand Management
UniCredit Bank AG

Romina Rosiello
Cross-border Product & Co-operation Manager Cross-border
EOS Holding GmbH

Thomas Sahrhage
Director of Shared Services
Faurecia Automotive GmbH

Thomas Sauer
Personal Services, Head of Germany
Head of Germany, Austria, BMW Group

Karen Schulz-Kiske
Head of Life Portfolio Management
Assicurazioni Generali SpA

Arthur Seidl
Vice President Business Process Optimization, Finance & HR Services
Deutsche Post DHL Group

Michael Smith
Director Business Services
Eli Lilly SA - Global Business Solutions - Cork

Nelson Taapken
Partner, People Advisory Services
Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft

Maximilian Thomiak Managing
Director Accenture Strategy - Austria, Switzerland and Germany (
Accenture GmbH

Tobias Unger
Head of Strategy Finance Shared Services
Siemens AG

Natalia Westhäuser
Head of BPM & Robotics Center of Expertise Siemens Shared Services and Head of
Siemens AG

Melanie Wiese
Vice President of Accounting Shared Services
ZF Friedrichshafen AG

Stephan Fricke
Managing Director, German
Outsourcing Association eV

Mariann Vamosi
Head of HR Services Center
BT ROC Hungary

Michael Donellan
EMEA Regional BPS Strategy & Sales Leader
HP Enterprise

Georges Pons
Director of Compensation and Benefits
Covestro Deutschland AG

Hans Martens
Managing Partner
BPI Service GmbH

Hans Martens
Managing Partner
BPI Service GmbH

Markus K Stöckle
Head of Business Process Excellence
Media-Saturn Holding GmbH

Nima Motazed
Managing Director / Head of Global Services Bratislava
Swiss Re

Alexander Senn
COO Human ResourcesSwisscomSwitzerland
Ltd

Marcin Nowakowski
Chief Financial Officer
BNP Paribas Securities Services

Rahul Malhotra
Head of Service Delivery
Avis Budget Group BSC (Hungary)

Peter Strickner
Head of Global Process Management Finance & Administration
Swarovski KG

Georg Lange
Former Global HR Manager & Consultant Transformation Leader
Syngenta Crop Protection AG

Karin Hausdorf
Processes & IT Grid & Infrastructure
Westnetz GmbH

André Faust
Director of HR Service Centers
UPM

Sara Geising-Eggers
Head of Quality & Continuous Improvement, CoE Automation
Henkel AG & Co KGaA

Anita Kurucz
Executive Simplification Leader
GE Global Operations Europe

Beate Brand
CS
Customer Service Center Germany GmbH

Ricardo Badillo
Director, Business Process Management
Western Union

Silke Tiedt
Manager HR Services Direct, Recruiting & Development
Coca-Cola European Partners Germany GmbH

Anna Trójczak
Development Manager, HR Service Centers
UPM

Jan Dietrich
Lead Business and Data Analytics
Linde AG

Hendrik Boehmer
HR Service Delivery Lead Germany, Austria & Switzerland
Unilever

Helmut Knoerr
Director HR
Pfizer USA

Claus Peter Schründer
Head of Operations / Member of the Executive Board HR Business Services,
Deutsche Telekom AG

Aleksandra Konieczna
Senior Manager - Process Owner,
MAN Truck & Bus

Dr. Edward Renger
Head of Group Outsourcing,
AXA Konzern AG

Thorsten Camin
Corporate Director, Intergrated Business Solutions
Henkel AG & Co. KGaA

Sponsors & Exhibitor:
Avalara

Media Partner:
SSON