12th Edition BPO Innovation Summit & Awards 2023 | UBS Forums | 20 September 2023 | Taj MG Road, Bengaluru, 41/3, Mahatma Gandhi Rd, Yellappa Garden, Yellappa Chetty Layout, Sivanchetti Gardens, Bengaluru, Karnataka 560001, India

The new normal acting as a catalyst for the rapid transformation of the traditional BPO model. It is shining a light on how flexible outsourcing partners have been with their clients when technological changes rapidly and how far along the digital journey they have ventured. Where Outsourcing lacks preparedness and flexibility, customers may choose to end the relationship and perhaps take work back in-house. Equally, there will be cases where providers are lauded for their practical approach. How BPO responds beyond the technological changes will determine the winners and losers in the future, and whether the industry as a whole will thrives or not.
The Summit will present you with new ideas and real-world examples of how to overcome challenges while driving breakthrough business performance. Meet the best Industry Leader and learn how to shift services from standardizations to enabling innovation through technology, insight, and rapid execution of ideas.

2023 Speakers

Bala Prasad Peddigari
Chief Innovation Officer And Global Head - Technology Advisory Services, Tata Consultancy Services

Venkatesh P
Head - Business Continuity Management Central Operations, Cognizant

Rituparn Bakshi
Head - Quality Process Excellence And CX, Omega Healthcare Management Services

Jeetendra Singh
Head Of Data Science Analytics & Innovation, WNS

Anoop Kumar P
Vice President And Head - Business Excellence, Infosys

Sundar Hariharan
Head Of Digital Center Of Excellence, Alorica

Uthaman Bakthikrishnan
Executive Vice President, ClearTouch

Ashu Kakkar
Chief Information Office, ITC Infotech

Sushant Purushan
EVP & India Business Head Cloud First And Digital IMS, 3i Infotech Ltd

Dhipak Dhar
Senior Director - Digital CX India Business Leader APAC And Sogeti, Capgemini

Chandra Surbhat
Vice President - Global Head Digital Experience, Wipro

Anuj Bhalla
President & Global Head Delivery Excellence & Integrated Cloud (App Modernization & Hybrid Infra), Tech Mahindra

Kiran Jonnakut
Delivery Head – Enterprise Apps, Conduent

Hemant Kanani
VP – Delivery Excellence & Transformation, Mphasis

John Praveen
VP And Head Of Sitel Technical Support As A Service, Foundever

Murali Yalla
Vice Precident, Cloud First Quality Engineering, Accenture In India

Ranjan Moitra
Vice President And Country Head, Service Excellence, Sutherland

Stephen Ernest
Sr. Vice President- (International Operations), Startek

Ram Mohan Natarajan
Senior Vice President – Business Transformation, Sagility

Amit Vk
Sr. Director – India Operations Head Insurance & Finance Delivery DXC Technology, DXC Technology

Kartar Saxena
VP - Strategic Business Group, [24]7.Ai

Yahya Rasheed
Global Head Of L&D & Workforce Transformation - Digital Workplace, HCL Technologies

Vivek Irudayaraj
Senior Vice President Operations, Firstsource