13th Annual Enhancing Customer Loyalty and Retention Summit 2023 | Allan Lloyds | 13 June 2023 | Barcelona, Spain

This summit has been designed to cover all the current and future trends, objectives, and issues regarding the personalisation of the customer’s journey, newest customer retention strategies, accurate mapping of customer touchpoints, engaging clients and giving them reasons to come back, ways to maximise profitability and increase the ROI of customers, the importance of setting expectations of the service you provide and many others. At our business event, you will meet the representatives of the leading banks, pharmaceuticals, telcos, airlines, hotels, retailers, and other cross-industry companies internationally that are providing superior service to their customers.

Cover Over 7 Topics:
• The reasons why loyalty programs should implement personalisation to rewards, marketing communication, and customer experience
• Contribution of sales performance, marketing performance, and product quality to repeat customer rate
• Longer response time is the leading reason for customers’ terrible experiences. Why is implementing a live chat among the best customer loyalty and retention strategies?
• How could just a handful of customers lead to a significant increase in profits? Latest customer retention statistics
• Driving growth for new products and services by working with your loyal customer base
• Benefits and challenges of customer acquisition and retention. Critical points for growing revenue
• Assumption of similarity of all users. A need for an individualised approach to incentive programmes for customers

2023 Speakers

Carla Milovanov
SVP Global Tech for Hotels, Accor

Özgür Özdemircili
Director of Customer Success, Spain, Microsoft

Anna Barker
Senior Director, Customer Experience Lisbon Site Lead, Cisco

Gerald Schloegl
VP Digital Channel, Solutions & Commerce, Lufthansa Group

Ganna Koval
Global Director Loyalty Programs & Promotions, NH Hotel Group

2023 Sponsors

• KomBea