13th Annual Forum Shared Services & Outsourcing Week 2018 | International Quality & Productivity Center | 12 November 2018 | Hotel Palace Berlin, Budapester Strasse 45 Berlin 10787, Germany

Get the jump from Global Shared Service Center to Digital Business Services through hybrid end-to-end processes, predictive data analytics, education of customer and business value, and scaling robotics & artificial intelligence

The German-speaking shared service community will meet again in 2018 to discuss trends and shape the future of the industry. Learn from the best in the industry! And look forward to the following topics:

• From Global SSC to Digital Business Shared Services: How must the GBS business model change for the future?
• Hybrid end-to-end processes: Which hybrid model has the highest ROI? Manage complexity of parallel platforms
• Process Mining - Data Mining : Analyze, visualize your processes including key control points
• Building Business Partnering - Creating value through data : Support future business and board decisions through proactive data analysis & create value for business & enterprise
• From Reporting to Predictive Analytics: Creating Dashboards - Cross Functional Transfer - Qualified Management Support - The Multi-Channel Approach
• Customer Experience: Implementation of process simplification and usability to increase customer experience and deliver higher quality
• Next level Automation in real life - Maintenance and Scalability of RPA: Cross Functional RPA Approach - Robotics in Hybrid Model
• Functional & horizontal extension of the scope in the SSC : Migration of new processes into the SSC - What is in your portfolio catalog? What's next? Which additional processes can be included in the shared service organization?
• From Outsourcing to Insourcing : Bringing back in house services - more technology - more humane more simple and more impactfull
• Chatbots & Artificial Intelligence to personalize customer interaction, streamline processes front-to-back, and create new business models
• Moving up the value chain: Customer and Business Value - SSC Factory on the one hand and Expert Center on the other
• Implement Continuous Process Improvement Program: Deliver expected results based on Lean Six Sigma, simplification, standardization and automation

2018 Speakers

Irfan Ali
Head of Robotics Process Automation, Bosch

Peter Bauschke
Leiter Corporate Finance & Treasury, LEDVANCE GmbH

Achim Beisswenger
VP Financial Accounting, ProSiebenSat.1 Media SE

Andreas Biehler
Director Finance Transformation, Redwood Systems

Hendrik Boehmer
HR Service Delivery Lead Germany, Austria & Switzerland, Unilever

Dr. Ulrich Borgdorf
Group Process Owner Accounting/Finance, innogy SE

Johannes Brinkkötter
Member of the Management Board, E.ON Business Services GmbH

Steffen Brinkmann
Head of HR Germany, Continental

Arndt Bungenberg
Head of GFS Processmanagement, Grünenthal Pharma GmbH & Co.KG

Ines Burmeister
Global Process Expert Source-to-Pay, Clariant SE

Armando Capogrossi
RPA Programme Manager, Automation Anywhere

Süleyman Cicek
Leitung Technologievertrieb/Consulting, EOS Deutschland GmbH | Geschäftsbereich

Wim Coenen
Global Payroll Director & HR Service Director Europe, Unilever

Dr. Gero Decker
CEO, Signavio GmbH

Tom Dewaele
VP, Global HR Services, Unilever

Anke Elias
Manager International Relations & Solutions, EOS Holding GmbH

Dr. Thorben Finken
Head of Linde Global Services, The Linde Group

Jan Gabriel
Director Bosch Shared Services, Bosch Service Solutions

Johanna Glubrecht
Head of Accounts Payable, ProSiebenSat.1 Media SE

Oliver Graf
Bereichsleiter Servicemanagement & CoE Finance Operational Reporting, Media-Saturn Deutschland GmbH

Dorota Grochocka
Head of Customer Care & Collections, ipf digital

Frank Grübel
Vice President Outsourcing Management, UniCredit Bank AG

Sven Habenicht
Project Lead Digitalization, Daimler Group Services Berlin

Astrid Hartmann
Geschäftsführerin, Lufthansa Global Business Services, Lufthansa AG

Michael Horeni
WM-Korrespondent, Frankfurter Allgemeine Zeitung

Dr Karsten Hoyer
Managing Director, Head of HR Shared Services, Bayer AG

Dr. Joachim Jäckle
Corporate Senior Vice President Integrated Business Solutions, Henkel AG & Co. KG

Stefan Jasinski
Head of Process Management Service Center, MediaMarktSaturn Deutschland

Thomas Kern
Partner, Audit Corporate, KPMG AG Wirtschaftsprüfungsgesellschaft

Jens Knoblauch
Head of BPO and LGS Controlling, Linde Group

Thomas Laux
Financial Director Deutsche Telekom Services Europe GmbH, Deutsche Telekom Services Europe GmbH

Andreas Leykauf
Director Shared Services, Bosch Service Solutions GmbH

Matthias Maschke
SVP HR Employment Administration and Hire-to-Retire Digitalization Lead, Deutsche Telekom Services Europe

Andreas Mayer
COO Global HR / Head of Global People Services, ING

Dr. Ulrich Müller
Solutions Consultant, BlackLine

Dr. Ulrich Naujokat
Geschäftsführer, Arbeitsgemeinschaft für wirtschaftliche Verwaltung – AWV e.V.

Andreas Nestele
Managing Director, Cash Management Corporates Company, Deutsche Bank AG, Deutsche Bank AG

Jörg Neumann
VP Competence Centers HR Services Lufthansa Group, Lufthansa Global Business Services

Fua Nipah
Vice President, Global Business and Technical Solutions (GBTS), MANN+HUMMEL GmbH

Marcin Nowakowski
Chief Financial Officer, BNP Paribas Securities Services

Robert Obłój
IT Architect, ING

Christoph Oehlschläger
general Accounting Global Process Owner, Global Business Solutions, Lilly Deutschland GmbH

Claudia Oeking
Head of External Affairs, Mitglied der Geschäftsleitung,, Philip Morris Austria GmbH

Niklas Oldiges
Partner, Advisory Services, Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft

Simon Packer
Managing Director, Service Companies, Resolution Life

Frank-Michael Pácser
CSO, Swiss Post Solutions GmbH

Jan Panthel
Account Director, BlackLine

Gero Pickert
VP HR Operations, NOKIA

Lothar Pott
Leiter Service Center MSD, Media-Saturn Deutschland GmbH

Mariusz Pultyn
CTO, Digital Teammates

Monika Purrucker
Head of Process Automation Services, Linde Group

Aleksandra Rzeszutko
Head of Process Optimisation, ipf digital

Matthias Schmickl
Director Global Solution Design - Finance & Accounting, Swiss Post Solutions GmbH

Claus Peter Schründer
Leiter Operations / Mitglied der Geschäftsleitung HR Business Services, Deutsche Telekom AG

Dr. Frank Schüler
Managing Director Global Service Center, DHL Global Forwarding

Karen Schulz-Kiske
Head of Operations Europe, Resolution Life

Sadettin Sezer
Manager Process Management, Daimler Group Services Berlin

Robert Soja
Senior Vice President Global Financial Services, Grünenthal Group

Piotr Stopa
Director Global Shared Services, Head of Global Process Owners Organization, ZF Friedrichshafen AG

Maximilian Thomiak
Geschäftsführer Accenture Strategy – Austria, Switzerland and Germany, Accenture GmbH

Tobias Unger
Heads the AI & Automation practice of Capgemini, Siemens AG

Christoph Verenkotte
Präsident, Bundesverwaltungsamt Köln

Marc Wald
Head of GFS Aachen, Grünenthal Pharma GmbH & Co.KG

Jan-Erik Waschk
Leiter Quality Management & Center of Expertise payroll, Lufthansa Global Business Services GmbH

Wolfgang Weckenmann
Senior Director Services Consolidation and Accounting, Carl Zeiss AG

Martin Weis
Robotic Process Automation Leader - EMEIA Advisory Center, Ernst & Young GmbH

Michael Witt
Geschäftsführer HR Services, E.ON Country Hub Germany GmbH

Marc Zinkel
Partner, Head of Managed Services, KPMG AG Wirtschaftsprüfungsgesellschaft

Sonja Zollner
Director IT ERP CoE, Nokia

Magdalena Żyta-Wójcik
IT Architect, ING Bank (PL)

Dr. Edward Renger
Leiter Konzern Outsourcing Management, AXA Konzern AG

2018 Sponsors & Partners:

LEAD EVENT PARTNER:
• EY

PARTNERS:
• ABBYY Europe GmbH
• Accenture
• Automation Anywhere
• BlackLine Systems GmbH
• Capgemini
• Celonis
• Chrome River Technologies
• Deutsche Bank AG
• Digital Teammates
• EOS Deutschland
• High Radius
• KMPG
• Redwood Robotics
• Serrala
• Signavio
• Swiss Post Solutions (SPS)

MEDIA PARTNERS:
• Shared Services & Outsourcing Network (SSON)
• PEX Network
• FINANCE
• FMM Magazine
• CEDO
• Future of Sourcing
• Process Automation Association
• Outsourcing Association
• Outsourcing Journal
• CallCenterProfi