13th Annual Loan Origination Excellence 2018 | International Quality & Productivity Center | 15 February 2018 | Radisson Blu Plaza Hotel, 27 O'Connell St, Sydney NSW 2000, Australia
Venue
Radisson Blu Plaza Hotel
Radisson Blu Plaza Hotel, 27 O'Connell St, Sydney NSW 2000, Australia
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| Event Date |
Thu Feb 15 HKT - Fri Feb 16 HKT (almost 7 years ago)
In your timezone (EST): Thu Feb 15 12:00am - Fri Feb 16 12:00am |
| Location |
Radisson Blu Plaza Hotel
27 O'Connell St, Sydney NSW 2000, Australia |
| Region | APAC |
Details
Australia's longest running lender-focused conference
Optimising Your End-to-End Loan Origination Process through Automation and Digitisation to Empower Customer Experience
Traditionally, financial institutions competed largely on price, product and services provided, with customers being won through convenience and transparency. In recent years, lenders have placed greater emphasis on simplicity, accessibility, responsiveness and customer engagement.
With this in mind, the 13th Annual Loan Origination Excellence Conference will bring together leading industry experts that will address how to:
• Focus on customer engagement and their journey to address their pain points, increase transparency and improve customer retention
• Adopt automation and digitization in the application process to decrease approval time, costs and accommodate for regulatory changes
• Achieve process excellence by streamlining the end to end process in order to increase efficiency and reduce costs while maintaining the 'human element'
Why Should You Attend?
• Discover how NAB have been using pathway analytics to understand changing customer behaviours and patterns
• Learn how UBank implemented Australia's first Virtual Agent for home loan applications
• Study how Bank of Queensland has developed a strong, robust digital platform with a constant reassessment approach
Speakers
2018 Speakers
Patrick McQuaid
General Manager of Customer Data & Analytics, NAB
Adriana Sheedy
Executive Director, Operations, ING Direct
John Rolfe
Head of Home Loans, Elders
Raymond O’Brian
Chief Risk Officer, Beyond Bank
Matt Henderson
Programme Director- Omni Channel, Greater Bank
Faraaz Ali
Regional Head of Retail Banking Products – Cards, Deposits & Lending (Asia), ANZ
Elisabeth Hurley
Senior Digital Lead, UBank
Brett Walker
Manager, Home Lending Customer Lifecycle, Suncorp Group
Tanya Bakens
Executive Manager, Lending Services, Suncorp Group
Daniel Smith
Economist, HSBC
Atul Narang
Chief Information Officer and Founder, Hashching
Sunil Aranha
Chief Executive Officer, ThinCats
Donald Farquhar
Leading Transformation Program Manager, Bank of Queensland
Mike Cameron
Group Executive, Customer & Revenue, PEXA