13th Annual Strategic Customer Excellence Summit 2024 | Allan Lloyds | 19 March 2024 | ARCOTEL Wimberger Vienna, Neubaugürtel 34-36, 1070 Wien, Austria

This conference is a meeting place for people building tomorrow. We are committed to achieving new standards of excellence by providing conference formats that encourage interaction, networking and high-class knowledge sharing.

This is a moment to establish customer confidence and earn trust in a company's ability to fulfil its fundamental purpose. In these demanding circumstances, brands bear a responsibility to enhance customer worth, while conveying understanding. What attracts new customers and keeps existing customers coming back? It is more than just having a great product; it is ensuring that you provide an excellent customer service experience.

This Summit has been designed to cover all the current hot topics and challenges regarding achieving customer service excellence, collaboration and co-creation with customers, innovative approaches to delight picky customers, utilising AI and leveraging technology to gain Customer Excellence. This Interactive business conference will provide you with brilliant ideas from senior-level decision-makers from competitive companies internationally. This versatile conference, spanning various sectors, serves as an optimal arena to remain abreast of cutting-edge trends and connect with professionals who share your outlook.

Join us for an enriching experience where you can connect with fellow attendees, participate in stimulating discussions, and gain insights from industry experts through keynote presentations, roundtable conversations, and panel discussions. Be part of this unforgettable journey in Vienna and propel both your career and organisation to new heights!

2024 Speakers

Severin Mayer-Heinisch
Head of Corporate Strategy & Customer Experience, Raiffeisen Bank

Georg Zedlacher
Director Global Inbound Customer Targeting, Dell

Mathias Oppelt
Vice President of Customer Driven Innovation and Development, Siemens

Ozgur Butun
Director – Customer First Digital Innovation, Philips

Anna Theresa Sturm
Head of Customer Experience & Digital, MSD

2024 Sponsor

• Caplena