13th Edition Customer Fest Show India 2020 | Kamikaze B2B Media | 5 February 2020 | Taj Lands End, Mumbai, Bandstand, BJ Road, Mount Mary, Bandra West, Mumbai, Maharashtra 400050, India

Celebrating the People, Technology, Ideas & Innovations that are literally transforming the way businesses make & keep customers.

In today's globally inter-connected and flat world, organizations deal with many generations of consumers, each with distinct needs, preferences, attitudes and behaviors - a situation that history has never witnessed before. Gen Z, Gen Y or the Millennials, Gen X and the 'Silver Generation' have different characteristics that drive their choices.

Rising incomes in the hands of a young population, a growing economy, expansion in the availability of products and services, rapid changes in technology and new business models enable today's Indian customers to interact deeply with brands. Digitization has made it easier for companies to reach audiences and engage consumers in unique and personalised ways.

2020 Speakers

Anil V Pillai
Director, Terragni Consulting Pvt. Ltd.

Gaurav Garg
Senior Director, Head - Consumer Insights & Research Discovery TV

KT Prasad
Country Director, Zendesk

Deepali Shukla
Vice Predident - Marketin Strategy & Operation, Amway India Enterprises Pvt. Ltd.

Sanjeev Numkar
COO, Kirloskae Oil Engines Ltd.

Ashok Suvarna
COO, Aditya Birla Sun Life Insurance Co. Ltd.

Aanchal Mishra
Vice President & Head - CRM Societe Generale

Shikha Lal
Director - Q Capabilities & Digital Transformation, Hindustan Unilever Ltd.

2020 Partners

CO-POWERED BY:
• Terrani Consulting

SILVER PARTNER:
• QDegrees

ASSOCIATE PARTNER:
• Zoho Desk