14th Annual Enhancing Customer Loyalty & Retention Summit 2024 | 4 June 2024 | Gran Hotel Havana Barcelona, Gran Via de les Corts Catalanes, 647, L'Eixample, 08010 Barcelona, Spain

This Summit will bring you the latest trends how to improve the loyalty and retention of your customers. At this business event you will hear about green loyalty programs that drives sustainability across the industries, you will also learn how to enhance customer and employee brand loyalty, or you can explore the strategies to deliver a world-class customer experience across multiple channels.

At our loyalty conference, experts from the top companies worldwide will share their experience and know-how. Share also your ideas and gain the insights on the latest trends and challenges in 2024 and beyond. Learn how to develop effective CRM and understand customer behaviour, maximise customer satisfaction, deliver added value and increase retention rate, use the latest technologies to support loyalty programmes and many other key strategies to achieve success and increase ROI.
Join us and benefit from this remarkable opportunity which this cross-industry event with top players on the market is bringing.

WHO SHOULD ATTEND:
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from retail, banking, telecommunication, aviation, hospitality, automotive, insurance industries involved in:
• Customer Loyalty
• Customer Retention
• Loyalty Programs
• Loyalty Partnerships
• Loyalty Strategy
• Customer Engagement
• Customer Satisfaction
• Customer Insights
• Customer Experience
• CRM
• Marketing
• Customer Service
• E-Commerce
• Brand Strategy

Topics of our Conference:
• The Future of Customer Engagement: How emerging technologies are reshaping the landscape of customer engagement, personalisation, and the overall loyalty experience
• Brand Strategies: Enhancing customer and employee brand loyalty
• Sustainability and Customer Loyalty: How can sustainability efforts increase customer loyalty?
• Multichannel Focus: Strategies to deliver a world-class customer experience across multiple channels
• Customer Loyalty Innovation and Digital Transformation
• Technologies & Loyalty: AI empowering targeted actions, chatbots capturing the data for further analytics, blockchain-driven loyalty programmes, predictive analytics, big data, RPA
• Voice of the Customer: Evaluation and implementation of new solutions through VoC

2024 Speakers

Donata Peksa
Head of Brand Experience, HSBC

Maite Riviera
Head of Customer Engagement & Insights, H&M

Monika Schulze
Supervisory Board Member,

Márton Homola
Group-level Head of Loyalty Programs, Digital Channels and CRM, MOL Group

Esther Hoogerdijk
Deputy Director Partnerships & Loyalty Partnerships Program Manager Flying Blue, Air France-KLM

2024 Sponsor

SILVER SPONSOR:
• Marigold