14th Annual Field Service Management 2023 | IQPC | 21 August 2023 | Royal Randwick Racecourse, Alison Rd, Randwick NSW 2031, Australia

It is the only event in Australia where field service, operations, and customer experience leaders come together to build world-class field service management operations, and delivery.

This event will propel your strategy, process and technology to the next level to help you achieve efficiency, service excellence and drive profitability in field services.

You will deep into industry challenges on managing productivity, efficiency of technicians, keeping costs low, adapting to accelerating digitization, labour shortages, ability execute with agility and speed, – all while keeping up with consumer expectations.

Who will be at the event:
Enhance your connections with all corners of the Field Service Management industry through access to senior leaders and a cross industry audience you simply won’t find anywhere else.

Manufacturing
• Learn to eliminate bottlenecks and boost efficiency through fleet management and route optimisation

Insurance
• Learn how to shift field service teams away from a traditional cost-model through route planning and visibility

Real Estate/Valuation Firms
• Learn how to improve data entry capabilities to track sales and inspection results to process work orders in real-time

Facilities & Strata Management
• Learn how to improve management systems to ensure the optimal level of productivity for your facilities.

Mining & Gas
• Learn what companies are doing to improve repair rates and boost efficiencies with the on-field workforce

Transport/Logistics
• Learn how logistic carriers are improving expert route analytics, predictive ETAs and vehicle tracking

Pharmaceuticals
• Learn how to embed comprehensive field workforce management and manage the field workforce in real-time

Telcos & Utilities
• Learn what companies such as Telstra and Essential Energy are doing to improve first- time fix rates and decrease repair requests

Construction
• Learn how contractors are eliminating bottlenecks and improving fleet management through workforce automation

Topics to be discussed:
• Integration of field service and customer services
• Tools and technology your field service team need
• Service partnership between data analytics and field service teams
• Revenue optimisation and new business model exploration
• Impact of digitalisation on service strategy, delivery and value augmentation
• Field Service 360 – Pulling people and diagnostics to solve issues in real time
• Agility and speed: key ingredients for future field service success
• Customer service in the front line

2023 Speakers

Scott Baker
Managing Director, Baker Group AU

Shahar Banay
Principal field service expert, Salesforce

Sunny Bhasin
Chief Operating Officer (Assets), Yarra Trams

Arran Blomfield
Director Founder, Regen EV Charging Install

Bonita Carroll
Research Fellow, University of Western Australia

Daniel Caruana
Director & CEO, Danrae Group

Bulant Cinarkaya
General Manager, Field Service Management, ServiceNow

Ben Clark
Director Works & Engineering Services, The Barossa Council

Paul Cook
Head of Business Development, BSA

Jeremy Culberg
Substation Asset Strategist, TransGrid

Lloyd D'Souza
National Service Innovation Manager, Fujifilm

Andrew Davis
Executive Transformation, Strategy and Digital, TasNetworks

Mark Dragar
General Manager Assets and Operations, Gas Distribution, Jemena

Helen Falk
Commercial Development & Marketing Lead, LMN Plumbing

David Ferris
Workforce Operations Centre Manager, Optus

Jeremy Fewtrell
Deputy Commissioner - Field Operations, Fire & Rescue NSW

Jason Flanagan
CEO, Droppoint Australia, Droppoint

Joeanne Fox
GM Customer Solutions, Liebherr-Australia

Peter Georgiadis
Head of Infrastructure Services, Jetcharge

Phil Glastonbury
Manager Water & Asset Systems, Water NSW

Leanne Haas
Program Manager, Telstra Field Services

Nathan Kulinitsch
Country Manager - Australia and Singapore, Amazon Flex

Alex Lassauniere
Group Manager – IT Innovation and Architecture, Coates

Brendan Lee
Team lead, Field Service, University of Melbourne

Lan McKenzie
Head of Supply Chain AUNZ, Gilbarco

Lisa McKiernan
Program Delivery Manager, Urban Utilities

Cam Milnes
CEO, Emvisage

Sophie Noble
Commercial Manager, JAPAC Service, SCIEX

Amanda Nuttall
Business Improvement Lead, Optus

Michael Pettigrew
Country manager, Australia, Joyous

Anthony Price
National Operations Manager - Network Integrity & Facilities Management, Ventia

Darren Read
GM Digital Transformation Services & Marketing, Schneider Electric Services

Ben Redmond
Sr. Manager, Business Operations - APAC, Tesla

Peter Rigney
Transformation Director, Ausgrid

Ryan Robertson
Co-founder & CEO, Bittn

Ron Shpilman
Principal Field Service Specialist, Salesforce

Chris Tindale
Senior Enterprise Account Executive, Adobe

Robert Ward
General Manager Solutions Innovation, Chubb Fire & Security Australasia

Sachi Wickramage
Co-founder, Chief Operating Officer & Chief Product Officer, i4T Global

Tony Wulff
General Manager - Technology & Transformation, Goulburn Valley Water

Dean Yates
Chief Customer Officer, Best Technology Services

Alexandra Craggs
CX Portfolio Director - Field Service Management, IQPC

2023 Sponsors and Exhibitors

LEAD SPONSOR:
• Salesforce

GOLD SPONSORS:
• i4T Global
• ServiceNow

EVENT PARTNERS:
• Drop Point
• Adobe
• Panasonic
• SightCall
• OneBlink
• Klugo Group
• Gamma Solutions – Handheld
• ConSol
• Omnivise Consulting
• Sognos Solutions
• Velrada
• FieldInsight
• Emvisage
• Definium Technologies
• EagleTrack
• Enable x ServiceNow
• Cyient
• Joyous
• Payrix

DRINKS RECEPTION SPONSOR:
• Skedulo