14th Annual Operational and Back Office Excellence in Banking Summit 2023 | Allan Lloyds | 25 April 2023 | InterContinental Vienna, an IHG Hotel, Johannesgasse 28, 1030 Wien, Austria

Hottest topics that will be discussed this annual.

With the constant development in technology, we gradually enter a period of economic change and socio-environmental conscientiousness, the need for banks to define their role in the communities they serve is more important than ever before. This banking event will envision the future of banking as the industry strives to enable positive social and environmental change while remaining relevant in an increasingly competitive environment.

The summit has been designed to examine current trends and challenges that back office has faced over the last year, such as AI and automation, digital transformation, agent productivity and performance, effective social care, cost reduction through self-service, data analytics and many others.

During this two-day conference, we will look through the main challenges that had to be faced when implementing new technologies, innovations that open new opportunities for banking, as well as pitfalls and threats everyone should be aware of to function even better and ensure smooth workflow in the upcoming year.

Get yourself a seat among other senior-level decision-makers, leaders and professionals who will shape the banking industry in 2023. Join live discussions and interactive roundtables to share your practices and learn from the colleagues. You will have an excellent opportunity to reflect on things you already know and the ways to move forward in your bank’s success journey.

Cover Over 8 Topics
• A pressing need for automation in the back office: Why must back office automation be banking’s next digital transformation step?
• Potential to further growth in Artificial Intelligence in The Banking Back Office
• Empowering, not replacing: What are the limits of automation, and how can it be harnessed to support the human workforce?
• New payments architecture: Are they going to be more safe, secure and suitable for all?
• Modernising legacy systems: Taking the first steps in bringing true innovation to the partnerships and customer experience
• Market turmoil: Will banks continue betting on the blockchain?
• Back office operation development staying in the back: Why are bank and fintech partnerships concentrating only on front office improvements?
• Messaging app payments: A proposition ready for a take-off?

2023 Speakers

Dorota Pustelnik
Director of Operations Quality & Improvement Department, mBank

Agnieszka Jadczyszyn
Managing Director for Operation, mBank

John Maes
Senior VP Lean Center of Excellence, Rabobank

Alejandro Agudelo
SVP Global Financial Crime Prevention, Head Compliance Western Europe, Commerzbank AG

Jitka Haubova
Chief Operations Officer, Komercni Banka (Société Générale)