14th Edition CX Strategy Summit & Awards 2023 | UBS Forums | 1 November 2023 | Sheraton Hotel, New Delhi, Saket District Centre, District Centre, Sector 6, Saket, New Delhi, Delhi 110017, India
Venue
Sheraton Hotel, New Delhi
Sheraton Hotel, New Delhi, Saket District Centre, District Centre, Sector 6, Saket, New Delhi, Delhi 110017, India
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| Event Date |
Thu Nov 2 IST (about 1 year ago)
In your timezone (EST): Wed Nov 1 2:30pm - Wed Nov 1 2:30pm |
| Location |
Sheraton Hotel, New Delhi
Saket District Centre, District Centre, Sector 6, Saket, New Delhi, Delhi 110017, India |
| Region | APAC |
Details
Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.
With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.
The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.
This exclusive conference will bring in the best minds across India to share and explore new innovative ways to connect & communicate with your customers with new age tools & technologies, building trust while putting the customer first and ensuring personalized experience in the digital age.
Speakers
2023 Speakers
Nidhi Chadha
Head of Customer Success, Reliance Jio
Krishna Gautam
VP Customer Experience, Urbanic
Vikram Singh
Head Customer Experience (AVP), PVR Ltd
Sahil Khanna
Director Customer Experience & Growth, Adidas
Brad Meehan
Managing Director, Strativity Group
Neelabh Agarwal
Head of Digital Transformation & Business, Reliance Retail
Manish Jha
National Head – Customer experience Government Accounts, Airtel Business
Neeraja Sharma
Head customer service & Operations, Philips
Anish Ahuja
Vice President – Service, Whirlpool
Kuldeep Sharma
Head–Technical Support (Customer Technical Centre), Hero Motocorp
Umang Agarwal
Vice President - Customer Relations, HDFC Life
Deepak Sahni
Director – User experience design & research CX, Mastercard
Rinku Anand
Head Customer Experience, Bajaj Finserv
Ankur Singh
Head of user Experience, Design – Research, Max life insurance
Hitendra Jakhand
Head customer Service, Apollo Tyres
Dilpreet Singh
Head CRM Loyalty & Analytics, ITC Hotels Ltd
Vishal Mathur
Director - Customer Service, Product Quality, Safety & Compliance, Sony India Pvt Ltd
Taj Anwar
VP – National CS operational Head back office, Vodafone Idea Ltd
Deepika Bhansal
CRM Head, Lenskart.com
Nikhil Shanker
VP – Products Business & Customer Experience, Urban Company
Samarjit Majumdar
Global Head Consumer Print Quality & customer support, HP
Rakesh Gupta
Head- Customer Services and Customer Experience Cx, Panasonic
Sponsors & Partners
2023 Partner
CO-PRESENTING PARTNER:
• Strativity