14th Philippines Shared Services and BPO Week 2024 | IQPC | 5 August 2024 | Shangri-La The Fort, Manila, 30th Street, corner 5th Ave, Taguig, 1634 Metro Manila

In a rapidly evolving landscape characterized by market volatility, relentless cost pressures, and disruptive technological advancements, the shared services industry in the Philippines stands at a pivotal juncture. As we continue this journey into 2024, this dynamic environment has compelled the industry to reimagine its support function operations.

The Philippines, commanding a significant 13% market share in the global IT-BPM sector, holds a critical role in shaping the future of shared service centers and Business Process Outsourcing organizations. The market surges, shifting focus from cost to value, emphasizing the need to transform center operations to not only meet the demands of their clients but also provide value for the enterprise.

Who will be there?
• Logistics
• Accounting
• Commercialization
• Finance & Treasury
• Internal Audit
• Business Development
• Legal
• Human Resources
• Information & Technology

2024 Speakers

Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc., Philip Morris International

Mitchelle Sotelo
Head of Global Business Services, CBRE’s GWK Center of Excellence

Lorie Barredo
Executive Director, B&M Global Services Manila, Inc.

Nathalie Bernardo
Vice President and Site Head, Sun Life Global Solutions Philippines

Daniel Rupinta
Vice President for Global Business Services, iRhythm Technologies, Inc.

Markus Dolenga
Head Global Retail Operations, ING Hubs Philippines

Jenie Policar
VP for Finance Shared Service Center, Manila, Vestas

Azhar Shaikh
Senior Vice President-Transformation & OE, Group Shared Service Center, QBE Insurance

Kanishka Kumar Sinha
Hyperautomation Leader, Ingram Micro

Beth Villanueva
Head of Shared Services Center Delivery Excellence Team, Essilor Shared Services Philippines Inc.

Bismarck Orbe
Finance and Procurement Solutions and Services Director, JG Summit Holdings Inc.

Gerard Magadia
Vice President & General Manager- Procurement Shared Services (PSS), Yuchengco Group of Companies (YGC) - House of Investments, Inc

Anthony Nool
Head of Controlling GBS+ Manila, Head of Finance and Compliance, Henkel Philippines

Ron Ravalo
Global Head Ask GS Experience Center Strategy and Operations, J&J Global Services Manila

Restie Ramirez
Service Delivery Director, JTI (Japan Tobacco International)

Karla Caberte
Site Process Lead, GBS Onboarding to Resolution, Lexmark

Vera Lorenzo
Head of HR, Lufthansa Services, Philippines

Jonathan Tam
Head, APAC People Services, foodpanda

Domnina Galvez
Head for Record to Report, Coca-Cola Bottlers Business Services

Raymond Yulo
Head of Service Delivery - Philippine, US and Colombia Operations, SupportNinja

Katherine Barredo-Ancheta
Director - Global SSC & BPO Strategy & Governance, Medtronic

Diorella Jaana Silo - Bagacina
Head of Compliance and Analytics, Coca-Cola Bottlers Business Services

Mia M. Cuenco
HR Director, Dover Business Services

Ryan Lintag
Head of Global HR Delivery, QBE Insurance – Philippines

Patricia Remulla
Vice President GBS Record to Analyze Country Head, BHP Philippines

Arbee Tan
Sr. Director of At-Home Solutions, Cardinal Health

Cliff Eala
Board Director | Behavioural Strategist | Technologist | Author, Bayad

Syazana Lim
Senior Analyst & Head of Product, SSON Research & Analytics

Dr. Fabi Carino
Country Human Resources Director, MedRisk

Jenica Billones
Head of People – GWK Center of Excellence, CBRE GWS Business Support Services Philippines

Karen Llana
Global Communications Shared Services Lead, Hitachi Energy

Lani Billena
Vice President, Controlling, Shared Services Head, SM Retail

Erwinson Baltazar
Director of Treasury and Finance Services, Coca-Cola Bottlers Business Services

Katharina Auer
Group VP and Head of Internal Communications, Hitachi Energy

Raquel Torno
Head of Procure To Pay, Tax and Integration Team, Coca-Cola Bottlers Business Services

2024 Sponsors

• NICE
• ProHance