14th Philippines Shared Services and BPO Week 2025 | IQPC | 11 August 2025 | TBA, Philippines

The four-day conference concluded on a high note, featuring insights from 35 industry experts. We believe attendees gained invaluable knowledge and inspiration to drive exceptional service and operations.

Unlock efficiencies and agility by digitalizing your SSC and GBS: learn how your peers have transformed operations through automation, AI integration, and process optimization. “Customer experience is key to the success for GBS– it is the next value driver for GBS”. SSCs that prioritize customer-centricity are better positioned to differentiate themselves, increase customer loyalty, and drive revenue growth.

Ensure workforce readiness for tomorrow's challenges: explore upskilling, reskilling, and emerging technology adoption especially as employee turnover rates remain consistently high.

Achieve seamless operations through end-to-end process integration: take a glimpse into into strategies, tools, and case studies your fellow centers are implementing. Stay ahead with SSON-curated industry benchmarks and best practices: gain insights, strategies, and success stories from the Top 20 Most Admired SSO/GBS in the World!

Experience first-hand how they operate through our guided tour by our Shared Service leaders. Get a glimpse into these centers who have evolved themselves to suit the business needs of NOW.

2024 Past Speakers

Sharmini Krishnan
Head of PMI Business Solutions (Philippines) Inc., Philip Morris International

JC Principe
Chief Information and Transformation Officer, FWD Philippines

Mitchelle Sotelo
Head of Global Business Services, CBRE’s GWK Center of Excellence

Lorie Barredo
Executive Director, B&M Global Services Manila, Inc

Nathalie Bernardo
Vice President and Site Head, Sun Life Global Solutions Philippines

Daniel Rupinta
Vice President for Global Business Services, iRhythm Technologies, Inc.

Markus Dolenga
Head Global Retail Operations, ING Hubs Philippines

Jenie Policar
VP for Finance Shared Service Center, Manila, Vestas

Kanishka Kumar Sinha
Hyperautomation Leader, Ingram Micro

Beth Villanueva
Head of Shared Services Center Delivery Excellence Team, Essilor Shared Services Philippines Inc.

Bismarck Orbe
Finance and Procurement Solutions and Services Director, JG Summit Holdings Inc.

Gerard Magadia
Vice President & General Manager- Procurement Shared Services (PSS), Yuchengco Group of Companies (YGC) - House of Investments, Inc

Ron Ravalo
Global Head Ask GS Experience Center Strategy and Operations, J&J Global Services Manila

Restie Ramirez
Service Delivery Director, JTI (Japan Tobacco International)

Karla Caberte
Site Process Lead, GBS Onboarding to Resolution, Lexmark

Vera Lorenzo
Head of HR, Lufthansa Services, Philippines

Jonathan Tam
Head, APAC People Services, foodpanda

Domnina Galvez
Head for Record to Report, Coca-Cola Bottlers Business Services

Raymond Yulo
Head of Service Delivery - Philippine, US and Colombia Operations, SupportNinja

Katherine Barredo-Ancheta
Director - Global SSC & BPO Strategy & Governance, Medtronic

Diorella Jaana Silo - Bagacina
Head of Compliance and Analytics, Coca-Cola Bottlers Business Services

Mia M. Cuenco
HR Director, Dover Business Services

Ryan Lintag
Head of Global HR Delivery, QBE Insurance – Philippines

Patricia Remulla
Vice President GBS Record to Analyze Country Head, BHP Philippines

Arbee Tan
Sr. Director of At-Home Solutions, Cardinal Health

Cliff Eala
Board Director | Behavioural Strategist | Technologist | Author, Bayad

Syazana Lim
Senior Analyst & Head of Product, SSON Research & Analytics

Dr. Fabi Carino
Country Human Resources Director, MedRisk

Jenica Billones
Head of People – GWK Center of Excellence, CBRE GWS Business Support Services Philippines

Karen Llana
Global Communications Shared Services Lead, Hitachi Energy

Lani Billena
Vice President, Controlling, Shared Services Head, SM Retail

Erwinson Baltazar
Director of Treasury and Finance Services, Coca-Cola Bottlers Business Services

Katharina Auer
Group VP and Head of Internal Communications, Hitachi Energy

Raquel Torno
Head of Procure To Pay, Tax and Integration Team, Coca-Cola Bottlers Business Services