15th Edition CX Strategy Summit & Awards 2024 | UBS Forums | 26 February 2024 | ITC Maratha, Ashok Nagar, Andheri East, Mumbai, Maharashtra 400059

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

The success of every business today majorly depends on the experience it provides to its customers. Customers today expect seamless, omni-channel service which provide them with necessary information and support to make informed decisions.

2024 Speakers

Govindaraj Avasarala
Head CXX (Customer Experience Excellence), Vodafone Idea Limited

Utkarsh Somaiya
Head – Digital Transformation & Customer Analytics, Aditya Birla Group

Rajdeep Charan
Head Service Operations & CRM, Eureka Forbes

Rajesh Kumar
Head CRM Customer Experience Service Quality & Customer Service, Tata Capital

Satpreet Chelawat
Head - Customer Obsession & Transformation, Axis Bank

Shweta Srivastava
Chief Customer Experience Officer, Tata CliQ

Arpit Raj
Head – Customer Service & Logistics, Godrej Consumer Products

Rakesh Gupta
Head – Customer Services & Customer Experience, Panasonic Life Solutions

Neelakshi Shalla
Head - Transformation Program, Customer Service, Claims & Operational Risk, Bharti AXA Life Insurance

Dharmender Narang
SVP & Chief Customer Experience Officer, IIFL

Gautam Bandyopadhyay
CEO & Co-founder, Trustt

Dhyanendra Bhangre
Head of Technology (Digital) - Customer Experience, Mahindra & Mahindra

Ankit Goenka
Head Of Customer Experience, Bajaj Allianz General Insurance

Rishabh Ladha
Co-Founder & CBO, SquadStack

Prabhat Ranjan
Head – Customer Service, ICICI Securities

Rajnish Sharma
Director - Customer Management India & South West Asia Operating Unit, The Coca-Cola Company

Prasad Pimple
Executive Vice President & Head Digital Business Unit, Kotak Life

Amit Chawla
Head - Digital Projects, Godrej & Boyce Mfg. Co. Ltd.

Sonia Nair
Vice President & Head Customer Service, Blue Dart

Varkey Joseph
Head - Customer Experience, Raymond

Ayushi Verma
Head - Digital Transformation, L&T Finance

Francis Rodrigues
Senior Vice President - E-Commerce & Digital Marketing, HDFC Life

2024 Partners

GOLD PARTNER:
• Trustt Technology You Can Bank On

SILVER PARTNER:
• Squad Stack