16th Annual Customer Experience Management Summit 2025 | Allan Lloyds | 23 September 2025 | TBA, Vienna, Austria
Venue
TBA
TBA, Vienna, Austria
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| Event Date |
Wed Sep 24 CEST - Thu Sep 25 CEST (in 3 months)
In your timezone (EDT): Tue Sep 23 6:00pm - Wed Sep 24 6:00pm |
| Location |
TBA
Vienna, Austria |
| Region | EMEA |
Details
Join us at the 16th Annual Summit, where global CX leaders, innovators, and strategists gather to redefine how brands connect with their customers. As digital-first expectations rise and AI transforms every interaction, the future of customer experience depends on balancing personalisation with authenticity and innovation with empathy.
Explore powerful themes, including AI-driven personalisation, omnichannel excellence, emotional loyalty, ethical innovation, and the evolving role of customer-centric culture across industries.
With limited seats and a senior-level audience, this is more than a CX meeting — it’s where vision meets execution. Be part of the movement shaping the next era of customer experience!
Who Should Attend:
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of Departments, managers from chemical/petrochemical, pharma, banking, retail, telecom, real estate, IT & services, construction, hospitality, insurance, automotive, aviation industries involved in:
• Customer Experience
• Customer Excellence
• Customer Care
• Customer Loyalty
• Customer Journey
• Customer Insight
• Customer Engagement
• Customer Value Management / Customer Value Proposition
• Customer Data & Analytics
• Voice of the Customer
• Digital Customer Experience
• Customer Strategy/Consumer Strategy
• Multichannel Marketing
• Consumer Marketing
• Design and User Experience
• Brand Performance
• Customer Relations
• Customer Development
• Customer Satisfaction
Look at the Main Topics Of Our Conference:
• Exploring the future of CXM: Trends, challenges, and opportunities
• The future of customer analytics in action
• How to create live, flexible interaction structures that respond to the customer in real time?
• How to have a conversation with customers on your value proposition
• How can CX teams quickly integrate new technologies without losing the quality of service?
• How to combine omnichannel, service design, personalisation, and culture into a single, living system?
Speakers
2025 Speakers
Valentina Cesani
Chief Operating & Customer Officer
Kevin García Oviedo
Director, Head of Customer Excellence PMO
Dragos Dumitriu
M&A Integrated Director
Antoaneta Nikolaeva
Head of Customer Journey
Paolo De Angeli
Head of Customer Experience and Customer Value Management