16th Edition CX Strategy Summit & Awards 2024 | UBS Forums | 27 February 2024 | Shangri-La Dubai, Sheikh Zayed Rd Near Financial Metro Station - Dubai - UAE

Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels & has significantly increased customer expectations.

With digital transformation and interaction becoming a norm, there has been an increase in the usage of smart technologies to assist customers with AI and machine learning enabling brands to gain a more accurate understanding of its customers to serve them effectively.

2024 Speakers

Ankesh Agarwal
Director, Group Customer Experience, Majid Al Futtaim

Nitin Bhadari
VP & Head of Payit Digital Wallet, First Abu Dhabi Bank (FAB)

Amélie Brechoire
VP Loyalty and Guest Experience,Middle East, Africa and Asia, Accor

Zahoor Ul Islam
Head of Customer Engagement Technology, Dubai Islamic Bank

Michelle S.
Head of Customer Strategy Activation, Emirates

Ahmad El Jacques
Global Head Customer Success Lending, Finastra

Andrea Prazakova
Senior Vice President Mastercard Foundry & ESG EEMEA, Mastercard

Sumit Srivastava
Digital & Commercial Officer, Virgin Mobile Middle East & Africa

Mohamed Magdy
Global Associate Director Country Operations, Customer Experience & Engagement IM International, Novartis

Qasim Ilyas
Head of Customer Success Services Business Support, Siemens Healthineers

Pradeep Kumar
Head - Service Excellence & Contact Centre Aster Clinics GCC, Aster DM Healthcare

Othman Bin Hendi
Chief Customer Officer, Commercial Bank of Dubai