17th Annual Forum Shared Services & Outsourcing Week 2022 | IQPC | 14 November 2022 | Hotel Palace Berlin, Budapester Str. 45, 10787 Berlin, Germany

Thematic highlights:

• Sustainable Growth in GBS: Build a sustainable future and competitive advantage by addressing environmental, social risks in finance, supply chain and talent acquisition
• Recalibrating the Delivery Model post COVID-19: Virtual GBS – Hybrid GBS - Agile GBS - How is the Target Operating Model changing due to resilience, digitization and new working models
• Future of work: Remote & virtual GBS: Work, Workplace, Workways, Workforce
• End2end processes: Digital platforms in the SSC/GBS O2C, P2P, R2R, H2R , payroll, travel & expenses - your journey towards end to end: from functional thinking to end to end automation, across departments instead of thinking purely functionally
• Value-Driven Service Delivery & Extension of Scope - The expansion of the scope to include procurement, supply chain, engineering, data, reporting and other services - Find out how established SSCs set the course for end-to-end processes with a broad scope.
• Talent Management: The great return & high speed of employee turnover and how it is changing the dynamics of GBS and work culture - Coping with the new expectations and needs of different generations - • • • • Purpose - New way of work - What is your talent agenda post COVID- 19 out?
• Data-driven Company: A sustainable transformation from Data Maintenance to Data Governance.
• Data strategy and data management in the SSC/GBS - drive the skills of the SSC in the core business by acquiring ownership of the data.
• Scaling, scaling, scaling Intelligent Automation, RPA & Artificial Intelligence - Technology Orchestration - Hyperautomation: Automation of Automation - Citizen Development, Democratization of Automation and Low Code
• Customer centricity as a success factor for the SSC in internal and external perception: from interface design to a clearly defined customer journey with a high level of people engagement. A success factor for large • GBS organizations.
• Outsourcing partnerships - Captive, outsourced or hybrid - Best fit models for efficiency vs. transformation/value?
• Creating added value for the company together
• Innovative strength and using the economies of scale of the partners - process harmonization, digitization, automation & outsourcing

2022 Speakers

Kai-Eberhard Lueg
Head of Operations (COO), Global Business Services, Siemens AG

Andreas Mayer
COO Global HR, ING

Dr Claus Peter Schründer
Head of HRdirekt, Heraeus Business Solutions GmbH

Dr Thorben Finken
Managing Director & Chief Administrative Officer EMEA, OLYMPUS EUROPA SE & CO. KG

Jens Knoblauch
Executive Director Digital Business Services, Linde AG

Dirk Keweloh
SVP Digitalization & System Transformations, Deutsche Telekom AG

Loic Feinbier
Head of Shared Service Center (HR), C&A Mode GmbH & Co. KG

Dirk Hein
Head of the Shared Service Center Finance & HR Operations Germany, DPDHL

Dr Karsten Hoyer
Senior Vice President HR Transformation & Operations, Bayer AG

Lars Hoelzer
Head of Global Business Services, Fresenius Kabi

Lars Hansen
General Manager, Daimler Group Services Berlin GmbH

Marc Wald
Head of Accounting & Closing, MSIG Insurance Europe AG

Wojciech Taty's
Global Business Excellence & Transformation Director, Warner Bros. Discovery

Niklas Oldiges
Partner Advisory Services, Ernst & Young GmbH Wirtschaftsprüfungsgesellschaft

Dr Sanat Jeetun
Director Finance, CSL Behring Germany

Dr Lars Najda
Head of Shared Services, Schaeffler AG

Natalie Hoppe
Head of International Business Services, Lufthansa Group Business Services

Christian Allekotte
Vice President – ​​Business Partner Management, GSC, DHL Global Forwarding, Freight

Samson Tingbani
Vice President Strategy and Planning, Global Service Center (GSC) – DGFF, DHL Global Forwarding

Silke Tiedt
Director People Services North, Coca-Cola Europacific Partners Germany GmbH

Vivien Koh
Head of Global HR Shared Services and HR Information System, Globalfoundries

Jörg Bermüller
Head of Cash & Risk Management, Merck KGaA

Benjamin Oberste-Berghaus
Head of RPA, Deutsche Telekom Services Europe GmbH

Michael Witt
Managing Director E.ON HR Services, E.ON Country Hub Germany GmbH

Norbert Clemens
Senior Vice President - Intelligent Automation and Artificial Intelligence, Fresenius Kabi AG

Martin Torres
Finance Business Transformation Manager, Orange Business Services

Frank Rudolf
Director Global Payroll, Organon Healthcare GmbH

Sara Geising-Eggers
Head of Process Transformation, Olympus Europa SE & Co

Marcus Lenz
Head of Operations Management - E.ON HR Services, E.ON Country Hub Germany GmbH

Andreas Bäuerlein
Manager Global HRIS, Kennametal

Sophie Siehndel
Head of People Services, ING Germany

Oliver Viereck
Managing Director Customer Care, Sky Deutschland GmbH

Philipp Mohs
Managing Director (formerly), Fossil Shared Services GmbH

Wigand Fedder
People Experience & Operations Lead DA-CH, Unilever Deutschland Holding GmbH

Dawid Kubiak
Product Owner | Low-code platform, Schaeffler AG

Stefan Markov
Delivery Lead, Cargotec

Andreas Tagkalakis
MBA, Department Manager - Global Master Data Management, OMV

Bartosz Szelc
IT Coach - Business Process Simplification and Automation, 3M

Stefan Hoffmann
VP People Operations, Data & Systems, Viessmann

Dennis Mallon
Senior Lead Record to Report (R2R) (Interim), Zalando SE

Marco Price
Infineon Technologies, Infineon Technologies AG

René Westphal
Lead of Process Excellence & Digital Solutions,,,, KWS Berlin GmbH

Sven Kirsten
Process Excellence Manager & Lean Six Sigma Black Belt, KWS Group

2022 Sponsors

LEAD SPONSOR:
• Ernst & Young

SPONSORS:
• Adaptive Group LTD
• Bizagi
• IBM
• Insiders Technologies GmbH
• HighRadius
• Celonis
• Glantus