18th Annual CCW Conference & Expo | International Quality & Productivity Center | 26 June 2017 | Las Vegas, Nevada

The magic of CCW is the combination of Conference Expo. The robust conference inspires your next steps and the expo moves you from inspiration to actualization. Be part of the community that comes together each year for a week full of learning, networking, and some fun!

Ryan Barth
Vice President
USAA

Alisa Mann
Chief Customer Officer - Director, Customer Care and Field Services
Las Vegas Valley Water District

Dan Rood
Senior Director of Marketing
Genesys

Gordon Clinkscale
Vice President, Customer Care
Freedom Mortgage Corporation

Chris Crowley
Chief Sales & Marketing Officer
Alorica

Keith Brannan
Chief Marketing Officer
Kasasa

Doug Dopita
Regional VP, Enterprise Sales
Five 9

Darryl Flores
Vice President
Freedom Mortgage Corporation

Tanya Gantzer
SVP of Client, University & Marketing
Education at Work

Hal Granoff
Authentication Evangelist
Early Warning

Troy Shaffer
VP Contact Center Operations
SCAN Health Plan

Tiago Paiva
CEO & Co-Founder
Talkdesk

Kelli Barbasz
Vice President Customer Care
National Notary Association

Holly Simmons
Global Product Marketing, Customer Service Management
ServiceNow

Joe Macchiarella
VP of Technical Support
Stratix Corporation

Josh Sexton
Manager, Customer Relations,
Liberty Utilities - Central

JC Quintana
Professor, Strategy and Innovation
Rutgers University Center for Innovation Education

Paulette Sproul
Director Customer Care (California)
Liberty Utilities

Tom Lewis
CEO
SmartAction

Jim White
VP of Customer Experience
Symphony Post Acute Network

Wilfred Busby
Senior Vice President, Enterprise Contact Center
ALSAC/ St. Jude Children’s Research Hospital

Harry Rollason
Senior Marketing Manager
Conversocial

Callan Schebella
Chief Executive Officer
Inference Solutions

Stephen Knowles
Managing Director of Customer Service
Air Canada

John Martino
Director / Head of BCUS WFMi
Barclaycard U.S.

Monica Korber
Vice President
Conduent

Rex Swords
Vice President, Pharmacy and Retail Operations and Planning
Walgreens

Ludy Morales Dunning
Senior Manager, Marketing
Genesys

Heather Miksch
Vice President of Field and Product Operations
Carbon3D

Kim Dans
Vice President U.S. Operations & Member Experience
Weight Watchers International Inc.

Deborah Alvord
WW Director of Services - Customer Experience
Lenovo

Bob Azman
Vice President, Traveler Services, Americas and Global
Carlson Wagonlit Travel

Steve Copeland
Director, Shared Services and Customer Experience
Just Energy

Jaysa Boyer
National Director of Corporate Alliance and Career Services
Ultimate Medical Academy

Michele Dobnikar
EVP, Global Customer Care
PGI

Kristine Poznanski
Head of U.S. Customer Solutions Center
MetLife

Paul Rydeen
ESC Program Manager
NASA Shared Services Center

Kerri Schewe
Vice President of People & Culture
MTM, Inc.

Hilary Hahn
Vice President, Employee Experience, Creative Strategies, & ClientCARE
Frontier Communications

Suzanne Henricksen
Senior Director Of Brand Insights and Digital Insights and Consumer Affairs
The Clorox Company

Noel Holmes
Vice President Customer Experience
Travelport

Lynn Salmon
Chief Marketing Officer
Inference Solutions

Ted Hunting
Vice President, Marketing
Genesys

Abhijit Mitra
General Manager, Customer Service Management
ServiceNow

Edmundo Hidalgo
Vice President, Outreach & Partnerships
Arizona State University

Steve Prodger
Senior Vice President of Sales
SmartAction

Kimberly Warrick
Director of Client Services
New Jersey Shares

Jim Rembach
Host
Fast Leader Show Podcast

Gadi Shamia
Chief Operating Officer
TalkDesk

Chris Bauserman
VP Product Marketing
inContact

Ian Ashby
Senior Vice President
Epicor

Jose Aguilera
Sr. Operations Manager
Mobile Mini

Joe Herdt
EVP of Global Customer Support
DUFL

Keith Pearce
VP Product & Solution Marketing
Salesforce

Shon Wedde
Director of Product Management
Oracle

Cathy Bourgeois
Senior Director, Contact Center Technology
RBC

Beverly Jackson
VP, Social Portfolio Strategy
MGM Resorts International

Premium Sponsor:
Genesys Telecommunications Labs, Inc.
Talkdesk
Salesforce.com, Inc.
Five9
Twilio
ServiceNow
Nexmo, the Vonage API Platform

Sponsors:
GLOBO
TransPerfect
Inference Solutions
inContact
8x8, Inc.
Snowfly
Sentient Solutions
TalentKeepers
Etech Global Services
Zendesk
DATAMARK
CallMiner
ADDASOUND
Interactions
Calabrio
American Customer Care
Allied Global
Telintel
Quality Voice Data
Language Services Associates
3CLogic
Platform28
iQventures
Contact Center Compliance
Five Star Call Centers
Teleopti
Sestek
Kelly Services Inc.
Pipkins
ITYX Solutions
Bright Pattern
Lionbridge
Open Plan Systems
VoiceBase
Ubiquity Global Services
Certified Languages International
BenchmarkPortal
Loxysoft
EducationFolder
COPC Inc.
NobelBiz
Fonolo
Knoah Solutions
SPi CRM Inc.
Sennheiser
Ansafone Contact Center
Nuxiba Technologies
injixo and The Call Center School
PTP
Jacada
IntelePeer
USA Digital
Convoso
Interior Concepts
World Connection
Mitel
SmartAction
TELUS International
Alorica
Conversocial
CDW
Convergent Outsourcing, Inc.
Digital DataVoice
Comm100
Education at Work
Virtual Hold Technology
RingCentral
OpenText WFO Software
Sitel
BalanceCXI
Telnyx
Acquire BPO
Early Warning
Evolve IP
USA800
Pegasystems
Oracle
Checkr
Webtext
TouchPoint One
TASKE Technology
Broadsoft
Lessonly
West
RDI
Sundown AI
Confirmit
Kore.ai
Next Caller
thinQ
Envision
KCenter USU AG
Verascape
Connect First
Aria
Pindrop
Avtex
TechSee
Clear Harbor
StellaService
Freshdesk
Clarabridge
VOX Network Solutions
Quiq
Microsoft
Content Guru
John Keells BPO
Invest Northern Ireland
Intradiem
HappyFox
Varidesk
Language I/O
Noble Systems
West Monroe
CaféX
eLoyalty, a Teletech Company
Cambridge Sound Management
Verint
Rulai
Avaya
KW International
LanguageLine Solutions
Servion Global Solutions
Gatestone & Co.
ZOOM International
Jamaica Promotions Corporation
Vocalcom
Amazon Web Services
Edgil Associates (Payway)