18th Annual Complaints Management Forum 2019 | 26 February 2019 | St. James' Court, 54 Buckingham Gate, Westminster, London SW1E 6AF, UK
Venue
St. James' Court
St. James' Court, 54 Buckingham Gate, Westminster, London SW1E 6AF, UK
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| Event Date |
Tue Feb 26 GMT (almost 6 years ago)
In your timezone (EST): Tue Feb 26 3:00am - Tue Feb 26 12:00pm |
| Location |
St. James' Court
54 Buckingham Gate, Westminster, London SW1E 6AF, UK |
| Region | EMEA |
Details
Concise One-Day Forum Covering Complaints Handling Policy
Hear from a range of industry experts regarding the latest developments in complaints handling policy, including a stock-take analysis from the industry on key changes from 18/19, and relevant requirements under PSD2.
Explore The Future of Complaint Handling
Delve into the possibilities of technology, hear insights to help shape your learning and development processes, and hear from the Financial Ombudsman on current and future priorities in the space.
Assess Key Aspects of the Complaints Process
Hear from the industry on key aspects of the complaints handling process including measuring levels of compensation, empowering front-line staff and establishing vulnerable customers.
Speakers
2019 Speakers
Caroline Mitchell
Lead Ombudsman, Financial Ombudsman Service
Nigel Cates
Head of Service Recovery, HSBC
Paul Moore
Head of Training & Customer Excellence, LV
Janis Hambling
Head of Customer Solutions, Yorkshire Building Society
Jonathan Hyde
Director, DWF
Lucy Hill
Customer Relations Manager, Metro Bank
Lisa Turner
Vulnerable Customer Support Team,
Yorkshire Building Society
Michael Gregor
Complaint Policy Implementation Manager, Royal Bank of Scotland
Sponsors & Partners
2019 Sponsors and Partners
SILVER SPONSOR:
• Aptean
BRONZE SPONSOR:
• UsefulFeedback!