18th Annual European Shared Services & Outsourcing week 2018 | International Quality & Productivity Center | 14 May 2018 | The Estoril Congress Center, Avenida Amaral. 2765-192 Estoril, Portugal

Redefining Business Services for the Smart and Automated Business Environment

With sleek end-to-end processes, digital transformation and business critical insight defining today's business strategies, many shared services leaders find themselves rapidly moving into uncharted territory.

Although challenging, the smart and automated business environment provides immense opportunities for shared services that have a plan and know how to manage that transformation.

SS&O Week Europe 2017 is where you will discover new ideas, trends and technologies that will transform your shared services centre while keeping an eye on the fundamentals that have built Shared Services into the multi billion-dollar industry it is today!

2018 Speakers:

Nigel Coffey
Vice President - Head of EU GBS, Shire Pharmaceuticals

Jim MacDougall
Director, Global HR Services, Amazon

Orla Weare
Senior Manager, Operational Excellence, HR Services, Amazon

AJ Wijesinghe
Chief Global Business Services Officer, JLL | Business Services

David Lawrence
Head of Cash Operations, Standard Bank

Cathy Ferguson
Logistics Team Lead, Tarmac

Christophe Mac Garry
Directeur de la transformation Finance, Faurecia

Muhammad A. Samad
Director Strategy and Digitalisation, Volvo Car Group

Przemyslaw Roth
Director of Operations, IAG

Carlos Norte
Accounting Manager at R2R Department, EDP Valor

Neeti Mehta
Co-founder and Vice President of Brand and Automation Anywhere

Nimesh Akhauri
Executive Vice President - Head of Europe, WNS

Guy Kirkwood
Chief Evangelist, UiPath

Albert Peynsaert
Vice President Global Business Development, APEX Analytix

Shak Akhtar
Global SVP Robotic Solutions, Redwood

Kapil Jain
Senior Vice President; Board Member, Infosys

Josh May
Senior Solution Consultant, Blackline

Iain Wadie
VP Sales EMEA, Workfusion

James Dening
Vice President, Europe, Automation Anywhere

Rakesh Sangani
CEO, Proservartner

Shail Khiyara
Chief Marketing & Experience Officer, Blue Prism

Samir Slimani
Customer Experience Services Lead, Conduent

Thomas Kohlenbach
Principal Consultant, Promapp

Simon Robinson
Managing Director, ERPaaS

Vineet Khanna
Business Transformation Expert, PA Consulting Group

Jake Howard
Director of Sales and Business Development EMEA, Softomotive

Luke Macfarlane
EMEA Corporate Sales Director, Tungsten Network

Peter Remnant
Regional Sales Manager, Trintech

Robert Green
Director of Sales, Tax & Accounting – Europe

Craig Sumner
Solutions Consultant, Workfusion

Jonathan Heeley
SSC Automation Programme Manager, 2 Sisters Food Group

Barry Spenceley
Head of Shared Services, 2 Sisters Food Group

Caroline Basyn
Global Business Services Officer, Mondelez Business Services

James Bruce
EVP Unilver Global Business Services, Unilever

Morten Lillelund
Vice President of Business Services Operations (Shared Services), LEGO Group

Cindy Gallagher
Senior Vice President Controller, Global Business Services, Discovery Communications

Bobby Abraham
Managing Director and Chief of Transformation, Barclays

Fred Stierlin
Vice President Shared Services, Burberry

Geeta Malhotra
Vice President, Head of Global Business Services, Avon

Nicolas Louit
Director of IT and Services, Europe. Global Leader for Business Process & Information Optimization, P&G

Stephen Caulfield
VP Dell Global Services, Dell EMC

Guy Mercier
Head of Worldwide Services Strategy & Delivery Operations, Solvay

Kathryn Heywood
Senior HR Director Global Business Services, Smith and Nephew

Bjorn Bergabo
General Manager - GE Global Operations, General Electric

Phil Gillingham
Director, Global Human Resource Operations, Microsoft

Rob Bradford
Senior Vice President Global Business Services, AkzoNobel

Andrea Schaffell
Vice President EMEA Shared Service Centres, Ricoh

Holger Sigloch
Transition Leader Bose Global Business Services, Bose

Ekkehart von Roda
Senior Director Finance Transformation, Shared Services, DHL Supply Chain

Gary Critchley
Head of UK Shared Services, National Grid

Alex Fraser
Global Business Services Lead, McDonalds

Alex von Thielmann
Senior Vice President Shared Service Centre, Siemens

Sam Horton
Global Services Finance Strategy and Operations Director, Johnson & Johnson

Sandy Khanna
Managing Director, Group Business Services, BT

Anna Falbogowska
Director, End User Systems and Services, GSK

Kamila Grembowicz
Senior Vice President Global Business Services, Adidas

Rositia Vasilkeviciute
Senior Vice President, Group Operations, Danske Bank

Stephen Sutcliffe
Director of Finance and Accounting, NHS

Maria Salvatore
SSC Programme Director, Formerly NBC Universal

Ina Schreckenberger
Programme Stream Lead for Organisation and People, Swarovski

Isabel Duarte
Head of Global Financial Services, Lisbon, Grünenthal Group

Andreas Mayer
Vice President Global HR Shared Services, Teva

Andrzej Kinastowski
Operations Delivery Strategist, Lufthansa

Alf Franzoni
Shared Services Centre Director, Siemens

Angus Kidd
Head of Business Delivery Centers, Credit Suisse

Balint Bacso
Director of Enterprise Human Resources Operations EMEA, Johnson Controls

Chris Gunning
Head of Shared Services, Veon

Chris Wright
Global Business Services Director, SSP Group

Alastair Collier
Head of Strategy, Solutions and Sustainability, National Grid

Dave Hughes
Shared Services Director, Engie

Devi Kencki
Global Project and Programme Management Lead – Vice President, Swiss Re

George Garbero
HR Solutions Director, Levi Strauss & Co

James Bull
Director of Accounting Shared Services, Escada

Jennifer Sturch
Shared Service Centre Director, McDonalds

Jens Knoblauch
Head of BPO and LGS Controlling, Linde Group

José Pedro Anacoreta
Global Personnel Administration & Payroll, Sonae

Kim Leandersson
Shared Service Centre General Manager, Tele 2

Lars J Christophers
GBS Head of Operations, ABB

Mark Linden
Global Head of Talent Acquisition, Mondelez Business Services

Carlos Guimaraes
Senior Director FSS, Adidas

Michael Van der Steen
Director Global Process Order to Cash, Bose

Mike Stop
Global Director Service Centers, NSG

Patricia Stone
Head of Customer Experience and Swiss Re

Phil Woodburn
VP Finance Global Shared Services and Operations, Schneider Electric

Piotr Andryszak
Director HR Services Europe, Philips Lighting

Rajesh Sanon
Director - Global HR Service Delivery and Vendor Partnership Management, Amex

Rene Jensen
Head of Process Excellence, Maersk

Robert Soja
Senior Vice President Global Financial Services, Grünenthal Group

Sarunas Suipis
VP Operations and Managing Director, Western Union

Stig Rutving
Vice President – Group Business Services, Lundbeck

Susana Hilario Alves
Head of Process Excellence HR Global Operations, Ericsson

Suzanne Barrie
Strategy and Transition Programme Manager, Shell Business Services

T.J. Wolfe
Vice President Finance Shared Services and Transformation, Coca Cola

Barbara Kleehaupt- Roither
Head of Shared Services Platform, Siemens

Tomasz Bortlisz
Director HR Solutions, Arrow

George Connell
Vice President Strategy - Finance Operations, Shell Business Services

Marcin Nowakowski
Programme Director, BNP Paribas Securities Services

Loretta Franks
Global Process Owner Finance, Kellogg Company

Nuno Oliveira
Head Of GBS Business Service, Center Bose Corporation

Paulina Wydra
Change Leader, UBS

Jamel Ziani
SVP Integrated Business Operations, Bayer

Craig Foster
Global HR Operations Manager, Microsoft

Christina Zhang
General Manager, McDonald’s APMEA, McDonalds

Irina Chernousenko
Former Director of Shared Services Transformation, Coca-Cola Company

Milosz Aleksander
Vice President, Global Head of Global Business Services, Tate & Lyle

Andrew Parris
Director of Shared Services, Tarmac

Markus Maicher
Transition Programme Manager, Linde Group

Deborah Kops
Industry Influencer and Shared Services Expert, Antuit

2018 Sponsors and Partners:

• Jiangsu Province
• Tungsten
• AICEP Portugal Global
• APEX analytix
• Atradius
• Automation Anywhere
• BlackLine
• Chrome River
• Conduent
• ERPaaS
• Hanse Orga Group
• I.R.I.S
• Infosys BPM
• Invest Canary Islands
• Invest Kujawsko-Pomorskie
• Invest Lithuania
• Invest Northern Ireland
• JPD Financial
• More4Apps
• PA Consulting
• Proexca
• Promapp
• Proservartner
• PT Empresas
• Redwood
• SEEBA
• Sitel
• Softomotive
• Thomson Reuters
• Tradeshift
• TrinTech
• UiPath
• WNS Global Services
• WorkFusion

ESTORIL EVENING RECEPTION HOST:
• BluePrism

OFFICIAL MEDIA:
• AboutMatch
• Global Shared Services Linked In Group
• Management in a Digital World Linked In Group
• Outsourcing&More
• Outsourcing Portal
• Professional Outsourcing Magazine
• Pro Progressio Group
• Public Sector Executive
• Shared Services & Outsourcing Portugal Linked In Group
• CIMA - Certified GBS Professionals
• Shared Services Architects
• ACCA
• Bulgarian Outsourcing Association
• IAFEI
• Emerging Europe

MEDIA:
• Lean Six Sigma