18th Annual O2C: Cash, Digitalisation, RPA & AI 2021 | Marcus Evans | 27 May 2021 | TBA, Amsterdam, Netherlands

This unique marcus evans event will discuss Customer Experience and Robotics for Customer Facing Supply Chain Management and Order to Cash: we will continue the process and organisational maturity journey of improving, innovating and digitalizing this core business artery responsible for Customer Experience & O2C.

The future is here already as more and more companies are introducing Robots into back office processes to serve repetitive tasks. Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence transform company operations to be faster, more accurate and cost-efficient. Chatbots, cognitive computing and Artificial Intelligence for automated emails are here to serve and save time even for the front office operations.

This marcus evans event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as great Customer Experience and the journey towards the true E2E O2C from planning to fulfilment and order management best practices. Other important areas covered will include Process Mining, Measuring Customer Experience, Opportunities with more Digital Workforce, more Automation and Digitalisation for order management, improving customer master data for better analytics, better integration with customers systems and more!

Key Topics:
• Unilever discussing supply chain visibility
• Honeywell improving performance with better customer experience and data analytics
• Telenor outlining methods within process development and automation strategies that really work
• Novartis establishing a Customer to Cash E2E process, including the customer engagement and digital strategy model

2021 Speakers

Joe Craughan
Head Global Process & Service Owner O2C, Novartis

Razvan Bratu
Vice President, Global Customer Experience and Hubs Leader, Honeywell Safety & Productivity Solution

Daniel Ormerod
Global Customer Service Supply Chain, Unilever

Evelyn Köpke
Project Manager for PEGA CCMT (Cash Collection Management Tool), Siemens

Majid Ali
Head of Business IT, Posti Group Oyj

Tina Lilje
Global Program Leader Philips Customer Experience and M&A Leader Integrated Supply Chain, Philips

Bjoern Neal Kirchner
Corporate Vice President, Supply Chain Management, Henkel

Rahul Malhotra
Director of Service Delivery, Avis Budget Group

2021 Partner

• HighRadius