19th Annual Global Business Services Conference 2023 | The Conference Board (TCB) | 16 November 2023 | PricewaterhouseCoopers LLP, 300 Madison Ave, New York, NY 10017, USA

It will provide service delivery leaders with perspectives, practical examples, and real-life stories from leaders of the most successful service delivery organizations on how they are delivering true business value.

Topics that will be covered include:

• Finance and GBS
• Two in a box: navigating swim lanes for enterprise GBS and transformation roles
• Dividing up the baby: GBS’s role in mergers, acquisitions, and spins
• Change Management: The Secret Sauce of GBS Success
• Moving the dial on BPO relationships

Who Should Attend:

• VPs, SVPs, Directors, and Managers of: Shared Services; Global Business Services; Business Services; Corporate Strategy; HR, Benefits, Administration & Payroll; Finance & Accounting, • Transformation, Service Operations, Information Technology, Procurement, Change Management
• Chief Human Resource Officers
• Chief Administration Officers
• Chief Financial Officers
• Chief Operating Officers
• Chief Transformation Officers

2023 Speakers

Andrew Stanley
CISO, Mars Incorporated

Rob Bradford
VP of Global Business Services (GBS), Zimmer Biomet

Kirsten Loegering
VP Product Management – ERP Solutions, ServiceNow

Jacqueline Maestri
Vice President, Global Services and Enterprise Transformation, Johnson & Johnson

Rich Dobbs
Vice President, Global Business Services, Kimberly-Clark Corporation

Sue Brauer
Senior Director, Operations & Enablement, Enterprise, Kenvue

Erin Vincent
Vice President - Global Business Service, Sonoco Products Co.

William Gilet
Partner, Global GBS Advisory Leader, PwC

Liz Evans
Principal, PricewaterhouseCoopers LLP

Deanna Adler
Vice President, Global Business Services, Kellogg Co.

Arindam Mukhopadhyay
Managing Director & Global Head of Finance & Risk, Citi

Serge De Vos
Global Head of Business Services, The Kraft Heinz Company

Alex Chen
Managing Director - Acceleration Centers, PwC

Cindy Gallagher
Controller and Chief Accounting Officer, Gannett

Carrie Nichol
VP, Controller, Cargill

David Palmieri
Managing Director, Head of GBS & Product Engineering, Experian PLC

Barbara Huss-Kaniewska
SVP Business Services Organization, CBRE

Janet Ramey
Senior Fellow, The Conference Board

Deborah Kops
Senior Fellow, The Conference Board

Traci Memmott
Global Process Owner, The Coca-Cola Company

2023 Sponsor

LEAD SPONSOR:
• Service Now