20th Annual European Shared Services and Outsourcing Week 2020 | International Quality and Productivity Center | 7 September 2020 | Virtual Event

Digitally empowered service is driving the fourth wave of business service optimisation. Long gone are the days of “labour arbitrage” and “back office cost savings” providing the basis of the industry.

The next generation of business services will be truly strategically valued and recognised parts of the business, a far cry from being relegated to “transactional, back-office” functions in far-flung locations, but a critical part of business-wide decision-making that impacts both the top and the bottom line.

Two strands will be at the heart of the Business Services Organisation of the future. Discover how SSOW 2019 is at the heart of this development.

2020 Speakers

Matthew Syed
Best Selling Author, Thought Leader

Marcel Angst
Executive Vice President Global Business Services, Swarovski

Jay Desai
Vice President, Global Business Services, JTI

Krystian Bestry
Chief Executive Officer, Adaptive Group

Armand Angeli
President DFCG International; Chairman SSC, RPA & Intelligent Automation Committee, DFCG

Fausto Brembilla
Senior Vice President, Global Head HR Service Delivery, SAP

Gediminas Buivydas
Head of Digitization and RPA, Ignitis Group

Nigel Coffey
Former VP Global Business Services, Takeda

Lorant Csoke
Director, Automation COE, Global Business Services, Thermo Fischer Scientific

Peter Evans
Director, Continuous Improvement, LEGO

Petter Frisell
Business Services Director, PPG Industries

Natarajan Gopalan
Global Head of Integrated Business Services, Philip Morris International

Joanna Grzegorzewska
Talent Acquisition Manager, Arla Foods

Anna Gugala
Head of HR Operations, Arla Foods

Sumit Mitra
Chief Executive Officer, TESCO Global Business Services

Mark Harrison
CEO, Association of Credit for Central and Eastern Europe ACCEE

Jo Hart
Senior Executive Advisor, Serviceware

Astrid Hartmann
Director of Group Business Services, Rolls-Royce plc

Rob Harvey
Global Head of Solution Consulting, Sidetrade

Thomas Haseneder
Director Finance Operations, Cargotec Business Services

Martin Huba
Head of Global Shared Services Development, KONE

Nadia Hutchinson
Global Human Resources Operations Director, Kantar

Dan Hutchinson
Vice President, HR Services Europe, Schneider Electric

Marius Ivanauskas
Head of Global Services & Operations, Telia Company

Wojciech Iwanczak
Director of Global Digital Services & Innovation, Schneider Electric

Alexander Jochinger
Head of Sanofi Business Services – Region Europe, Sanofi

Pawel Kalinowski
Delivery Excellence & Reporting Director, Adidas

Chad Keenen
Director of Shared Services, Corning Incorporated

Jens Knoblauch
Executive Director Digital & Business Services, Linde Group

Deborah Kops
Industry Influencer and Shared Services Expert, Sourcing Change

Tamas Kovacs
Managing Director, BSC, Flowserve Corporation

Syazana Lim
Lead Research Analyst, SSON Analytics

Geeta Malhotra
Vice President, Head of Global Business Services, Avon

Rahul Malhotra
Director of Service Delivery, Avis Budget Group BSC (Hungary)

Angela Mangiapane
President, Mars Global Services, Mars Inc

Andreas Mayer
COO Global Human Resources / Head of Global People Services, ING

Sanjay Patel
SVP and Global Head of Takeda Business Solutions, Takeda

Sagarika Mohapatra
Director - CDS Operations, Hungary & GBS Site Lead, BT Group

Florence Mui
Senior Vice President, Head of Global Business Services, Philips

Jan Nikus
Head of Global Shared Services, KONE

Ondrey Novotny
LCI Business Partner, Business Service Operations, LEGO

Erhan Ok
Head of Digital Capability, Global Business Services, ABB

Niklas Oldiges
GBS Solutions Lead Partner, Consulting Services, EY

Roland Pac
Director, Coty Shared Service, COTY

Claus Peter Schründer
Senior Vice President, HR Special Services, Deutsche Telekom AG Services Europe

Michael van der Ploeg
Vice President Global Business Services, Amway

Phil Priest
Senior Vice President Global Business Services, Smith & Nephew

Julio Ramirez
Director, Global Business Services (GBS) Poznan & EU IT Director, O-I Global Business Services

Emmanuel Ranchin
Head of Finance Transformation, Secure Trust Bank

Steve Rudderham
Head of Global Business Services, AkzoNobel

Dr. Frank Schüler
Managing Director Global Service Center, DHL Global Forwarding

Javier Sánchez
Head of Global Shared Services, Thyssenkrupp Business Services

Salvatore Russo
GBS Strategy Director, AstraZeneca

Maria Salvatore
Director of Finance Operations, BMI Group

Rakesh Sangani
Managing Partner, Finance Transformation, Shared Services and Outsourcing, Proservartner

Dr Joseph Soalheira
Phd on "Shared Services and the Competitive Advantage of the Firm", Queensland University of Technology

Jennifer Sturch
Head of Global Business Services Finance UKI, McDonalds

Martin Tomczak
Head of Strategy, Process Excellence & Digital, Global Business Services, ABB

Mayte Valverde Elices
Director Data Quality Global Centre, Santander

Michael van der Steen
Vice President, Order to Cash, adidas

Jeroen van Genuchten
Global Lead Robotics, ING

Mieke Van Gheluwe
Vice President, Finance (Global Accounting Shared Services), Dell Technologies

Ekkehart von Roda
Global Finance Digitalisation Lead, DHL Supply Chain

Jakub Wojdat
Director Finance, Global Program Manager Finance Shared Services, TE Connectivity

Katarzyna Zalewska
Head of GBS, Avon

Jamel Ziani
Global Vice President, Global Financial Services, The Estée Lauder Companies Inc.

Naomi Secor
Global Managing Director, Shared Services & Outsourcing Network (SSON)

Johann Diaz
Director, Strategic Business Value Consulting, Serviceware

Srinivasan Ram
Vice President, Global Business Services, ABB

Khurram Shahzad
Global Head of GBS Transformation and Business Relationship Management British American Tobacco

Lion Paauwe
Head of Finance Services Center / Global Head of Purchase to Pay, Signify

Jérôme Dano
Head of Global HR Services, Nestlé

Mark Boakes
Client Advisory and Strategy, Thomsom Reuters

Rita Piçarra
Chief Financial Officer, Microsoft

Adrian Talbot
Global Chief Financial Officer, Hotwire

José Pedro Freitas
Chief Financial Officer, Mota-Engil Group

Helmut Rattenberger
Partner, Consulting Services, EY

Edoardo Peniche
Vice President and Managing Director, Avis Budget Group, Global Shared Services

Andrew Pery
Digital Intelligence Consultant, ABBYY

Susanne Richter-Wills
Head of Enterprise Sales DACH, ABBYY

Stefan Wenzel
VP Center of Digitization, Deutsche Post DHL

Arjun Narayan
Co-founder, Soroco

Beth Lawton
Enterprise Accounts Director, Tradeshift

Tom Davies
Enterprise Accounts Director, Tradeshift

Maria Teofanidu
Head of RPA, Coca-Cola Hellenic Bottling Company

Sajesh Gopinath
General Manager, UST SmartOps™, UST Global

Howard Cosby
Managing Partner, Aveiroe Europe

Eva Makedonska
HR Director, Ingram Micro

Ruchir Verma
Head of Global Services, Investment Management, and Best Selling Author, Zurich

Josefien Glaudemans
Partner, Buck Consultants International

Julia Lewis
Director, Consulting, UKI, EY

Matt Nowell
EMEA Modern Employer Leader, EY

Saujanya GN
EMEA Digital HR Solution Architect, EY

Marek Grodzinski
Partner, Regional GBS & Poland Intelligent Automation Practice Leader, EY

Reka Komaromi
Associate Partner, EY

Guillaume Macczak
Associate Partner, CFO & GBS Advisory Services Lead, EY

Erik Lindholm
Director, Finance Consulting, EY

Niko Maranko
Partner, EY

Hendrik Schmahl
Partner, EY

Gavin Maxwell
Partner, Advisory Services, EY

Neil MacLean
Partner, EY

Nicolaas Waaning
Global Head of Corporate Real Estate Strategy and Portfolio Management, ING

Aneta van den Kieboom
Finance Director, Global Process Owner Order to Cash, Coty

Martin Torres
Finance Business Transformation Manager, Orange

Robert Green
Senior Director – Software Sales, Corporates Europe, Thomson Reuters

Start-Up & Innovation Zone Speakers:

Mahesh Vinayagam
CEO & Founder, qBotica

Edmund Zagorin
Founder, Bid Ops

Przemek Berendt
CEO, Founder, Talent Alpha

Cem Dilmegani
Chief Commercial Officer, Hypatos

Oliver Oram
CEO, Chainvine

Miikka Savolainen
Chief Commercial Officer, Snowfox.AI

Philipp Bartkowski
Senior Manager, EY

Cédric Nève
CEO, Digiteal

European SSON Advisory Panel:

Christian Mertin
EY Global GBS Solution Lead Partner, EY

Bobby Abraham
Vice President Finance Transformation, AstraZeneca

Caroline Basyn
Global Chief Information Officer and Global Business Services Officer, Mondelez Business Services

Jean Claude de Vera
President, AgileGBS, and Former Vice President of Global Business Services LafargeHolcim

Kamila Grembowicz
Former Senior Vice President Global Business Services, Adidas

Chris Gunning
Manager Transformation Services, Global Finance Process & Services, The HEINEKEN Company

Sandy Khanna
Former Managing Director, Group Business Services, BT

Maciej Piwowarczyk
Vice President, Global Business Services, Discovery

Mike Stops
Group Director Service Centres, NSG

Alexander von Thielmann
Senior Vice President Shared Services, Siemens

Florence Mui
Senior Vice President, Head of Global Business Services, Philips

Sumit Mitra
Chief Executive Officer, TESCO Global Business Services

SSOW Impact Awards Judges:

Chris Gunning
Manager Transformation Services, Global Finance Process & Services, The HEINEKEN Company

Bobby Abraham
Vice President Finance Transformation, AstraZeneca

Lafras Moolman
Performance Improvement, CRH

Irina Chernousenko
Director, Finance Operations, Zalando

Phil Priest
Senior Vice President Global Business Services, Smith & Nephew

Joanne Griffin
EMEA Accounting Operations Director, Former LinkedIn

Fraser Kirk
VP HR Transformation & Systems, GKN Automotive

Kamila Grembowicz
Head GBS Delivery Excellence and Transitions, JTI

Mike Stops
Group Director Service Centres, NSG

Sarunas Suipis
Vice President Operations and Managing Director, Western Union Processing Lithuania

Ramkumar Ramaswamy
General Manager, Strategy Finance Operations, Shell

Global SSOW Startup Zone Advisory Board:

Christian Mertin
Global Solutions Lead Partner, EY

Tony Saldanha
President, Transformant

Sarunas Suipis
Vice President Operations and Managing Director, Western Union

Shakti Jauhar
Digital Transformation Leader, Global Functional Executive, Board Member

Deborah Kops
Industry Influencer and Shared Services Expert, Sourcing Change

Suzanne Leopoldi-Nichols
President of Global Business Services, UPS

Dan Rose
Head of Strategy & Operations, Novartis Business Services

Vasanthi Chalasani
Director, Next Generation Shared Services, Procter & Gamble

Lee Coulter
Chair, IEEE Working Group Group on Standards in IPA

2020 Sponsors

MEDIA PARTNER:
• ABPMP
• AIBEST
• Business Services Magazine
• DFCG
• findcourses.co.uk
• HR Monk
• International HR Advisor
• Outsourcing Portal
• Outsourcing&More
• Pro Progressio Group

LEAD PARTNER:
• Ernst & Young

START-UP & INNOVATION ZONE PARTNER:
• Bid Ops
• Chainvine
• Digital
• Documation Software Ltd
• Ebury
• Enate
• Hypatos
• LeaseAccelerator
• qBotica
• Snowfox
• Talent Alpha
• Tricentis
• Tricentis

SPONSORS:
• ABBY
• Adaptive Group LTD
• APEX Analytix
• Atradius
• Aveiroe
• Celonis
• Cevinio
• Chrome River
• Enate
• Esker
• Genpact
• High Radius
• Invest in Georgia
• Invest Lithuania
• Invest Northern Ireland
• JPD Financial a Glantus Company
• Pagero
• Proservartner
• Ramco
• Rimilia
• Serviceware SE
• Sidetrade
• Software AG
• Soroco
• SSON Analytics
• Thomson Reuters
• Tradeshift
• Trintech
• Tungsten Network
• UST Global
• Xelix
• YayPay