21st Annual Global Business and Shared Services Conference 2017 | The Conference Board Inc | 12 October 2017 | New York, NY, New York Marriott East Side

How is Global Business Services (GBS) defined and understood within your organization? Do you feel that you struggle with the difference between perception and reality in regards to the results that you deliver to your organization?

In today’s complex world shared services and GBS continues to be one of the most proven ways to systemically lower costs, gain benefits of scale, increase productivity, drive efficiency and deliver continuous improvement but the structure, definitions and ways to capture value differ from one organization to the next. In an environment challenged by evolving skill sets, feverish pace of technology, and complexities of globalization leading organizations are asking themselves “what’s next?” and are struggling to further optimize and cultivate additional value from their platforms to determine the best path for their specific organization.

Entering its 21st year, the Global Business and Shared Services Conference provides a forum for you to learn from peer organizations at all stages of the shared services and Global Business Services maturity spectrum. Moving beyond simply defining GBS, you will hear real-life stories and practical examples from leading companies who have leveraged their platform to drive collaboration and internal alignment resulting in improved efficiency, effectiveness and capture every opportunity for incremental value and growth. Designed for maximize dialogue, this conference includes plenary and targeted working sessions to dive deep into the issues most impacting executives at any level of maturity.

• The Benefits to You
• Gain support from the entire organization with proven change management and engagement techniques that elicit new behaviors
• Drive new, enterprise-wide value through digital transformation
• Increase the position of your organization as a value/growth enabler and strategic partner, from due diligence to execution to integration
• Protect your talent with proven ways to source, develop and disperse talent.

2017 SPEAKERS

Samir Bagri
Director, Global Business Services
Delphi

Sam Barani
Head, Global Shared Services
Salesforce

Bob Carroll
Vice President, Partner & Foundational Services
Global Sales Operations, Hewlett Packard Enterprise

Lee Coulter
Chief Executive Officer
Ascension Ministry Service Center

Jay Desai
Senior Director, Outsourcing COE
AbbVie

Rebecca Durkee
Senior Director Strategy and Portfolio Management
Global Business Services & Enterprise Tech, Walmart

Phyllis Gallay
Site Director, North America Shared Service Center,
BD

Susan Halliday
Vice President, Shared Services
Walgreens

Ed Hansen
Partner, Morgan, Lewis & Bockius

Debra H. Hoge
Global Director, Real Estate & Support Operations
Global Business Services, General Motors Company

Mark Hutson
Director, Global Business Services Technology and Innovation
Discovery Communications

Steven Jo
Head of Procurement
Silicon Valley Bank

Bethmara Kessler
Senior Vice President, Integrated Global Services
Campbell Soup Company

Deborah Kops
Senior Advisor, The Conference Board
Principal, Sourcing Change

Hiren Kotak
Vice President, Senior Business Manager
RPA, Capital One

Erin O'Farrell Lambert
Global Head of Sourcing, Bloomberg Global Data
Bloomberg

Margaret Magner
Assistant Vice President, Change Management, HR Shared Services
MetLife

Gareth Morgan
Senior Vice President, Transformation, Enabling Functions
Pearson

Derek Rahman
Managing Director, Enterprise Transformation
Marsh & McLennan Companies

Janet Ramey
Senior Vice President, Employee Services
Cisco

Aprajita Rathore
Principal, Strategy & Operations, Deloitte Consulting

Edward Skowronski
Vice President, Global Services Strategy and Operations
Johnson & Johnson

Ben Stiller
Principal, Deloitte Consulting

Will Swanson
Vice President, HR Services, North America
Global Human Resources, Schneider Electric

Stephanie Thomas
Vice President, Global Financial Services
Bristol-Myers Squibb

Tammy Weinbaum
Executive Vice President, Global Business Services
American Express

Jean White, Principal
Deloitte Consulting

Christopher Wood
Vice President, Transformation Corporate Business Services
FedEx Services

2017 SPONSORS

• Lead Sponsor
Deloitte