22nd Annual Chartwell's EMACS Conference 2019 | Chartwell Inc. | 30 September 2019 | San Antonio Marriott Rivercenter, 101 Bowie St, San Antonio, TX 78205, USA

The 2019 EMACS Conference will provide a forum for utility professionals to network, exchange best practices and share new ideas with one another while also allowing them to learn about and connect with resource providers who can help them improve their operations.

This year’s presenters will represent a combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.

Speakers from utilities across the United States and Canada will present on a range of topics including, but not limited to:

• Digital Transformation
• Increasing eBill Adoption
• Mobile Payment Strategies
• Prepay Programs
• Exploring New Revenue Sources
• Expanding Social Media Customer Care

Who Should Attend?

Utility professionals responsible for all customer experience-related functions:

• Analytics
• Billing Options
• Contact Centers
• Customer Experience
• Customer Service
• Marketing
• Market Research
• Mobile
• Payment Options
• Social Media

2018 Past Speakers

Bea Bains
Manager Energy Products and Services, FortisBC

Nicole Bradshaw
Manager of Digital and Social Media, Entergy

Glen Brangers
Social Media Specialist, Georgia Power Company

Luke Buzard
Director, Pipeline Safety & Operations Support, TECO Peoples Gas System

Graciela Chadwick
Director, Chick-fil-A HELP – Initiatives and Insights, Chick-fil-A, Inc.

Karen Cheung
Senior Manager, Digital Labor and Work and Performance Management Team, Southern California Edison (SCE)

Chris Clark
Director of Fraud, Risk and Compliance, Neustar

Stephanie Crockett
Senior VP and Leader of Energy + Sustainability Specialty, Mower

Ward Eames
President and Founder, NTC

Marcie Forster
I&C Conservation Programs, Baltimore Gas & Electric(BG&E)

Geneviève Fournier
Senior Director – Customer Experience, Sales and Loyalty, Hydro-Québec Distribution

Yolanda France
Director, Customer Billing and Accounting, Salt River Project (SRP)

Tomaso Giannelli
Senior Manager, Southern California Edison (SCE)

Boyd Greene
Director of East Distribution Operations, Oncor

Elvana Hammoud
Customer Strategy Manager, DTE Energy

Ryan Harris
Manager of Customer Care, Hydro One Networks

Megan Hegger
Manager, Customer Engagement, Ameren Missouri

Russ Henderson
Research Manager, Chartwell

Tom Hernandez
Senior Vice President, Business Strategy and Renewables Tampa Electric

Barbara Higgins
Chief Customer Officer, Duke Energy

Heather Isaacson
Manager, Customer & Market Insights, Chick-fil-A, Inc.

Christopher Jackson
Manager of Billing Support Services, JEA

Elena Johnston
Product Manager, Kansas City Power & Light

Bill Joiner
Chief Strategy Officer, Message Broadcast

John Lincoln
Customer Experience Leader, Duke Energy

Tim Melton
Manager Customer Commitment, Louisville Gas & Electric and Kentucky Utilities (LG&E and KU)

Peat Miletic
President and CEO, FinMetrix, Inc.

Peter Narog
Manager, Customer Insights Xcel Energy

Raquel Phillips
Senior Marketing Program Specialist – Energy Efficiency, New Jersey Natural Gas (NJNG)

Sabrina Potirala
Senior Program Manager, ComEd

Brittany Rolley
Vectren Quality Assurance Supervisor, Vectren

Sarah Sharp
Manager of Marketing and Customer Engagement, Entergy

Swee Shetty
Senior eChannel Program Manager, PECO

Ruchi Solanki
Research Analyst, Chartwell

Noah Solomon
Senior Research Analyst, Chartwell

Matt Swain
Managing Director, Broadridge

Jeanne Thompson
Director of Service Excellence and Operations Support, Tampa Electric and Peoples Gas

Amanda Townsend
Director of Customer Service and Solutions, Oncor

Ryan Vaal
Vectren Lead Marketing Specialist, Vectren

Spencer Warren
Customer Experience Manager, Hydro Ottawa

Monica Whiting
Vice President of Customer Experience, Tampa Electric and Peoples Gas

Pete Wiezalis
Senior Manager, Business Development, Mower

Andrea Wills
Senior Program Manager, eChannels, ComEd

2019 Sponsors

UTILITY PARTNER:
• Teco

DIAMOND SPONSOR:
• Message Broadcast

PLATINUM SPONSOR:
• Broadridge Financial Solutions, Inc.

GOLD SPONSORS:
• Mower
• Neustar
• FinMetrix
• NTC

SILVER SPONSORS:
• Kubra
• Pitney Bowes
• FIS Global Solutions

BRONZE SPONSORS:
• CSG
• Fiserv
• Questline
• West Monroe
• Citybase
• Interactions
• Thunderhead