24th Annual Shared Services & Outsourcing Week Europe 2024 | IQPC | 13 May 2024 | Estoril Congress Center, Av. Amaral, 2765-192 Estoril, Portugal

Celebrating 24 years of innovation, #SSOW Europe stands tall as the premier event in the Business Services community. As the longest-running and most esteemed gathering, it hosts an array of expert practitioners who share insights to inspire transformation and elevate your Business Services capabilities. In the dynamic landscape of shared services, the past two decades have witnessed remarkable evolution—from outsourcing to GBS, embracing automation and digital transformation. The last three years, marked by unprecedented challenges, saw the industry not just adapt but thrive. Remote work, once inconceivable, became a reality without compromising productivity. This transformation catapulted shared services into a vital pillar of corporate strategy, accelerating the industry's digitalization journey. As we gaze into 2024, GBS organizations are ushering in a new era. It's about elevating the people strategy, infusing purpose and trust, navigating the realms of AI and Generative AI, and fortifying sustainability as a core value. Join us on this transformative journey, where innovation meets purpose, and where your GBS excellence truly takes flight.

2024 Speakers

INSPIRATIONAL KEYNOTE SPEAKER:

Mika Hakkinen
Two-times Formula One World Champion, F1 Legend

CO-CHAIRS:

Steve Rudderham
Head of Global Business Services, Carrier

Jackie Crockford
VP, Global Business Services, AstraZenca

Richard Williams
VP, Finance Strategic Initiatives, Mars Global Services

THE G6 BPO PANEL SPEAKERS:

Deborah Kops
Industry Influencer and Shared Services Expert, Sourcing Change

Satish Nair
Senior Vice President and Head of Client Partnership, Infosys BPM

Ashok Pai
Senior Vice President & Global Head Enterprise Cognitive Business Operations, TCS

Eloi Decottignies
Chief Executive Accenture Operation Europe, Accenture

Anjali Pendlebury-Green
Executive Vice President, Head of Europe (North Central), Capgemini's Business Services, Capgemini

Jasjit Kang
SVP & Business Head, Digital Operations & Platforms, Wipro

SPEAKERS:

Rod Lindsay
Vice President, Global Business Services, Nokia

Lizzy Bowling
Executive Director, Head of Strategy and Service Management Global Business Services, Astellas Pharma Europe

Sumit Mitra
Chief Executive Officer, Tesco Business Solutions

Lars J Christophers
Head of Transformation & Continuous Improvements, Alcon

Jan Babst
Group CIO and Global Business Services, OMV

Mieke Van Gheluwe
Vice President, Finance (Global Accounting Shared Services), Dell Technologies

Jay Desai
Vice President, Global Business Services, JTI

Jessica Shields
Vice President, International Business Operations, Dexcom

Cristina Duta
Director of Intelligent Automation, Global Business Services, AECOM

Christian Willenbruch
Finance Transformation Lead, EY

Majella Mungovan
VP Global Financial Operations, Meta

Susanne Dreyer
Vice President, Global Head of Shell Business Operations, Shell International

Richard de Moucheron
Global Business Services (GBS) Vice President, SLB

Maria Saggese
GBS Solution Lead Partner Global & EMEIA, EY

Niklas Oldiges
Finance & GBS Practice Lead Partner Europe West, EY

Gabriela Stanakova
GBS Global Source-To-Pay Senior Director, Kimberly-Clark

Serge De Vos
Head of Global Business Services, KraftHeinz

Florence Mui
EVP, Head of Merck Business Services, Merck KGaA

Anil Yadav
Senior Vice President & Head of Global Business Services, Philips

Anat Markus
Head of Global Business Services, AkzoNobel

Osman Mia
Vice President and Chief Operating Officer of Global Finance Services, AstraZeneca

Sam Horton
Global Services Finance Strategy & Design Director, Johnson and Johnson

Fausto Grelli
VP Enterprise Service Management GBS, PepsiCo

ADVISORY PANEL:

Kamila Grembowicz
Head GBS Delivery Excellence and Transition, JTI

Chris Gunning
Head of Service Enablement, Global Finance Operations, Nielsen IQ

Sumit Mitra
Chief Executive Officer, TESCO Global Business Services

Steve Rudderham
Head of Global Business Services, Carrier

Jay Desai
Vice President, Global Business Services, JTI

Niklas Oldiges
Finance & GBS Practice Lead Partner Europe West, EY

Maria Saggese
GBS Lead Partner Global & EMEIA, EY

Dr. Frank Schüler
Managing Director Global Service Center, DHL Global Forwarding

Michael van der Steen
Former VP Plan to Invoice and Strategy, adidas

2024 Sponsors

LEAD PARTNER:
• Ernst & Young

PLATINUM PARTNER:
• Capgemini

GOLD PARTNERS:
• Accenture
• ArcelorMittal
• Basware
• BlackLine
• Celonis
• HighRadius
• Infosys BPM
• Tata Consultancy Services

SILVER PAVILION PARTNERS:
• Datamatics
• yoummday

SILVER PARTNERS:
• Adaptive Group LTD
• AICO
• Alight
• apexanalytix
• FIS Global
• Hypatos
• Invest Lithuania
• Nintex
• PRGX
• Redwood
• Riga Investment & Tourism Agency
• Rossum
• Serrala
• SoftCo
• SpendLab
• Thomson Reuters

BRONZE PARTNERS:
• AppZen
• Atradius Collections
• Chazey Partners
• Consider Solutions
• FlexTecs
• Invest In Georgia
• Invest in Lodz
• Proservartner
• Xelix