25th Australasian Shared Services & Outsourcing Week 2022 | IQPC | 20 June 2022 | Pullman Melbourne Albert Park, 65 Queens Rd, Albert Park VIC 3004, Australia

Celebrating the business services industry. It’s time for Business Services to shine!
We are transforming shared services and back-office functions at a speed never seen before. Data is the new oil, virtual workforces are becoming the norm, strategies and technologies are being re-aligned, and customer and employee centricity are more important than ever.

Building a Shared Services & GBS strategy that delivers value, efficiency and results to the business has never been more critical.

With business demands shifting and re-aligning to respond to global events, Shared Services and the Back Office are at the forefront of transformation, delivery excellence, process innovation and people excellence.

What Is the Industry Talking About at Ssow 2022? This Is Just a Taste!
• Lead a Digital Transformation to Incorporate Robotics, Process Workflow and Optimization
• Become a Pioneer for Customer Excellence
• Creating World-class Cultures and People-first Strategies Within Organisations
• Re-imagining the Physical Shared Service Centre for a Hybrid, More Collaborative Workforce
• Deliver Business Wide Transformation Through Your Shared Service Centre
• The Possibilities (and Limitations) of Rapidly Changing Digital Solutions and Tools
• Your Talent Strategy and Career Path…for Gen Y, Z, and Beyond!
• Process Mining and Demonstrating Value Through Data

2022 Speakers

Dean Salter
Group Executive Global Business Services, Telstra

Emma Beard
Finance Transformation Director, Lion

Adam Campbell
Chief Financial Officer, Flight Centre Travel Group

Ben Cividin
Senior People Manager, Charter Hall

Eunice Gardner
Manager, Shared Services, Newcrest Mining

Geoff Gruebner
Global Product Development and Business Excellence Manager, Toll Group / Former Head of GBS ANZ, BP, Toll Group

Melissa Guy
Business Strategy & Transformation Executive, Woolworths Group

Melissa Hankinson
Deputy Director of Quality & Service Improvement, University of Canberra

Mike Hill
Head of Sourcing & Partnerships, MLC Life Insurance

Tim Johnson
Head of Automation, Suncorp Group

Kerri-Anne Loring
Executive General Manager, Business Services, Downer Group

Duncan Lucas
Executive Director, Transport Shared Service, Corporate Services, Transport for NSW

Dennis Lui
Chief Executive, VITAL Shared Services / Singapore

Bobby Mathew
General Manager, Treasury Business Services, Treasury Wine Estates

Luke McConnell
Head of Operations & Transformation, ANZ

Nic McCorley
Employee Experience, Digital Content and Brand Principal, Telstra

Neil Padley
Head of Finance Shared Services, Woolworths

Tim Bensley
Chief Financial Officer, Carpet Call

Rae Phillips
General Manager – HR Operations, The Salvation Army

Nishad Mehare
System and Automation Lead, AGL Energy

Dean Robinson
Group General Manager, Business Services, Asahi Beverages

Leasa Robinson
BPO Strategy and Operations Manager, nbn™ Australia

Lisa Seary
Enterprise Services Director, Lion

Anna-Marie Stella
Chief Operating Officer, The College of Law Australia

Lowana Stirk
Head of Finance Shared Services, Westpac Group

Josephine Thompson
Director HR Transformation, NAB

Sarah Tonks
Head of Culture and Performance, Fujifilm

Kellie Tomney
Executive, Career & Leadership Coach

Peter Tow
Executive Director, Strategic Projects and Improvements, Western Sydney University

Sarah Vandersee
General Manager, Queensland Shared Services

Raju Varanasi
CIO & Director Data Intelligence, Catholic Education Office, Diocese of Parramatta

Anita Velican
Head of HR Shared Services, Nutrien Ag

Vanessa Doake
Chief People Officer, Art Processors

James Welsh
Head of Projects and Change for Finance, National Australia Bank

Graham Christie
Author, Changing the Game

Jarrad Carroll
Product Owner of Employee Digital Self Service, Telstra

Srinidhi Rao
Leader, Financial Planning & Analysis & Doctoral Scholar - Outsourcing Strategy Model, Palo Alto Networks

Saleem Ahmed
F&A Transformation Leader - APAC, Infosys BPM

Andrew Chapman
Head of Solutions Consulting, SAP Concur

Simon Brocklehurst
Sales Manager - APAC, insightsoftware

Martin Du Plessis
Enterprise Account Executive, Automation Anywhere

Chris Ellis
Director, Pre-Sales, Nintex

Luke Kelly
Director Global Services, UiPath

Tom Miller
Associate Partner, Enterprise Strategy, IBM

Mod Prakash
Client Director - APAC, Infosys BPM

Peta Sugden
Executive Director, Office of the Coordinator-General Tasmania

2022 Sponsors and Partner

GOLD SPONSOR & EXCLUSIVE AWARDS NIGHT SPONSOR
Nintex

GOLD SPONSOR
IBM
SAP® Concur®
Automation Anywhere

DESTINATION PARTNER
Office of the Coordinator-General

SPONSORS
UiPath
Infosys BPM
Insightsoftware
BCS Technology International (BCS)