Caribe Royale Resort
Caribe Royale Resort, 8101 World Center Dr, Orlando, FL 32821, US

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Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Mon Mar 21 ADT - Thu Mar 24 ADT (in 4 months)
In your timezone (EST): Mon Mar 21 7:00am - Thu Mar 24 3:00pm
Location Caribe Royale Resort
8101 World Center Dr, Orlando, FL 32821, US
Region Americas

Join the world's largest and longest running shared services & outsourcing event!

Shared Services and Outsourcing Week (SSOW) is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to come together as a community. SSOW brings together well established shared services organizations, those in the midst of development, and those just starting out on their journey. As the shared services industry continues to evolve, through automation, digitization, the future of work, and a continued focus on process excellence, SSOW is needed now more than ever to guide business services executives through each of these essential areas of opportunity. And with this year’s theme: “Turning Information into Action,” we are committed to ensuring that all attendees walk away with actionable steps to define and achieve their goals.

This year’s agenda follows a journey through four key themes: scope expansion, continuous improvement, change management, and leveraging data analytics and advanced technology and tools to improve processes and drive enterprise-wide transformation. Our brand new content track: “templates, tools and recipes” is a can’t-miss collection of sessions with tangible takeaways – guides and templates you can put to use immediately.

For many, SSOW will be the first business trip in two years. Whether it’s the first or the 10th, this event will be the most essential to your training, development and networking needs.


2022 Speakers


Angela Mangiapane
President, Mars Global Services, Mars Inc

Debbie Ballard
Vice Presdient, GBS, McDonald’s

Michelle Baker-Crail
Vice President, Global Business Services, S&P Global

AJ Wijesinghe
Vice President, Shared Services, Univar Solutions

Cindy Gallagher
Senior Vice President, Shared Services, Gannett

Suzanne Leopoldi-Nichols
Chief, Global Business Services, WPP

Marc Thewes
Partner, Ernst & Young

Deborah Kops

Jacob Sapp
Executive Vice President & Chief Administrative Officer, ASRC Federal

Jana Vondran
Senior Vice President, Global Business Services, Ingram Micro

Vijay Rao
Global People Operations, Okta

Edward Hansen
Partner, Nelson, Mullins Riley & Scarborough

Lee Rubinoff
Senior Director, Global Business Service, Celestica

Jim Hankins
Executive Director, HR Shared Services, UC Davis

Kapil Jain
Senior Vice President, Global Head of Sales and Enterprise Capability, Infosys BPM

Jay Desai
Vice President, Global Business Services, JTI

Liz Evans
Principal, KPMG

David Evangelista
Senior Vice President & GM, North America Finance Shared Services, McKesson

Lee Coulter
Chair, IEEE Working Group on IA Standards

M.K. Aydin
VP, Enterprise Systems Finance, Newscorp

Scott Manning
Partner, ScottMadden

Bill Gilet
Partner, PwC


Heather Johll
Chief Operating Officer, Ascension Health

Aled Rees
President Senior Vice President GBS, Cabot Corp

Jazmin Alvardo
Vice President, Shared Services, Grupo Bimbo

Kamila Grembowicz
Head of GBS Delivery Excellence, JTI

Krish Gupta
Senior Vice President & Chief Financial Officer, CRH Canada

Juan Araya
Center of Excellence Leader, Uber

Kari Lamont
Director, Shared Services Central Capabilities, Kohler Co.

Jaco van der Merwe
Payroll Transformation Lead, Kantar

Mahen Jayarajan
Vice President Global Transformation, Mars

Michael Zill
Chief Information Officer, Arcadia Pharmaceuticals

Earl Barron
Vice President, Talent Services, Pure Storage

Katy Wolf
Vice President, Shared Services, Gannett

Fernanda Solorzano
Director Finance Shared Services & Corporate Accounting, Millicom

Omar Ruiz
Global Service Excellence Head & O2C Global Process Owner, CEMEX

Carlos Federico Alvarez
Director Transformation & OPEX, SC, Grupo Bimbo

Jason Bowen
Senior Director, Billing Operations, Gannett

Christof Fahr
Vice President and GM Business Services, Siemens

Diane Coleman (DC)
Senior Manager-Fin Ops Global Payment Solutions & Operations, Verizon

Deanna Adler
Vice Presdient, Global Business Services, Kellogg Company

Edwin Gordon
Global Director & GPO Order-to-Cash, UL

Patricia O’Shea
Senior Director, Technology Product Business Relationship Management, Kellogg Company

Phil Priest
Senior Vice President, GBS, Smith & Nephew

Joel McDermott
Global HR Director - IT, Kellogg Company

Emma Beaumont
GBS Change Management and Communications Lead, JTI

Maureen Pratt
Senior Director, Corporate Affairs, MARS

Deborah Kops
Principal, Sourcing Change

Christian Meier-Staude
Director, Global Transformation, JTI

Alex Chen
Global Service Delivery Models, PwC

Janet Ramey
Principle, Sourcing Change

Deborah Moehlich
Director, NA Shared Services, Evoqua

David Ricardo Orellana
Chief Information Officer, Solistica

Oyin Oke
Head Of Global Business Services, Huntsman Corporation

Laura Kennedy
Senior Director, GBS Enablement, Newell Brands

Sandeep Arora
Vice President - Head of GBS, Sysco

Christopher Wessels
Director, GBS Metrics, Analytics and Business Insights, Newell Brands

Peter York
Finance Sr. Director GBS, Juniper Networks

Angela M. Pearce
Vice President, HRS Global Strategy & Delivery, Koch

Chantel Houle
Director, Relationship Management, University of Saskatchewan

Sue Brauer
Global Process Owner, Procure to Pay, Walgreens Boots Alliance

Nooshin Vaughn
Vice President, Financial Planning Analysis, Huntsman Group

Craig Tackett
BPM Transformation & Deployment Lead, Roche Services & Solutions

David R. Garrigan
Senior Director Finance, Hearst Health

Tammy Lindorf
Director of Shared Services, Martin Marietta

Kym Burke
Senior Director, HR Shared Services, Cox Automotive

Michelle Baker-Crail
Vice President, Global Business Services, S&P Global

Jana Vondran
Senior Vice President, Global Business Services, Ingram Micro

MK Aydin
Vice President, Enterprise Systems Finance, Newscorp

Alan Avakian
Chief Technology Officer,Aerojet Rocketdyne

Sponsors & Partners

2022 Sponsors

• Accenture
• Automation Anywhere
• Concur
• Invest Uruguay
• Oversight Systems
• ScottMadden
• Thomson Reuters
• West Monroe Partners
• Wipro