26th Annual Shared Services and Outsourcing Week 2022 - Florida | IQPC | 21 March 2022 | Caribe Royale Resort, 8101 World Center Dr, Orlando, FL 32821, USA

Join the world's largest and longest running shared services & outsourcing event!

Shared Services and Outsourcing Week (SSOW) is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to come together as a community. SSOW brings together well established shared services organizations, those in the midst of development, and those just starting out on their journey. As the shared services industry continues to evolve, through automation, digitization, the future of work, and a continued focus on process excellence, SSOW is needed now more than ever to guide business services executives through each of these essential areas of opportunity. And with this year’s theme: “Turning Information into Action,” we are committed to ensuring that all attendees walk away with actionable steps to define and achieve their goals.

This year’s agenda follows a journey through four key themes: scope expansion, continuous improvement, change management, and leveraging data analytics and advanced technology and tools to improve processes and drive enterprise-wide transformation. Our brand new content track: “templates, tools and recipes” is a can’t-miss collection of sessions with tangible takeaways – guides and templates you can put to use immediately.

For many, SSOW will be the first business trip in two years. Whether it’s the first or the 10th, this event will be the most essential to your training, development and networking needs.

2022 Speakers

ADVISORY BOARD:

Angela Mangiapane
President, Mars Global Services, Mars Inc

Debbie Ballard
VP, GBS, McDonald’s

Michelle Baker-Crail
Vice President, Global Business Services, S&P Global

AJ Wijesinghe
VP, Shared Services, Univar Solutions

Cindy Gallagher
SVP, Shared Services, Gannett

Suzanne Leopoldi-Nichols
Chief, Global Business Services, WPP

Marc Thewes
Partner, Ernst & Young

Deborah Kops
Principal, Sourcingchange.com

Jacob Sapp
EVP & Chief Administrative Officer, ASRC Federal

Jana Vondran
SVP, Global Business Services, Ingram Micro

Vijay Rao
Global People Operations, Okta

Lee Rubinoff
Senior Director, Global Business Service, Celestica

Edward Hansen
Partner, Nelson, Mullins Riley & Scarborough

Jim Hankins
Executive Director, HR Shared Services, UC Davis

Kapil Jain
SVP, Global Head of Sales and Enterprise Capability, Infosys BPM

Jay Desai
VP, Global Business Services, JTI

Liz Evans
Principal, KPMG

Lee Coulter
Chair, IEEE Working Group on IA Standards & Chief Intelligent Automation Officer, SSON

Scott Manning
Partner, ScottMadden

David Evangelista
SVP & GM, North America Finance Shared Services, McKesson

M.K. Aydin
VP, Enterprise Systems Finance, Newscorp

Bill Gilet
Partner, PwC

Brad DeMent
Partner, ScottMadden

SPEAKERS:

Oyin Oke
Head Of Global Business Services, Huntsman Corporation

Mahen Jayarajan
VP Global Transformation, Mars

Ivan Skerl
Chief Digital & Information, Officer Cabot Corporation

Noel Fairbanks
VP Global Finance Shared Services, Johnson & Johnson

Candace Palmarozzi
VP Finance & Controller, BNSF Railway

David Ricardo Orellana
CIO, Solistica

Kay Herouvis-Metropoulus
Senior Director Global Source to Pay, Cabot Corporation

Deanna Adler
VP, Global Business Services, Kellogg Company

Christy Stephenson
Director GBSC Engagement and Communications, Mastercard

Edwin Gordon
Global Director & GPO Order-to-Cash, UL

Phil Priest
SVP, GBS, Smith & Nephew

Joel McDermott
Global HR Director - IT, Kellogg Company

Sandeep Arora
VP - Head of GBS, Sysco

Maureen Pratt
Senior Director, Corporate Affairs, MARS

Elizabeth Cumpston
Director Financial Operations, The Ohio State University

Saeed Contractor
Head of Technology, Intelligent Automation COE, Uber

Katy Wolf
VP, Shared Services, Gannett

Lynette La Count
Head of Global Shared Services, Okta

Jay Desai
Vice President, Global Business Services, JTI

Alex Chen
Global Service Delivery Models, PwC

Janet Ramey
Principle, Sourcing Change

Deborah Moehlich
Sr. Director, NA Shared Services, Evoqua

Anne Cisler
VP GBSC HR Operations, Mastercard

Gavin Ifield
VP and Head of Global Business Services, AECOM

Christof Fahr
VP and GM Business Services, Siemens

Laura Kennedy
Senior Director, GBS Enablement, Newell Brands

Emma Beaumont
GBS Change Management and Communications Lead, JTI

Christopher Wessels
Director, GBS Metrics, Analytics and Business Insights, Newell Brands

Lee Rubinoff
Senior Director, Global Business Service, Celestica

Angela M. Pearce
VP, HRS Global Strategy & Delivery, Koch

Angela Gorgei
Director, HR Process and Delivery Management, Cox Automotive

Chantel Houle
Director, Relationship Management, University of Saskatchewan

Sue Brauer
Consultant - GPO P2P, Walgreens Boots Alliance

Craig Tackett
BPM Transformation & Deployment Lead, Roche Services & Solutions

David R. Garrigan
Senior Director Finance, Hearst Health

Tammy Lindorf
Director of Shared Services, Martin Marietta

Joe Bussell
Director, Unemployment Services, Walmart, Inc

Kym Burke
Senior Director, HR Shared Services, Cox Automotive

Jana Vondran
SVP, Global Business Services, Ingram Micro

Paul Bartley
VP Service Delivery Alcority, Odfjell Drilling

Kari Lamont
Director, Shared Services Central Capabilities, Kohler Co.

Cindy Gallagher
SVP, Shared Services, Gannett Co., Inc.

Jason Bowen
Senior Director, Billing Operations, Gannett

Naomi Secor
Global Managing Director, SSON

Deborah Kops
Principal, Sourcing Change

Omar Ruiz
Global Service Excellence Head & O2C Global Process Owner, CEMEX

Jazmin Alvardo
VP, Shared Services, Grupo Bimbo

Krish Gupta
SVP & CFO, CRH Canada

Juan Araya
Center of Excellence Leader, Uber

Jaco van der Merwe
Payroll Transformation Lead, Kantar

Fernanda Solorzano
Director Finance Shared Services & Corporate Accounting, Millicom

Robin Holdt
Global Purchase to Pay Sr. Director, Huntsman Corporation

Carlos Federico Alvarez
Director Transformation & OPEX, SC, Grupo Bimbo

Elise Gilbert
Director, Sales Support Services, Iron Mountain

Kelly Moore
Business Operations Center Procurement/Travel Manager, The Ohio State University

Erika Beltran
Senior Director LATAM, Pepsi

Todd Blevins
VP, Shared Services, UL

Carla Kopech
eBusiness Processes Manager, NOV

Sandra King
CCP, Credit & Collections Manager, Bunzl

Jim Corbett
Chief Procurement Officer, Iron Mountain

Shivani Bhatia
Senior Director Procurement, Global Delivery & Operations, Johnson & Johnson

Jose Manuel Juarez
CFO, Solistica

Alan Avakian
CTO, Aerojet Rocketdyne

Jamesetta Strickland
SVP GBS, Iron Mountain

Lisa McDonald
Accounting Director, Gannett

Nadia Hutchinson
Global Director HR Operations, Cabot Corporation

Tom Nesteruk
VP HR, Advent Health

Lorrie Pate
Senior Director, North America Global Financial Solutions (GFS), Gilead Business Services

AJ Bernstein
Director, Finance Transformation, Meta

Tony Saldanha
SSON Startup Zone Advisory Board Member & President, Inixia

Carlos Andres Santos Nieto
VP GBS, Ecopetrol

Paulo Castello
CEO & Founder, Fhinck

Daniel Violette
Technology Project Manager - RPA, DOMA

Heather Johll
VP Operations, Ascension Health

Brad Cordova
CEO, super.AI

Manish Rai
VP of Marketing, super.AI

Mike Zill
CIO, Acadia Pharmaceuticals

Kimberly Colletta
Head, US Events, SSON Americas

Barbara Hodge
Global Editor and Industry Analyst, Shared Services and Outsourcing Network (SSON)

Harsh Vasavada
Senior Manager, Customer Experience, Corning

Chuy Michel
Global Head of RPA, VP of Intelligent Automation

Phil Searle
CEO, Chazey Partners

Scott Phillips
Head, Global Finance Shared Services, Intuitive Surgical

Dave Borowski
Partner, West Monroe

Manish Sharma
Group Chief Executive, Accenture Operations

Bill Galusha
VP Product Marketing, ABBYY

Ken Mertzel
Global Industry Leader Financial Services, Automation Anywhere

Sahil Gupta
Director - Growth & Ecosystem, TechForce.ai

Joe Perino
Chief Automation Officer, Change Health Care

2022 Sponsors

• ABBYY
• Accenture
• ActiveOps
• APEX Analytix
• AppZen
• Arise Virtual Solutions
• Auditoria AI
• Automation Anywhere
• Bectran
• Capgemini
• Celonis
• Chazey Partners
• Datamatics
• Direct Commerce
• Esker
• Fhinck
• Glantus
• Gryphon Financial Group, Inc.
• HighRadius
• Invest Lithuania
• Institute of Finance & Management (IOFM)
• JAMPRO
• KPMG
• KYP.ai
• Mavim
• MOBE
• OpenEnvoy
• Oversight Systems
• PROPANAMA
• PwC
• Ramco
• SAP Concur
• ScottMadden
• ServiceNow
• Sidetrade
• super.ai
• Symbeo
• Techforce.ai
• Tech Mahindra
• Thomson Reuters
• Trintech
• TypingDNA
• UiPath
• Uruguay XXI
• West Monroe Partners
• Wipro
• WNS
• Xelix