26th Annual Shared Services & Outsourcing Week 2022 | IQPC | 22 May 2022 | Estoril Convention Center, Av. Amaral, 2765-192 Estoril, Portugal

Celebrating 22 Years With the Business Services Industry
Stepping Up to Integraed Digital Services: Innovate, Transform & Value Add

Organizations are recovering rapidly from an unprecedented change and it has been evident that shared services and GBS has truly demonstrated resilience in delivering performance, incubating innovation and leading organisational integration. As we prepare for the future, integrated and digital services are quavering in the horizon and GBS and shared services leaders need to step up towards that.

The future of business services will be truly strategically valued and are critical in co-partnering for business-wide decision-making that impacts both the top and the bottom line. Meanwhile the recent crisis has been a final reckoning for developing and driving a digital transformation agenda.

As has been in the past 20 years, SSOW Europe 2022 will be the place to be to hear first-hand transformative case studies on how your peers are stepping up towards the integrated digital services future, meanwhile continue to find new ways of adding value. Understand the opportunities and challenges facing the business services community, and join us to create your SSO of tomorrow, today.

2022 Speakers

CONFERENCE CHAIR

Sandy Khanna
Global Head of Shared Services, Anglo American

SPEAKERS

Florence Mui
Senior Vice President Global Business Services, adidas

Deborah Kops
Industry Influencer and Shared Services Expert, Sourcing Change

Sumit Mitra
Chief Executive Officer, TESCO Global Business Services

Sanjay Patel
SVP and Global Head of Takeda Business Solutions, Takeda

Salvatore Russo
GBS Strategy Director, AstraZeneca

Steve Rudderham
Head of Global Business Services, AkzoNobel

Reto Sahli
Group Chief Information Officer, Asahi Europe & International

Edoardo Peniche
Vice President, Global Business Services, Aptiv

Dr. Frank Schüler
Managing Director Global Service Center, DHL Global Forwarding

Phil Priest
Senior Vice President Global Business Services, Smith & Nephew

Jan Nikus
Head of Global Shared Services, KONE

Marius Ivanauskas
Head of Group Business Services, Telia Company

Tomasz Brzostowski
Vice President Global Finance Shared Services, Hitachi Vantara

Sandy Khanna
Global Head of Shared Services, Anglo American

Helen Emmett
CFO Global Finance Services, Experian

Lars Hölzer
Head of Global Business Services Operations, Lufthansa

Davis Aguilar
Partner Operations Lead, Information Business Services, Mondelez

Andrea Schaffell
Director, Shared Services, ENGIE

Niklas Oldiges
GBS Solutions Lead Partner, Advisory Services, Ernst & Young GmbH

Csaba Szende
Head of Business Services, Europe, Trivium Packaging

Richard Williams
CFO, Mars Global Services

Rajesh Kumarapuram
Global Support Functions Transformation, GSK

Pawel Kalinowski
Delivery Excellence & Reporting Director, Adidas

Jay Desai
Vice President, Global Business Services, JTI

Andras Kohl
Head of AR & Credit Operations - EMEA and Americas, Celanese

Venkat Raghavan
Associate Director & Global Head of Enterprise Analytics, Tesco

Alfons van Woerkom
Global Head Customer and Consumer Solutions, Philip Morris International

Maciej Piwowarczyk
VP Business Services, Discovery

Phil Gillingham
GM HR Service Delivery, Microsoft

Nigel Coffey
Head of Finance Operations, Alnylam Pharmaceuticals

Ekkehart von Roda
Senior Director Finance Transformation, Shared Services, DHL

Yvan Laurent
Managing Director, Head of Shared Services, TBC

Michael van der Ploeg
Vice President Global Business Services, Amway

Pieter de Bruijn
Statutory Director/European Controller, Bose Products B.V.

Nadia Hutchinson
Global Director, HR Services and Operations, Cabot

Irina Chernousenko
Director, Finance Operations, Zalando

James Sandfield
O2C Transformation Manager, NESTLÉ Global Centre Europe

Fraser Kirk
VP HR Transformation & Systems, GKN Automotive

John O'Shea
Solvay Business Services (SBS) General Manager, Solvay

Ruchir Verma
Head of Regional Finance Centres at, Zurich Insurance Company

Vanessa Gleason
Vice President – Strategy and Relationship Management, Takeda

Andreas Manolis
Head of Innovation & Strategy, Group Business Services, BT

Naomi Secor
Global Managing Director, SSON

Tom Bangemann
Head of Data Development & Research, SSON Research & Analytics

Sid Vasili
Head of Market & Sales Strategy, SSON Analytics

Sebastian Schweitzer
Head of Order-to-Cash Transformation, Bayer

Matthias Tischer
Partner, EY

Maria Saggese
GBS Lead Partner EMEIA, EY

Emma Derby
Strategy and HR Director, VOIS

Rob Pretty
VP Head of People Solutions, Takeda Business Solutions

Anil Yadav
Head, Global Business Services, Philips

Sameer Jalundhwala
SVP, GBS Operations & Outsourcing, NTT

Robert Godziszewski
Senior Manager/Principal Consultant, Adaptive Solutions Advisory Group

Nicole Schuler
Senior Manager, Global Business Services, EY

Olga Szlachta
Global Finance Process Owner Order to Cash, Electrolux

Roger Sutter
Head of Treasury, Kuehne + Nagel

Rashpal Hullait
VP EMEA, HighRadius

Amani Rabei
Vice President for ICT Markets Development, ITIDA

Martin Boakes
EU Managing Director, Enate

Keith Cowart
Market Owner, Receivables, FIS

Rakesh Sangani
CEO & Founder, Proservartner

Rochelle Anne Hood
Global Head of Product and Customer Insights, Glantus

Kustaa Kivelä
Co-founder & CEO, Workfellow

Jackie Crockford
VP, Global Business Services, AstraZenca

Sławomir Drygas
Change Delivery Manager, 3M Global Service Center

Pedro Nunes
Data Insights Director - Global Business Services, AstraZeneca

Lizzy Bowling
Senior Director, Head of Global Performance Management, Global Business Services, Astellas Pharma Europe

Karim Souami
Group ERP Business Process Support Director & Group Manufacturing Supply Chain Process Director, Thales

James Bertioli
Global Head of Digital, Operations & Regional Delivery Centers, TMF Group

Bert Bulder
Sales Director, insightsoftware

George Sugden
Account Director, Global Statutory Reporting, Key Strategic Accounts, Thomson Reuters

James McKenny
VP Finance, Shared Services, International Flavors & Fragrances

Andy Foster
SVP of Global Sales Consulting, AppZen

Michael Markman
VP, Head of Global Financial Shared Services, IQVIA

Emer O’Kelly
Regional Director EMEA, Chazey Partners

Marco Rodrigues
Head of Service Centre, Hiscox

Esteban Carril
Latin America Managing Director, Chazey Partners

Ed Challis
Co-Founder and CEO, Re:infer

Anna Nowak
GBS Senior Director, Global Service Owner Invoice to Cash, Adidas

Derek Binnicker
Senior Vice President, Global Sales, APEX Analytix

Geeta Malhotra
Head Integrated Business Services Transformation, Philip Morris International

Gregory Demeyer
EMEAR Credit Manager, Lincoln Electric

Tomasz Meksula
Global Transition Manager (Finance)
JTI

ADVISORY PANEL

Michael van der Steen
Vice President, Order to Cash, adidas

Bobby Abraham
Global VP – Finance Architecture, Change & Transformation (FACT), AstraZeneca

Caroline Basyn
Strategy & Transformation Europe, PepsiCo

Kamila Grembowicz
Head GBS Delivery Excellence and Transition, JTI

Chris Gunning
Outgoing Manager Transformation Services, Global Finance Process & Services, The HEINEKEN Company

Sandy Khanna
Global Head of Shared Services, Anglo American

Maciej Piwowarczyk
Vice President, Global Business Services, Discovery

Alexander von Thielmann
Senior Vice President Shared Services, Siemens

Florence Mui
Senior Vice President, Global Business Services, adidas

Sumit Mitra
Chief Executive Officer, TESCO Global Business Services

Steve Rudderham
Head of Global Business Services, AkzoNobel

Jay Desai
Vice President, Global Business Services, JTI

2022 Sponsors & Partners

LEAD PARTNER:
• EY

GOLD SPONSORS:
• Celonis
• Glantus
• High Radius
• Re:infer
• Sercvicenow
• Tungsten Network
• UIPath
• WNS

EVENT SPONSORS:
• 4Tiitoo GMbH
• Adaptive Group LTD
• Apexanalytix
• AppZen
• Atradius Collections
• Chazey Partners
• Enate
• Fis Global
• insightsoftware
• Invest in Georgia
• Invest Lithuania
• LIAA
• Mavim
• Nintex
• Nitrobox
• Proservartner
• Ramco
• Thomson Reuters
• Transparent
• unitek
• WorkFellow
• WorkWide Group
• Xelix