27th Shared Services & Outsourcing Week 2023 - North American | IQPC | 20 March 2023 | Rosen Shingle Creek, 9939 Universal Blvd, Orlando, FL 32819, USA

Shared Services and Outsourcing Week (SSOW) is the largest event in the world for shared services, global business services, outsourcing and intelligent automation leaders to come together as a community. SSOW brings together well established shared services organizations, those in the midst of development, and those just starting out on their journey. As the shared services industry continues to evolve, through automation, digitization, the future of work, and a continued focus on process excellence, SSOW is needed now more than ever to guide business services executives through each of these essential areas of opportunity. And with this year’s theme: “Turning Information into Action,” we are committed to ensuring that all attendees walk away with actionable steps to define and achieve their goals.

This year’s agenda follows a journey through four key themes: scope expansion, continuous improvement, change management, and leveraging data analytics and advanced technology and tools to improve processes and drive enterprise-wide transformation. Our brand new content track: “templates, tools and recipes” is a can’t-miss collection of sessions with tangible takeaways – guides and templates you can put to use immediately.

2023 Speakers

Jasmine Ahmed
Global Director, Head of Finance Innovation, WPP

Sam Barani
Chief Business Services Officer, Fresenius Medical Care

Samir Bagri
Global Director, GBS, ADM

Amanda Gardner
Vice President, GBS Finance, Levi Strauss & Co.

Mattijs Backx
Senior Vice President & Head of Global Business Services, PepsiCo

Kenneth Newton
Director, Service Delivery at NASA Shared Services Center, NASA

Dina Baker
Senior Director, Business, Technology, and Operations, Amazon

Courtney Stoner
Vice President Finance Shared Services, Iron Mountain

Aarthi Gopal
Head of GBS HR North America, Norsk Hydro

Ajit Kunji
Senior Director, New Growth & Strategic Partnerships for Enterprise Business Services, Walmart

Tom Bangemann
Head of Data Development & Research, SSON Research & Analytics

Michele Baker-Crail
GBS Leader, Formerly S&P Global

Rob Bradford
VP, Global Business Services, Zimmer Biomet

Rohit Dhir
Head of Global Financial Shared Services, Zoetis Inc.

Rohit Lal
CIO, Saia

Brandon Gradeless
Continuous Improvement, Sr. Analyst, Advent Health

Amrit Bains
Director of People and Corporate Shared Services, OIC Foods

Alfredo Rodriguez
Head of HR Shared Services, Oxxo

Debbie Urzua
Director-Absence Mgmt, Cox Automotive

Vishal Mirpuri
Global Process Owner of Order to Cash, Bloomberg LP

Jessica Chassey
Senior Manager, Enterprise Transformation (Global Services), Johnson & Johnson

Christof Fahr
VP and GM Business Services, Siemens

Brad Barton
Continuous Improvement and Business Relationship Manager, The Mosaic Company

Kristen Childs
Director, Enterprise Transformation (Global Services), Johnson & Johnson

Kathleen Bienkowski
Global Process Owner, HR, AECOM

Bryan Morera
Order to Cash Senior Manager, Pfizer

Radir Annoor
Global Director of Diversity and Inclusion, Rayonier Advanced Materials

Carmine Fardella
CFO and Head of Global Order to Cash and Accounting Shared Services, Bloomberg LP

Cristina Duta
Director of Intelligent Automation, Global Business Services, AECOM

Vanessa Bordeaux
Senior Director Shared Services, Reyes Coca-Cola Bottling

Nathalie Montero
Global Shared Services Director, Thermo Fisher Scientific

Ed Fitzpatrick (G6 BPO Debate Participant)
Senior Client Advisor, Genpact

Geoffrey Zassenhaus
Vice President, Global Business Services for US / LaCan, Novartis

Tanuja Singi
VP, Global Business Services, Newell Brands

Michael Frankel
SVP, Global Business Services, XPO Logistics

Kate Corbett
Director, Shared Services, Fusion Health

Soma Brodhun
Director, Total Rewards, National Spine & Pain Centers

Max Dubroff
Manager, HR Shared Services Delivery, Sandia National Laboratories

Angela Mangiapane
President, Mars Global Services, Mars Inc.

Cindy Gallaghar
SVP, Shared Services, Gannett

Hector Gonzalez
Director HR Digital Transformation, Solistica

Alex Diaz
VP, Shared Services, The Adecco Group

Barbara Hodge
Global Editor & Principal Analyst, SSON Research & Analytics

Kim Jackson
Associate Director, Project Management, Global Business Services, Boston Scientific

Satish Nair (G6 BPO Debate Participant)
SVP and Head - Client Partnership, Infosys BPM

Jaime Gutierrez Salcido
Head of Operations Shared Services, Mexico, Incora

Deb Jump
Director of Shared Services, Andersons Inc.

Jason Iffrig
Director Software Engineering, Mastercard

Claudia Armenta
P2P Global Process Owner, CEMEX

Kip Fanta
Advisor, Inixia

Jamelia Lehn
Chief Financial Officer, Roots Management Group

Suzanne Leopoldi-Nichols
Chief, Global Business Services, WPP

Kevin Kellow
Director of Transformation, Sysco

Deborah Kops
Principal, Sourcing Change

Krish Gupta
SVP & CFO, CRH Canada

David Lootens
International CFO - Director of Global Shared Servcies, Safe Families for Children

Neeraj Manik (G6 BPO Debate Participant)
Americas BPO Leader and Americas Growth Leader - Business Transformation Services, IBM

Nicole McKernan
Head of HR Shared Services, Siemens

Scott Meyers
SVP, Global Business Services, Ultra Electronics Group

Ahmad Noordin
Senior Director, HR/People Operations, HelloFresh

Tom Nesteruk
SVP Chief People Officer, Advent Health

Oliver Pfeil (G6 BPO Debate Participant)
CEO, Capgemini's Business Services (BSv)

Vijay Rao
Global People Operations, Okta

Beatriz Rodriguez
Head of Order to Cash, GPO, Coca-Cola Femsa

Alex Rodriguez
Chairman and Chief Executive Officer, A-Rod Corp

Naomi Secor
Global Managing Director, SSON Research & Analytics

Tony Saldanha
CEO, Inixia - SSON Certification Partner

Lee Rubinoff
Senior Director, Global Business Services, Celestica

Julie Schwendimann
Vice President, Global Shared Services Operations, Stanley Black & Decker

Alexandria Smith
Chief HR Officer, City Of Memphis

Laureen Stephens
North America Shared Services Accounts Payable Manager, The Mosaic Company

Vijay Suriyanarayanan (G6 BPO Debate Participant)
Head - Cognitive Business Operations - Business Process Services, North America, TCS

Craig Tackett
Strategy & Transformation Director, Roche Services & Solutions

Kirti Talwar
Senior Director, Finance Shared Services, CDK Global LLC

Megan Twohey
Investigative Reporter, The New York Times

Lizette Vazquez
Vice President Human Resources, Global Innovation & Sweeteners, Corp Functions, Shared Services & Executive Sponsor Lider BRG, Ingredion

Celeste Warren
VP, Global Diversity & Inclusion Center of Excellence, Merck

AJ Wijesinghe
SVP, Global Business Services, Ecolab

Arindam Mukhopadhyay
Managing Director & Global Head of Finance & Risk Shared Services, Citi

Sumit Mitra
Chief Executive Officer, TESCO Global Business Services

Steve Rudderham
Head of Global Business Services, Carrier

Sebastian Villalobos
RPA Developer, World Fuel Services

Cindy Pauls
Director of Shared Services, Sazerac Company

Craig Ward
VP, Controller, LSC Communications, LLC - Lakeside Book Company

Shalini Viswanthan
Manager Analytics & Metrics, Mastercard

Geoffrey Tonini
Director- Global Process Owner, UGI Corporation

Heidi Wilson
Director, HR Shared Services, Extreme Networks

Dean Unrue
Senior Director, Global Business Services, Matthews International

Beatriz Rodriguez
Global Record to Report Lead, Coca-Cola FEMSA

Tonia McMillan
Vice President - HR Strategy and Shared Services, Amtrak

Elvis Rodrigues (G6 BPO Debate Participant)
Head of Americas for Digital Operations & Platforms (BPO), Wipro

Oyin Oke
Head Of Global Business Services, Huntsman Corporation

Xavier Rodriguez
GBS Finance Director, Elanco

Jorge Monge
Director, Global T&E & Sales Incentives GBS, Smith & Nephew

Daniel Rockhold
HR Shared Services Process Optimization Manager, Cox Automotive

Chris Wessels
GBS Metrics, Analytics, and Business Insights, Newell Brands

Jo Anne Dimitriou
Former Executive Director, AirForce Shared Services

John Francis
Patner, ScottMadden

Jordane Barochez
Vice President Operations, Finance, Analytics & Automation, Mastercard

Molly Donofrio
Partner, ScottMadden

George Penton
Partner, ScottMadden

Dan French
CEO, Consider Solutions

Harvey Campbelton
Shared Services Business Partner, Consider Solutions

Steve Fox
Process Excellence Leader, Consider Solutions

Neil Spiers
Senior Vice President, Global Business Services, Herbalife Nutrition

Phil Searle
CEO and Founder, Chazey Partners

Esteban Carril
Executive Director Latin America, Chazey Partners

Chuy Michel
Vice President of Intelligent Automation, Chazey Partners

Adithya Mathai
Partner, ScottMadden

Trey Robinson
Partner, ScottMadden

Liz Evans
Principal, PwC

Astik Ranade
Principal, PwC

Meg Howe
Director of Sales, Oversight

Corina McGuiness
Business Process Manager, Koch Industries

Richard Dobbs
Vice President of Global Business Services, Kimberly Clark

Alejandro Fernández
Business Development Director, Novacomp

Rishab Sud
AVP Shared Services Delivery, LPL Financial

Bill North
Vice President of Sales, Sidetrade

Rafael Rivas
AVP, HighRadius

Amit Yadav
Global Shared Business Services Leader, RS Group

Rachel Bigby
ESG & Sustainability Manager, TetraTech

Steve Strong
Sr. Director, eCommerce, Revenue Operations & Payment, Zillow Group

Esther Ramos
Accounts Receivable Manager & Product Owner, Bloomberg LP

Mirlanda Gecaj
VP & CAO, Xerox

Robert Turck
VP, Global Financial Shared Services, IQVIA

Jana Vondran
SVP, Global Business Services, Ingram Micro

Pranay Jaiswal
Customer Transformation, Celonis

Debbi Morgan
Solutions Consultant, Thomson Reuters

Cleveland Sellers III
Head of Americas, Capgemini’s Business Services Global Business Line, CapGemini

Amy Lantinga
Director People Services, GXO Logistics

Ramakrishanan (Rama) Suryanarayanan
Vice President and Head of IFAO/F&A Practice for North America, Capgemini’s Business Services Global Business Line, Capgemini

Tyler Massie
Global Sales Executive, Thomson Reuters

Kenneth Johnson
VP Business Development, IQ Backoffice

Priya Ganesh
Vice President and Frictionless Finance Offer Leader for North America, Capgemini’s Business Services Global Business Line, CapGemini

Amiya Chand
Global Head of Frictionless Finance and Chief Sales & Growth Officer for North America, Capgemini’s Business Services Global Business Line, CapGemini

Lisa Allen
Senior Manager – Accounts Payable, Corp. Credit Card & Business Expense, Verizon

Shrease Timm
AP Consultant - Operations Support, Verizon

Kim Cuyler
Partner, EY

Dan Williams
Partner / Principal - Business Consulting, EY

Maria Saggese
GBS Lead Partner Global & EMEIA, EY

Lyle Varghese
Partner, EY

Becka Ellis
Channel Manager - Outsourced Accounting, Trintech

Vidya Kishore
Head of HR, J&J Global Services, Johnson & Johnson

Justin Atkinson
Sr Director Finance Transformation & Process Excellence, Ecolab

Lancelot Griffith
IPA Managing Architect, Change HealthCare

John Hernandez
Chief Executive Officer, G2G Management Group

Bill Galusha
Vice President, Product Marketing, ABBYY

Bruce Hanavan
Chief Executive Officer, Direct Commerce

Erika Beltran
VP Shared Service Center LATAM & IBERIA, PepsiCo

Chris Nicholas
Head of TBS US & EUCAN Finance Solutions and Site Lead Exton, Takeda Business Solutions

Cara Herrick
Director of Product and Solutions Marketing, ServiceNow

Tom Parisi
Chief Transformation Officer, ServiceNow

Yvette DeLeon
Senior Manager HRIS, Heidelberg Materials US

Roderick Fields
Vice President, Global Business Services, Tupperware Brands

Carlos Santos
Head of Americas Business Services, Holcim

Vince Crimaldi
Vice President, Retail and Restaurants, Capgemini

Rasha Ezz
Sales and Marketing Director, Xceed

2023 Sponsors

• ABBYY
• apexanalytix
• AppZen
• Automation Anywhere
• Bectran
• Billtrust
• Bizagi
• BlackLine
• Brickwork
• Capgemini
• Celonis
• Chazey Partners
• Chetu
• CKH Group
• The Clearing
• Consider Solutions
• Corcentric
• Datamatics
• Direct Commerce
• DIVCOM/IOFM
• Emagia
• Esker
• EY
• FlexTecs
• Freshworks
• Glantus
• Gryphon Financial Group, Inc.
• herronpalmer
• HighRadius
• Hypatos
• IBM
• IIMI
• Infosys BPM
• Innovature BPO
• Invest Barbados
• Invest Lithuania
• Invest Northern Ireland
• Invest Uruguay
• IQ BackOffice
• The IT Industry Development Agency (ITIDA)
• JAMPRO
• Mimica
• NOVACOMP
• OfficePartners360
• Oversight Systems
• Premier BPO
• PRGX Global Inc.
• ProHance
• PTS Consulting Services
• PwC
• Revenew
• Ripcord
• SAP Concur
• ScottMadden
• ServiceNow
• Sidetrade
• Silico
• SkyStem
• SoluGrowth
• Symbeo
• SymphonyLam
• Synertrade
• Tata Consultancy Services
• Tech Mahindra
• Thomson Reuters
• Trintech
• Wipro
• WNS
• Working Solutions
• Xelix