2nd Annual Opex in BFSI Summit 2018 | Inventicon Business Intelligence | 21 June 2018 | Holiday Inn Mumbai International Airport, Near Sakinaka Metro Station, Sakinaka Junction, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra 400072, India

Looking at the given market conditions and opportunities, leading BFSI institutions are focused on improving key processes, especially those that provide opportunity to increase productivity and attract new customers at the least possible cost involved. Time and again financial institutions have been asked to deliver more with regards to measurable performance improvements across projects and enterprise, bringing competitive difference through exceptional services to customer and clients, safeguard the business through compliance and risk initiatives and also propel the drivers for cultural transformation. On an average, Indian banks have about 20 percent of staff deployed in back–office processing as against a global best of 10 percent. Over two thirds of this processing happen in branches and not back office centres, where it ideally should. Process re–engineering and operating model change can help reduce costs, improve service and contain operating risks. Financial institutions appear to be under–investing in technology with spends at about 25 percent of global benchmarks.

The financial services industry is undergoing a phase of major transformation, with entry of more players in the already competitive environment and as a result every organization is focused on the adoption of business intelligence and analytics to drive overall profitability. The top priority for every institution today is to focus on innovation so that they can diversify and also be profitable ventures by utilizing the available resources more optimally while promoting operational excellence.

2018 Speakers:

Abhijit Shah
CTO, DCB Bank

Abhishek Verma
Vice President & APAC Lead – Operational Excellence, Credit Suisse

Akhil Parasar
Senior Director, Quality, Business Excellence, Research, Reporting & Analytics, MetLife

Anindya Karmakar
Head, Digitization (Branch), Robo-Advisor, ICICI Bank

Arif Khan
Chief Innovation Officer, Razorpay

Bhalchandra Joshi
Chief Operations Excellence and Service Delivery, Reliance Mutual Fund

Deepak Dharma
National Head, Customer Experience, Liberty Videocon General Insurance

Hasintha Gunawickrema
COO Retail Banking & Wealth Management, HSBC India

Jaya Janardanan
Head Business Operations, Aditya Birla Payment Bank

K V Dipu
President & Head Operations, Bajaj Allianz General Insurance

Kiran Deshpande
COO & CFO, Baroda Pioneer Asset Management Company Limited

Loveena Khatwani
Chief Client Experience Officer, Edelweiss Financial Services

Manu Augustine
VP - Automation - OTPE (Operations Transformation & Process Excellence), HSBC

Pallab Bhattacharya
Associate Director – Business Excellence, Edelweiss Financial Services

Prasanna Lohar
Chief Innovation Officer, DCB Bank

Prateek Vasishta
Director - Personal & Business Banking Operations, Royal Bank of Scotland

Prithwijit Mukherjee
Dy. Vice President & Head Customer Service, Reliance Mutual Fund

Sharatee Ghosh
Senior Vice President - Service Quality, Kotak Mahindra Bank

Shiv Kumar Bhasin
CTO, State Bank of India

Shrinath Bolloju
COO and Member of the Management Committee, RBL Bank

Sonia Notani
Chief Strategy Officer, IndiaFirst Life Insurance Company Ltd

Suresh A Shan
Head – Innovation & Future Technologies Business Information Technology Solutions, Mahindra & Mahindra Financial Services Limited

2018 Partners:

PRESENTING:
• Automation Anywhere

GOLD:
• Nividous

SILVER:
• Kaleyra

CONCEPTUALIZED BY:
• Inventicon Business Intelligence

MEDIA:
• Free Press
• Trade Briefs