2nd Annual Shared Services and Outsourcing Week California | IQPC | 24 September 2018 | Dolce Hayes Mansion, 200 Edenvale Avenue San Jose, CA 95136, USA

Through thought-leading content, big ideas speakers and global community, SSOW has established a reputation as the world's largest and longest running event for Shared Services, Outsourcing, Transformation & GBS professionals!

Book Signings
Grab a signed copy of our Keynote’s best seller

Demo Drive and Raffle
Meet with best-in-class service providers and win top-notch prizes

Annual Cocktail Reception
Let your hair down with drinks, tunes and a few surprises…

Experience Sunny San Francisco
From it’s Bay to its great weather, San Francisco in September is the place to be

2018 Speakers

KEYNOTE SPEAKERS:

Don Fertman
Chief Development Officer, Subway World Headquarters

Matt DiGenarimo
Vice President of Operations and author of "Extreme Operational Excellence", Veolia

Lars J. Christophers
GBS Head of Operation, ABB

John Smith
General Counsel of GBS and VP for Cybersecurity Law, Raytheon

Vic Verma
Global Chief Information Officer, International Flavor & Fragrances

Herman Brown Jr.
Chief Information Officer, Office of District Attorney, City and County of San Francisco

JP Saini
Chief Information Officer, TRC Companies Inc.

Pavan Pamidimarri
Vice President, Global Business Services, Levi Strauss & Co.

Calvin St. Juste
Executive Director of Digital Care Strategy and Customer Operations, Comcast

Zeya Ottomone
CIO, Enterprise Software, ABB

Laurie Toscano
VP IT Customer Experience and Technologies, The Related Companies

Vivek Khurana
Global Automation Service Lead, AI Center of Excellence, Pfizer

Harvey Livingston
Regional Vice President - OBTM-Web Center, AT&T

Josh Noble
Practice Director, Blue Prism

Margarett Buschkamp
Senior Operational Excellence Manager, Pankow

Jamie Lopez
Learning Analyst, Pankow

Derek Reisinger
Executive Director - Human Resources Service Center / Operations, Cedars-Sinai

Bob Eicholtz
Vice President, HR Systems & Services, Ahold Delhaize

SITE TOUR LEADERS:

Guillermo Diaz
Chief Information Officer, Cisco

Christian Bigsby
Vice President Workplace Resources, Cisco

Heather Yurko
Chief of Staff, Employee Services and Lead, Future of Work, Cisco

Janet Ramey
SVP, Employee Services, Cisco

Sam Steinhardt
Assistant Vice President, Shared Services, Stanford | University IT

Douglas Chalmers
UIT Shared Services, Cloud Vendor Manager, Stanford University

WORKSHOP LEADERS:

Will Swanson
VP of HR Shared Services, Schneider Electric

Heather Yurko
Chief of Staff, Employee Services and Lead, Future of Work, Employee Services, Cisco

Janet Ramey
SVP, Employee Services, Cisco

Mark Davison
Global Partner, RPA, ISG

Scott Furlong
Partner, Head of Business Advisory Services, ISG

Trey Robinson
Partner, ScottMadden

Phil Searle
Founder and Managing Director, Chazey Partners

Trish Ferris
Partner, ScottMadden

CHAIRPERSON:

Brad DeMent
Partner, ScottMadden

TRACK CHAIRPERSON:

Sanjeev Kumar
Director of HR Shared Services, The World Bank Group

SPEAKERS:

Brenda Sural
Senior Vice President | Chief HR Operating Officer, Northern Trust

Chris Wood
VP, Transformation, FedEx

Luanne S. Gutermuth
Executive Vice President and Chief Administrative Officer, WGL and Washington Gas

AJ Bernstein
Senior Director, Financial Shared Services, LinkedIn

Suzanne Graham
Senior HR Manager, Amazon

Andy Parsons
Head of HR Operations & Shared Services, Rolls-Royce North America

Douglas J. Apu-Gutierrez
Senior Manager, Finance Controllership Culture, Engagement & Communications, HP Inc.

Megan Glide Villasenor
Assistant Director for Customer Service & Strategic Initiatives, Shared Services, University of California, Davis

Todd Blevins
Vice President Shared Services, UL

Steve Ellis
Senior Director, SSO, Dana Incorporated

Jim Loftin
Head of Sourcing and Procurement, Silicon Valley Bank

Rafael Sandoval
VP Finance and Managing Director, GBS, Guadalajara Center, Flex

Julie Christenson
Head of Innovation and Communication, USFSC, Alcon Laboratories, a Novartis Division

Ime Ekanem
Global Head of Finance and Accounting BPO, Uber

Patrick L. McClain
Leader, HR Process and Integration Human Resources, Sutter Health

Suzanne Leopoldi-Nichols
President Global Business Services, UPS

Jason Jesensky
VP Sales, UiPath

Matthew Qustitus
Director, Automation – Integrated Services Finance, Eli Lilly and Company

Deborah Woodward
Sector Director of Global Transformation and Integration, Northrop Grumman

Kane Peschl
Sr. Robotics Solution Specialst, Redwood Solutions

Sean Rocha
Account Executive, Robotics Redwood Software

ADVISORY BOARD:

David Bedard
SVP and CFO, Investment Groups, New York Life

JP Saini
Chief Information Officer, TRC Companies Inc.

Scott Furlong
Partner, Head of Business Advisory Services, Information Services Group (ISG)

Brad DeMent
Partner, ScottMadden, Inc.

Lee Heintz
Director of Global Process Development, Sandvik

Suzanne Leopoldi-Nichols
President Global Business Services, UPS

Delphine Bernard
Global Head of Finance Operations, Uber

2018 Sponsors and Partners

MEDIA PARTNERS:
• World Finance Network (WFN)
• Arizona: Accounting & Finance Personnel Network
• Automated Invoice Processing
• SSON
• Benefits & Compensation
• Big Data Business Insights LinkedIn
• California Contact Centers
• Central California Coast Business Network
• CIO & CTO Society
• CLO - Chief Learning Officer Forum
• Colorado Springs HR Professionals
• Financial Analyst Club Worldwide
• GBS, GPO & BPO
• HR Jobs and Ideas
• HR Metrics
• HR Opportunities
• HR Professionals
• HR Shared Services and Outsourcing
• HR Technology Network
• Human Resource Management Communities
• Human Resources Information System (HRIS)
• IT Financial Management Week
• IT San Diego
• Leadership Think Tank
• Lean Six Sigma
• Organization Development, Learning and Training
• Organization Development, Learning Development and Human Resources
• Organizational Skills, Time Management & Project Management (OSTPM)
• Premium Partners
• Parari
• Quantum Blockchain & Artificial Intelligence
• Robotic Process Automation
• Robotic Process Automation (RPA) & Intelligent Automation (IA)
• RPA in Shared Services
• San Antonio Women in Technology
• Shared Services & BPO
• Six Sigma and Business Transformation
• Social Networking for Human Resources
• Outsourcing Magazine
• Shared Services & Outsourcing Network (SSON)
• World BPM Magazine