2nd Edition CX Strategy Summit 2017 | UBS Transformance | 22 September 2017 | MOvenpick Hotel, 115, Gokula Extension, HMT Road, Near BEL Circle, Mathikere Extension, Mathikere,Bengaluru, Karnataka 560054

Because in a world constantly pushing for improvement, discovering more-effective ways to collaborate across functions and levels, will lead to enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction.

The only reality in business is your customer’s perception! The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. With memorable presentations and case studies by senior CX leaders who have led their respective organisations to the pinnacle of success by introducing the concept of customer centricity, every delegate and participant in the conference will take back valuable and much-needed advice on implementing successful CX strategies.

2017 SPEAKERS

Sathish Krishnan
Director – Customer Experience
Flipkart

Jacqueline Mundkar
Group Head – Customer Service
The Future Group

Raju Nanjundan
Sr. Quality Solutions Specialist
LinkedIn

KT Prasad
Country Sales Director
Zendesk

Subroto Gupta
SVP, Head – Innovation and Business Excellence
Jubliant Foodworks Ltd.

Rahul Zutshi
General Manager Corporate Strategy & Marketing Head
Ameyo

Chandan Chhabra
Director - Customer Experience
OLX India Pvt. Ltd.

Selvam Swaminathan
Vice President - User Experience
Morgan Stanley

Mohan Krishnaraj
Global Head - User Experience
Harman International

Narendra Mansukhani
Head of Guest Experience
Jet Airways

Adil Niazi
Head Customer Experience- Debit Card
Axis Bank

Rajiv Narang
Erehwon Innovaon Consulng

Rahul Vasu
Head Loyalty & Customer Experience
Hypercity India

Himanshu Dutt
Head CRM & Customer Experience
Bajaj Capital

Vijaykumar Nagasubramanian
Head - Customer Experience & Quality, Asia Pacific & Japan
Hewlett Packard India

Sumit Puri
Customer Care Associate and Head Loyalty
Shoppers Stop

Archna Gupta
Regional Patient Experience Head
Fortis Healthcare Limited

Vijay Mannur
Associate Vice President - Sales
Phonon Communications

Shantanu Mathur
Country Head
Knowlarity