2nd World Passenger Experience Forum 2024 | GM Group Dubai | 11 February 2024 | Mövenpick Grand Al Bustan, Casablanca St - Garhoud - Dubai - UAE

The forum served as a platform for industry professionals to explore and showcase technological advancements, use cases, and process improvements in various aspects of airport and airline operations management and passenger services, providing valuable insights and tools to adapt to the evolving passenger needs and remain competitive in the aviation industry.

Attendees had the opportunity to learn from regional and international airports and airlines about their development and expansion plans, engage in insightful discussions with aviation and technology experts, and network with their peers.

The event will feature over 40 key decision-makers who will share their expertise and insights on the future of the passenger experience in the aviation industry. As attendees, you’ll have the chance to engage in thought-provoking discussions, gain firsthand insights from industry leaders, and immerse yourselves in the latest advancements that are revolutionizing the passenger experience landscape.

2024 Speakers

CONFERENCE CHAIRMAN:

Jerry Angrave
Customer & Passenger Experience Director, Empathyce

SPEAKERS:

Ralf Schustereder
Chief Executive Officer (ceo), Ras-Al-Khaimah International Airport

Anmar Bajbouj
Head of Product Design, Dubai Airports

Kashif Khalid
Regional Director – Africa & Middle East, International Air Transport Association (iata)

Marcel Stroop
Director of Go-To-Market, Schiphol Group Aviation Solutions

Dr. Eng. Suaad Al Shamsi
First United Arab Emirates Female Aircraft Engineer, Aviation Technical Advisor, Midfield Terminal, Woman in Aviation Middle East

Ciaran O'sullivan
Division Vice President Airline Services, Dnata

Biju Hameed
Head Technology Infrastructure Operations, Dubai Airports

Varun Kapur
Executive Director, Travel Food Services

Lorenzo Di Loreto
Managing Director, Munich Airport International

Dr. Viktoriia Myroniuk
Senior Lecturer in Aviation and A Programme Leader for Msc Sustainable Air Transport Operations and Planning, Salford University

Priyanka Lakhani
Senior Vice President Commercial Emea, Collinson

Chris Amenechi
Co-Founder and Chief Executive Officer, Seat Cash Inc

Alexandru Calciu
Head of Operations & Accountable Manager, Wizz Air Abu Dhabi

Subir Hazra
Chief Commercial and Strategy Officer, Gm Aero Services Indira Gandhi International Airport

Mohannad Salman Alsalmi
Chief Information Officer, Flyadeal

Anita Chagar
Strategic Partnerships Manager, Heathrow Airport

Thomas Konietzko
Executive Vice President Airports, Xovis

Dr. Ahmad Altarawneh
Senior Transformation Consultant, Dubai Police

Navaid Ahsan
Head of Aviation Security Operations, Etihad Airways

Ashwin Noronha
Chief Operating Officer, Mumbai International Airport Limited

Sandra Cullen
Vice President Customer Experience and Training, Air Astana Group

Tim Woodstock
Director of Signage & Wayfinding, Red Sea Global, Red Sea International Airport

Rajen Lakhani
Experience Design Lead, Etihad Airways

Dr. Prof. Omar Kaddouha
Director of Flight Safety, Directorate General of Civil Aviation

Hind Al Budoor
Airside Operations Officer Vice President of Dubai Airports Youth Council, Dubai Airports

Aldwin Uy
Deputy Chief Operation Officer, Mactan-Cebu International Airport

Jerry Angrave
Customer & Passenger Experience Director, Empathyce

Dr. Kj Devasia
Assistant Vp Enterprise Risk & Cooperate Resilience, Bangalore International Airport

Mark Finch
Head of Customer Experience, Qatar Aviation Services

Delip Prasad
Associate Director Signage & Wayfinding Head of Market Mena, Munich Airport International

Alpros Hamzouq
Quality, Safety & Risk Management Director, Airport International Group

Roberto Castiglioni Mbe
Director Reduced Mobility Rights Limit Ed

2024 Sponsors

SUPPORTING PARTNERS:
• Etihad
• Dnata
• Heathrow
• Flyadeal
• Qas
• Women In Aviation
• Air Astana
• Istanbul Airport
• Ras Al Khaimah
• Munich Airport|
• SamaAir
• Empathyce
• RMR
• Ethiopian
• Lebanese Civil Aviation