3rd Annual Chatbots & AI 2023 | Trueventus | 5 September 2023 | Diamond Hotel Philippines, Roxas Boulevard, Corner Dr. J. Quintos Street, Manila, 1000 Metro Manila

Have you ever calculated how much your company has spent on customer service every year? Do you know that IBM research found that businesses spend $1.3 trillion on 265 billion customer service calls each year? Research by IBM has found that, as a replacement for potential chat support workers, chatbots save up to 30% in businesses in total costs by diminishing chat support. An estimated $8 billion is expected to be saved by businesses this year by reducing human chat support.

Chatbots store customer data, which can be easily retrieved to make an advanced analysis on request. Artificial intelligence (AI) helps to automate data collection and perform both predictive and descriptive analysis to get the right solutions to queries. Now combine the two together and an AI-powered chatbot is capable of delivering a personalised experience to clients and customers. Juniper Research says that using chatbots in businesses saves 2.5 billion hours which means along with the profit in monetary value, time is also saved.

What is more, companies have already started working on personalised user-experiences by leveraging so-called conversational chatbots. It is strongly believes that 90% of complaints are tackled using chatbots instantly if the query is explained properly according to a research done by MIT Technology. This technology is coming to fruition because Natural Language Processing (NLP) is now where it needs to be and some companies have explored it seriously.

Join us at this summit to acquire insightful ideas and discuss about how to refine as well as implement the right chatbots into your business. Learn and understand from A to Z about chatbots, uncover case studies from reputable speakers, experience the latest technology for chatbots and gain networks with global trendsetters in the industry.