3rd Annual Operational Excellence in Insurance Summit | 17 October 2016 | Hartford, Connecticut, USA

Operational Excellence in Insurance is your update on what other companies are doing, and how to retain an edge in an increasingly pressured environment. From the online customer experience to process automation, find out who’s doing what, to what effect, and how you can leverage new approaches.

Early-Confirmed Speakers:

Julia Belaya
Director of Corporate Partnerships, Health Innovation
Plug and Play ‎Ventures

Jay Bell
Vice President, P&C Programs
Arch Insurance Group

Inaki Berenguer
Chief Executive Officer and Founder
Coverwallet

Sandeep Chadha
Director, Database Management
The Hartford

Michael Cloutier
Vice President, Insurance
Paragon Solutions, Inc

Justin Deasy
Assistant General Counsel
Empower Retirement

Mark Fallon
President and CEO
The Berkshire Company

Mike Fieseler
Vice President, Business Development
Vantage Agora

Tomek Furtak
Risk Manager
The City of Hartford

Noora Garnett
Senior Manager, Benefits
Hubbell

Kate Gingras
Global Insurance Leader
Appian

Arvind Gopalakrishnan
Vice President, Client Relationship
Vantage Agora

Benoit Gowigati
Vice President, Performance And Operational Excellence
Desjardins General Insurance

Eric Grant
Technology & Strategic Ventures & Mobile Centre of Excellence
Allstate

Carla Gregory
Senior Principal
NEOS

Howard Grunwell
CI Methodology Lead
Allstate

Ramesh Gudalur
Vice President, Consulting BPS
Cognizant

Robin Gugel
Vice President
Great-West Financial

Doron Hai
Vice President & Head of Operations
CapSpecialty

James Hall
Chief Executive Officer
Genfour

Lesley Hanslope
Vice President Claims
Guarantee Trust Life Insurance

Todd Hartline
Vice President and CIO
Admiral Insurance

John Heffernan
AVP Standard Lines Strategic Initiatives
State Auto Insurance Companies

Jeff Heigert
Global Industry Manager - Insurance
Kofax from Lexmark

Angi Horn
Corporate Vice President - Underwriting Strategy
New York Life

Michael Hughes
Senior Director, Organizational Change Management & Operations Excellence
West Monroe Partners

Scott Husslein
Assistant Vice President, Senior Counsel
Guardian Life

Sal Iannaccone
Vice President
Munich Re America

Carmela Inneo
Managing Director
Marsh Inc.

Josh Jandrain
Vice President of Growth & Innovation
Berkshire Hathaway Travel Protection

Brian Jones
Former, AVP of Project Management Shared Services
MassMutual Financial Group

Angie Kennard
Senior Vice President, Enterprise Business Transformation,
Marsh

Debbie Kenney
Director of Claims Operational Excellence
The Motorists Insurance Group

Lisa Knol
Vice President, Operations and Delivery
WellMatch

Bryan Levy
Principal
Mercer

Christopher Luisa
Director, Personal Lines Operations
The Hanover Insurance Group

Kumar Manu
2nd Vice President, Strategic Planning & Execution, International
Travelers

Tena Melfi
Chief Revenue Officer
CoverHound

Lorri Meulendyks
Director, Business Process Management
CUMIS/Cooperators Life

Sheila Montney
AVP – Life & Health
State Farm Insurance Companies

Steve Moore
Vice President Segment Leader-Finance, Banking, Insurance, Technology
Next Level Partners

Kristopher Morin
Managing Consultant
NEOS

Christina Mott
Innovation Leader
Marsh Global Risk and Specialties

Bror Muller
Vice President, IT
Tokio Millennium Re

Bill Murphy
Director, Change Leadership
Travelers Insurance

Darren Olson
Director of Consumer Innovation
UPMC Health Plan

John Paddock
AVP Commissions and Debt Management
National Life

Hugh Penney
Senior Director, Compensation and Benefits
Yale University

Erik Raper
Senior Vice President, Advisory Services
Paragon Solutions, Inc

Nick Ruhmann
Director of Operational Excellence, National Flood Services
AON plc

Ali Savafi
Director, Insurance
Plug and Play ‎Ventures

Lisa Schilling
Vice President, Healthcare Performance Improvement
Kaiser Permanente

Nimish Shukla
Partner and Co-Founder
Abaris Financial Inc

Erik Simmons
Vice President, Continuous Improvement
Ameritas

Jacob Sloan
Chief Information Office / Senior Vice President Enterprise Shared Services, National Flood Services
AON plc

Dave Snell
Technology Evangelist
Actuarial Innovations

Mark Stevenson
Senior Vice President, Administration
Guarantee Trust Life Insurance

Trent Sullivan
Director - Risk Management
Town of East Hartford, CT

Rick Talbot
Vice President, Business Transformation Deployment
American Modern

Elisabeth Therrien
Director, Continuous Improvement
Prudential